gureko

Hi Saif

I reached WooCommerce.com > MY profile > Support? before coming to this forum. However, the support agent said they don’t help free users.

Hi Saif

Thank you for your replay.

This issue happen to both orders in test mode and live mode.
They were already paid and confirmed on my Stripe account.

The order in live mode with ticked Issue an authorization on checkout, and capture later and the order in test mode with unticked one.
Anyway, both order statuses were still being processed, so I changed it to complete manually. I have never changed the order status manually.

Order details look like below.

The order detail in test mode.

The order detail in live mode.

Regarding to payment method in the live mode order was paid by Google Pay and in the test mode one was paid by test Visa card.

Regards,

Hi Pepe

I removed a current weblook endpoint, then added anew.
However, the account detail looks still the same.

Regards,

Hi Pepe

Thank you for your reply.

I did not tick Log error messages?option, so there is no log..

Here is what the current account detail looks like now. It said that webhook still does not work in live mode.

Regards,

Hi Niall a11n

Thank you for your replay.

Payout expected to arrive?7 December 2023, so I changed woocommers
order status from on hold to processing.

Here is the screenshot after changing the order status, however, the order memo said Stripe billing procedure completed, did not appear ID.

Hi xue28

I did a test order and it was processed immediately.
However, I did not receive any email notifications like receiving a new order as a shop owner…
Also did not receive any notifications related to the order, like a notification of completing the order as a customer.

So should I install WP Mail Logging Plugin??

About the on-hold order in live mode, the payment has been captured
but the order status and notes in woocommerce have not been updated. Do I have to update it manually?

Hi @xue28

Thank you for your reply.

Here is what I saw on Stripe payment setting page.

Here is the whole order details.
These two orders were completed.

These two orders are on hold.