gsugrue

Hi @colinrei,

Thanks for providing additional details and the video recording.

You mention that version 10.2.23, or 10.2.22, works but not for the Forms tab. Does the “Live Chat” tab load for you on these versions?

One potential cause of the latest version of the plugin not working may be invalid plugin configuration persisting across resets.
Here’s what I’d recommend trying next:
1. Visit your WordPress site’s /wp-admin/options.php page.
2. Search for any entries that start with leadin_. These are the configuration settings for the HubSpot plugin.
3. Clear all values whose name starts with leadin_ and then save your changes. This will fully reset the plugin’s settings.
4. Retry to connect the plugin.

The goal of this is to clear any possibly corrupt or incompatible configurations that could be causing the issue.

If the issue persists, we would appreciate it if you could generate a HAR file during your connection attempt and forward it to our support team at?[email protected].
A HAR file records the network activity of a browser tab and is useful for troubleshooting purposes.
Instructions for creating a HAR file are?available here.

Thanks for your patience! Let us know how these steps go.

Best Regards,
Gearóid

Hey @colinrei,

Thank you for reaching out.

Could you please try resetting the plugin through the HubSpot ‘Settings’ tab found in the sidebar, and then reconnect your HubSpot account?
It is recommended to upgrade to the latest version of the plugin before you reconnect your account.

With Google deprecating third-party cookies, which were previously relied upon for authentication, we have updated our authentication method. This change might be the reason for the issue you’re experiencing. Reconnecting the plugin should resolve this problem.

Please let me know if this solution works for you.

Best Regards,
Gearóid

I’ll close this due to inactivity, feel free to re-open.

Hey @chengjianping,

I want to make sure I understand the issue you’re facing.
Could you please take screenshots of the issue and send them to?[email protected]?

Best Regards,
Gearoid

Hey @chengjianping,

Thank you for reaching out.

Firstly, can you confirm if you’re using the most recent version of our plugin?

Next, try using a different browser to connect. This step will help us determine if the issue might be related to any installed browser plugins.

If the issue persists, we would appreciate it if you could generate a HAR file during your connection attempt and forward it to our support team at [email protected].
A HAR file records the network activity of a browser tab and is useful for troubleshooting purposes.
Instructions for creating a HAR file are available here.

While it’s too early to identify the specific cause, recently we’ve noticed that some users experience connection issues due to their .htaccess or Nginx configurations.
By analyzing the HAR file, we can check whether this might be the case for you as well.

Best Regards,
Gearoid

Closing due to inactivity. Feel free to re-open if needed.

Best Regards,
Gearoid

Hey @thewowadventureltd,

Thank you for reaching out.

First, could you please confirm that you are using the latest version of our plugin?

Then, try using a different browser to connect. This step will help us determine if browser plugins might be causing the issue.

If the problem continues, please capture and send us a HAR file of your connection process. You can email this file to our support team at [email protected].
A HAR file is a recording of the tab’s network activity, which will help us diagnose the issue.
Here are instructions on how to capture a HAR file.

Although it’s premature to pinpoint the exact cause, we’ve recently observed that issues with users’ .htaccess or Nginx configurations can sometimes block parts of the connection process. A HAR file of the flow will help us investigate whether this is occurring in your case as well.

Best Regards,
Gearoid

I’ll close this due to inactivity, feel free to re-open.

Closing due inactivity. Feel free to re-open if needed.

Best regards,
Gearoid

Hey @doronrosenbridge,

Thank you for reaching out.

First, could you please confirm that you are using the latest version of the plugin?

To better understand and diagnose the issue with selecting and updating the business unit, we would greatly benefit from a HAR file.
This file will record any network errors that occur when you encounter the spinning wheel in the Settings tab.

Here are step-by-step instructions on how to capture a HAR file.

Once you have the HAR file, please email it to us at: [email protected]
This will give us a clearer picture of what’s going wrong.

Thanks and Best Regards,
Gearoid

Hey @marcmarcmarc,

Thank you for reaching out!

Our plugin includes an Elementor and Gutenberg widget named ‘HubSpot Form’. This widget functions like a standard widget and features a searchable dropdown menu listing all your forms. This is the simplest and most officially supported method for changing the form on a page.

While we don’t officially support integrating with alternative plugins, it should be feasible to dynamically set a form ID using ACF that Elementor can recognize through its Dynamic Tag feature. You could then insert a HubSpot form shortcode within an Elementor Shortcode widget, using a dynamic tag for the form ID value.

Please note: Elementor Dynamic Tags are an Elementor Pro feature. As I don’t have a Pro license, I haven’t been able to test this thoroughly.

Here’s a step-by-step guide:

1. Create an ACF Field Group and a corresponding Field for each of your forms.
   Example for my form ‘Form A’ I created:
   ACF Group: Form A Group
   Field: Form A
   Name: hubspot_form_id (Use the same name for all your fields as this will be referenced in the shortcode.)
   Default value: a447cd08-7939-4d17-ade5-a806ba5f03c8 (Replace with your form UUID)
2. Set a Location Rule in the ‘Form A Group’ settings so that the field only appears on desired pages/posts.
   For instance:
   Rule: Show this field group if => ‘Post Category’ equals ‘Test Category’.
3. In the Elementor editor, add a Shortcode widget to your Page/Post that meets your rule condition and select the Dynamic Tag button (it looks like a database icon).
   Your shortcode might look something like this:
   [hubspot type="form" portal="YOUR_PORTAL_ID" id="{{acf:hubspot_form_id}}"]

4. Provided the Page/Post satisfies the rule condition, the form should render correctly.

If you don’t have an Elementor Pro license, an alternative and more complex workaround involves creating a custom shortcode in your theme’s functions.php file using ACF’s get_field function.
Always back up this file before making changes.

The code snippet would resemble the following:

function acf_hubspot_form_shortcode($atts) {
    // Retrieve the ACF field value, ensuring it matches your actual ACF field name
    $form_id = get_field('hubspot_form_id');

    // If there's no form ID returned, do nothing
    if(!$form_id) {
        return '';
    }

    // Return the HubSpot form shortcode with the dynamic form ID. You could also hardcode the portal ID here to avoid including it in each shortcode instance.

    return do_shortcode('[hubspot type="form" portal="'.esc_attr($atts['portal']).'" id="'.esc_attr($form_id).'"]');
}

// Register your new shortcode with WordPress
add_shortcode('acf_hubspot_form','acf_hubspot_form_shortcode');

Then, in your Elementor or Gutenberg Shortcode widget, simply use:[acf_hubspot_form portal="YOUR_PORTAL_ID"]

Hopefully, one of these solutions helps!

Best Regards,
Gearoid

Hey,

I’ll close this ticket now, feel free to re-open if necessary.

Best Regards,
Gearoid

Hi @tyranthacker,

The plugin should be compatible with those versions.

Best Regards,
Gearoid

Hi @seamusvelocitygrowth,

Thanks for reaching out. We have tried reproducing the error you mentioned but didn’t see the warning.

To help us pinpoint the issue can you:
1. Please deactivate all other plugins, leaving only ours active.
2. If the error persists, open your browser’s developer tools, go to the ‘Console’ tab, and take a screenshot of any warnings or errors.
3. Email the screenshot to us at our support email: [email protected]

This information will help us better pinpoint where the issue is.

Thanks and Best Regards,
Gearoid

Hi @tanmay-kumar-das,

Submissions should appear quickly.

What browser are you using? Do you have any plugins installed that could be interfering? Could you try a submission from another browser?

If the issue persists, please record a HAR file of a form submission and send it to our support email at [email protected]. The HAR file will allow us to analyze the network requests made during your submission attempt and help pinpoint any potential issues.

Here are instructions on how to capture a HAR file.

Best Regards,
Gearoid