gyfdeveloper

We’ve now had two sites on PHP 7.4 and 8.0, respectively, that generate an “incorrect recaptcha, please try again” error which does not go away when reloading the page. Since this bug report has gone nowhere, we will be disabling the plugin on all client sites.

As a developer myself, I fully understand the time and energy put into open source projects (I have several spanning 5+ years), but normally when someone reports a bug in the software, the right thing to do from a customer service perspective is to say you’ll look into the problem and apply a patch, not tell the reporting party that they can fix it themselves.

I’m not paid to maintain your software for you. Do I think it would be fun to play around with the code a bit? Sure, but that’s not the point. We have dozens of client websites using this plugin, and in the event we get locked out of any of them because of bugs in the software, that is time and money lost for our company, as well as our clients.

I hope I’m not coming off as rude; I just think this could have been handled better from your end.

Respectfully, I’m not sure why you feel we should do the work for you. Just because it *does* work for many sites using PHP 8+ doesn’t mean it’s working for all of them. We are an SEO agency first and foremost, not a development firm.

When I see a plugin is untested on current versions of WordPress and breaks in some circumstances on a modern PHP version, red flags go up. We’ll continue using the plugin on older installs, but I’m disabling it on sites using 8.1+.

Our developer was able to eliminate the errors and improve the site speed. Going to mark this issue closed.

Hello,

Just following up on this because we’ve not received any correspondence from the partner from what I can tell. Are they still investigating the issue?

Great, thanks! Where in the reviews plugin could we insert that link to have the reviews clickable to link out to that page?

Thanks for getting back to me. What we’re asking for is if it’s possible to have the reviews link out to our “Google My Business” review form/page. The link would be what’s referenced in this documentation: https://support.google.com/business/answer/7035772?hl=en