guilttrip

Hi @phillcoxon @bradvin Whilst you marked my issue as resolved, it wasn’t.
However I can advise that at the end of last week, I updated the Gutenberg plugin to Version: 7.2.0 and now the problem HAS been resolved. I can now access all of the FooGallery menus and all of my galleries and their settings are present and correct.
This presumably points to some kind of permissions or block by Gutenberg.

Anyway glad to now be able to finally update my website and refresh the galleries.

Regards.

Hi @phillcoxon ,

I have deactivated all other plugins and retested just with FooGallery but this has made no difference at all.

I can still access the settings page using the link accidentally discovered previously (see my above messages). The galleries can be viewed but there is still no way of accessing the galleries or other sub menu items in the admin menus to make any changes / additions.

I discovered however if I try to access the galleries by entering:

https://www.thirty5.co.uk/wp-admin/admin.php?page=foogallery-galleries

(A guessed link) I get a “Sorry, you are not allowed to access this page” error message .

Regards

Hi @phillcoxon @bradvin

I do not consider this topic resolved as I am unable to access my existing Galleries or to add any new ones.

Regards

Hi @phillcoxon @bradvin,

Whilst I await a further Host provider response to the SSL query, I discovered the following which may help to give a clue as to what is happening:

In the Admin console, when I hover the mouse on the FooGallery Settings menu, the link displayed in the status bar (at the bottom of the screen) is:
https://www.thirty5.co.uk/wp-admin/edit.php?post_type=foogallery&page=foogallery-settings

This is the link that times out with the 504 error (as do ALL FooGallery sub menu options).

I discovered however (from other peoples posts) that I CAN browse the setting page by entering:
https://www.thirty5.co.uk/wp-admin/admin.php?page=foogallery-settings

Does this mean that the links are incorrect in the menu structure?
Whether or not this is the case, can you provide the links that I could use to access my Galleries and to add a new Gallery as a temporary work around?

Regards

Hi @bradvin,

As recommended, I contacted my host (Fasthosts) and received the reply copied further below…

Since then I have deactivated ALL plugins including FooBox and still I get the timeout error. I then activated just FooGallery and FooBox and still no joy.

For reference, I am using the Fotografie Theme, Version: 2.0.2 By Catch Themes.

Reply from Fasthosts:

I do apologise for the inconvenience this issue has caused you.

As per checking here, there were no issues on the server where the website is hosted. I would really suggests for you to check the plugins and themes you are using as one of this could cause the 504 error. I would suggests for you to disable all the plugins and re-enable them one by one and check the site everytime. If the site returns the 504 error, that plugin that you have just enabled is the cause of it.

Should you have any other concerns and clarifications, please reply to this email.

Best regards,

Climen
Fasthosts Customer Support

Hi @bradvin sorry to chase but is it possible to give me an update on when the logs I submitted could be checked. Currently I am unable to use the product (no access to galleries, or settings).

Regards.

Hi @bradvin,

Error log text excerpt below for reference (I think this is the right one)!?

Regards

From – ssl_errors.log

[Mon Oct 28 04:20:34.480377 2019] [ssl:warn] [pid 60401] AH01909: RSA certificate configured for thirty5.co.uk:443 does NOT include an ID which matches the server name
[Mon Oct 28 04:20:38.708095 2019] [ssl:warn] [pid 32228] AH01909: RSA certificate configured for thirty5.co.uk:443 does NOT include an ID which matches the server name
[Mon Oct 28 10:29:35.090946 2019] [fcgid:warn] [pid 20943] [client 80.252.72.162:54251] mod_fcgid: read data timeout in 60 seconds, referer: https://www.thirty5.co.uk/wp-admin/admin.php?page=foobox-settings
[Mon Oct 28 10:29:35.092157 2019] [fcgid:warn] [pid 20943] (110)Connection timed out: [client 80.252.72.162:54251] mod_fcgid: ap_pass_brigade failed in handle_request_ipc function, referer: https://www.thirty5.co.uk/wp-admin/admin.php?page=foobox-settings
[Mon Oct 28 10:30:39.607708 2019] [fcgid:warn] [pid 16610] [client 80.252.72.162:61147] mod_fcgid: read data timeout in 60 seconds, referer: https://www.thirty5.co.uk/wp-admin/admin.php?page=foobox-settings
[Mon Oct 28 10:30:39.608463 2019] [fcgid:warn] [pid 16610] (110)Connection timed out: [client 80.252.72.162:61147] mod_fcgid: ap_pass_brigade failed in handle_request_ipc function, referer: https://www.thirty5.co.uk/wp-admin/admin.php?page=foobox-settings
[Mon Oct 28 10:40:05.591972 2019] [fcgid:warn] [pid 23133] [client 80.252.72.162:59561] mod_fcgid: read data timeout in 60 seconds, referer: https://www.thirty5.co.uk/wp-admin/admin.php?page=foobox-settings
[Mon Oct 28 10:40:05.594049 2019] [fcgid:warn] [pid 23133] (110)Connection timed out: [client 80.252.72.162:59561] mod_fcgid: ap_pass_brigade failed in handle_request_ipc function, referer: https://www.thirty5.co.uk/wp-admin/admin.php?page=foobox-settings
[Mon Oct 28 10:40:06.740060 2019] [fcgid:warn] [pid 23680] [client 80.252.72.162:3283] mod_fcgid: read data timeout in 60 seconds, referer: https://www.thirty5.co.uk/wp-admin/admin.php?page=foobox-settings
[Mon Oct 28 10:40:06.740137 2019] [fcgid:warn] [pid 23680] (110)Connection timed out: [client 80.252.72.162:3283] mod_fcgid: ap_pass_brigade failed in handle_request_ipc function, referer: https://www.thirty5.co.uk/wp-admin/admin.php?page=foobox-settings
[Mon Oct 28 10:40:29.688979 2019] [fcgid:warn] [pid 23906] [client 80.252.72.162:52899] mod_fcgid: read data timeout in 60 seconds, referer: https://www.thirty5.co.uk/wp-admin/admin.php?page=foobox-settings
[Mon Oct 28 10:40:29.689830 2019] [fcgid:warn] [pid 23906] (110)Connection timed out: [client 80.252.72.162:52899] mod_fcgid: ap_pass_brigade failed in handle_request_ipc function, referer: https://www.thirty5.co.uk/wp-admin/admin.php?page=foobox-settings
[Mon Oct 28 10:41:35.030888 2019] [fcgid:warn] [pid 18608] [client 80.252.72.162:9279] mod_fcgid: read data timeout in 60 seconds, referer: https://www.thirty5.co.uk/wp-admin/admin.php?page=foobox-settings
[Mon Oct 28 10:41:35.031784 2019] [fcgid:warn] [pid 18608] (110)Connection timed out: [client 80.252.72.162:9279] mod_fcgid: ap_pass_brigade failed in handle_request_ipc function, referer: https://www.thirty5.co.uk/wp-admin/admin.php?page=foobox-settings
[Mon Oct 28 11:03:38.416962 2019] [fcgid:warn] [pid 26751] [client 80.252.72.162:14173] mod_fcgid: read data timeout in 60 seconds, referer: https://www.thirty5.co.uk/wp-admin/plugins.php
[Mon Oct 28 11:03:38.418757 2019] [fcgid:warn] [pid 26751] (110)Connection timed out: [client 80.252.72.162:14173] mod_fcgid: ap_pass_brigade failed in handle_request_ipc function, referer: https://www.thirty5.co.uk/wp-admin/plugins.php
[Mon Oct 28 11:04:39.900315 2019] [fcgid:warn] [pid 22794] [client 80.252.72.162:49913] mod_fcgid: read data timeout in 60 seconds, referer: https://www.thirty5.co.uk/wp-admin/plugins.php
[Mon Oct 28 11:04:39.901420 2019] [fcgid:warn] [pid 22794] (110)Connection timed out: [client 80.252.72.162:49913] mod_fcgid: ap_pass_brigade failed in handle_request_ipc function, referer: https://www.thirty5.co.uk/wp-admin/plugins.php
[Mon Oct 28 11:05:24.819762 2019] [fcgid:warn] [pid 29428] [client 80.252.72.162:1053] mod_fcgid: read data timeout in 60 seconds, referer: https://www.thirty5.co.uk/wp-admin/plugins.php
[Mon Oct 28 11:05:24.821181 2019] [fcgid:warn] [pid 29428] (110)Connection timed out: [client 80.252.72.162:1053] mod_fcgid: ap_pass_brigade failed in handle_request_ipc function, referer: https://www.thirty5.co.uk/wp-admin/plugins.php
[Mon Oct 28 11:05:26.417817 2019] [fcgid:warn] [pid 29608] [client 80.252.72.162:3635] mod_fcgid: read data timeout in 60 seconds, referer: https://www.thirty5.co.uk/wp-admin/plugins.php
[Mon Oct 28 11:05:26.417891 2019] [fcgid:warn] [pid 29608] (110)Connection timed out: [client 80.252.72.162:3635] mod_fcgid: ap_pass_brigade failed in handle_request_ipc function, referer: https://www.thirty5.co.uk/wp-admin/plugins.php
[Mon Oct 28 13:35:04.258733 2019] [ssl:warn] [pid 1767] AH01909: RSA certificate configured for thirty5.co.uk:443 does NOT include an ID which matches the server name
[Mon Oct 28 13:35:12.329095 2019] [ssl:warn] [pid 1767] AH01909: RSA certificate configured for thirty5.co.uk:443 does NOT include an ID which matches the server name
[Mon Oct 28 15:57:08.623275 2019] [fcgid:warn] [pid 34444] [client 80.252.72.162:8953] mod_fcgid: read data timeout in 60 seconds, referer: https://www.thirty5.co.uk/wp-admin/
[Mon Oct 28 15:57:08.624712 2019] [fcgid:warn] [pid 34444] (110)Connection timed out: [client 80.252.72.162:8953] mod_fcgid: ap_pass_brigade failed in handle_request_ipc function, referer: https://www.thirty5.co.uk/wp-admin/
[Mon Oct 28 15:58:14.992160 2019] [fcgid:warn] [pid 29261] [client 80.252.72.162:12591] mod_fcgid: read data timeout in 60 seconds, referer: https://www.thirty5.co.uk/wp-admin/
[Mon Oct 28 15:58:14.992874 2019] [fcgid:warn] [pid 29261] (110)Connection timed out: [client 80.252.72.162:12591] mod_fcgid: ap_pass_brigade failed in handle_request_ipc function, referer: https://www.thirty5.co.uk/wp-admin/

Hi @bradvin,

I have an update from the host (Fasthosts) which may or may not be helpful…

“I have already checked this here for you and I can confirm that the issue is not server side.

The error 504 happened because of the application and the scripts runtime on the server. It does not complete within 60 seconds, which is the max time for a script.
Plugins often fail to install due to the 60 second limit so they can be installed manually.
504 simply means the script didn’t complete in 60 seconds in this instance.

Hope that helps.

Best regards,

Climen
Fasthosts Customer Support”

Regards

Hi bradvin, thanks for your reply. As I am not all that familiar with add-ins and server logs, could you advise where I can find the server logs within the file structure?

Also it there some connection test that can be conducted to establish whether the Freemius server is blocked? I am not aware of any specific blocks in place.

The menu access problem occurred after the beginning of September, FooGallery worked fine before then (except for the thumbnail problems on smartphones). The host server (Fasthosts) was upgraded to PHP 7.2 fairly recently, would this have any effect?

Regards

Hi,

Still unable to access my settings page or any of the FooGallery menu options, any assistance gratefully received.

Regards