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  • Thread Starter gsonntag

    (@gsonntag)

    yes, on the sub domain they match.

    thinking that might be problem, i am going to move the wWP files on the main domain to the root directory and see what happens.

    Thread Starter gsonntag

    (@gsonntag)

    Do you have the exact same PageLayer setup and settings on both your main domain and sub-domain? – yes, i believe so

    On your main domain site if you go to Settings > General do your WordPress address and Site Address match? – no

    main domain:
    WordPress Address (URL): https://netnotic.com/dm
    Site Address (URL): https://netnotic.com

    Thread Starter gsonntag

    (@gsonntag)

    I did as recommended above. With all plug-ins, except Health Check Troubleshooter and Web Stories, the Web Stories function properly.

    I am using the PageLayer and PageLayer Pro plug-ins and when i enable either of them then Web Stories do not function.

    However, on a subdomain, which has PageLayer and PageLayer Pro plug-ins enabled, Web Stories work properly. Both the main domain and the sub domain are running the most recent versions of all plug-ins.

    Thanks for you help so far. Any suggestions?

    Thread Starter gsonntag

    (@gsonntag)

    Site Health Info:

    
    ### wp-core ###
    
    version: 5.8.2
    site_language: en_US
    user_language: en_US
    timezone: -06:00
    permalink: /%year%/%monthnum%/%day%/%postname%/
    https_status: true
    multisite: false
    user_registration: 0
    blog_public: 1
    default_comment_status: undefined
    environment_type: production
    user_count: 1
    dotorg_communication: true
    
    ### wp-paths-sizes ###
    
    wordpress_path: /home/netnotic/public_html/dm
    wordpress_size: 50.16 MB (52595510 bytes)
    uploads_path: /home/netnotic/public_html/dm/wp-content/uploads
    uploads_size: 224.38 MB (235277444 bytes)
    themes_path: /home/netnotic/public_html/dm/wp-content/themes
    themes_size: 4.57 MB (4794938 bytes)
    plugins_path: /home/netnotic/public_html/dm/wp-content/plugins
    plugins_size: 70.80 MB (74239968 bytes)
    database_size: 145.13 MB (152177456 bytes)
    total_size: 495.04 MB (519085316 bytes)
    
    ### wp-dropins (1) ###
    
    maintenance.php: true
    
    ### wp-active-theme ###
    
    name: PopularFX (popularfx)
    version: 1.2.0
    author: Pagelayer
    author_website: https://pagelayer.com
    parent_theme: none
    theme_features: core-block-patterns, widgets-block-editor, automatic-feed-links, title-tag, post-thumbnails, menus, html5, customize-selective-refresh-widgets, custom-logo, woocommerce, wc-product-gallery-lightbox, wc-product-gallery-slider, widgets
    theme_path: /home/netnotic/public_html/dm/wp-content/themes/popularfx
    auto_update: Disabled
    
    ### wp-themes-inactive (1) ###
    
    Twenty Twenty-One: version: 1.4, author: the WordPress team, Auto-updates disabled
    
    ### wp-plugins-active (10) ###
    
    Google Tag Manager for WordPress: version: 1.13.1, author: Thomas Geiger, Auto-updates disabled
    Insert PHP Code Snippet: version: 1.3.2, author: xyzscripts.com, Auto-updates disabled
    PageLayer: version: 1.5.9, author: Pagelayer Team, Auto-updates disabled
    Pagelayer Pro: version: 1.5.9, author: Pagelayer Team, Auto-updates disabled
    PopularFX Website Templates: version: 1.2.0, author: Pagelayer Team, Auto-updates disabled
    Redirection: version: 5.1.3, author: John Godley, Auto-updates disabled
    Web Stories: version: 1.15.1, author: Google, Auto-updates disabled
    WPForms Lite: version: 1.7.1.2, author: WPForms, Auto-updates disabled
    Yoast Duplicate Post: version: 4.2, author: Enrico Battocchi & Team Yoast, Auto-updates disabled
    Yoast SEO: version: 17.7.1, author: Team Yoast, Auto-updates disabled
    
    ### wp-media ###
    
    image_editor: WP_Image_Editor_Imagick
    imagick_module_version: 1808
    imagemagick_version: ImageMagick 7.1.0-2 Q16 x86_64 2021-06-25 https://imagemagick.org
    imagick_version: 3.5.1
    file_uploads: File uploads is turned off
    post_max_size: 32M
    upload_max_filesize: 32M
    max_effective_size: 32 MB
    max_file_uploads: 20
    imagick_limits: 
    	imagick::RESOURCETYPE_AREA: 31 GB
    	imagick::RESOURCETYPE_DISK: 9.2233720368548E+18
    	imagick::RESOURCETYPE_FILE: 12288
    	imagick::RESOURCETYPE_MAP: 31 GB
    	imagick::RESOURCETYPE_MEMORY: 15 GB
    	imagick::RESOURCETYPE_THREAD: 1
    imagemagick_file_formats: 3FR, 3G2, 3GP, AAI, AI, APNG, ART, ARW, ASHLAR, AVI, AVIF, AVS, BGR, BGRA, BGRO, BIE, BMP, BMP2, BMP3, BRF, CAL, CALS, CANVAS, CAPTION, CIN, CIP, CLIP, CMYK, CMYKA, CR2, CR3, CRW, CUBE, CUR, CUT, DATA, DCM, DCR, DCRAW, DCX, DDS, DFONT, DNG, DOT, DPX, DXT1, DXT5, EPDF, EPI, EPS, EPS2, EPS3, EPSF, EPSI, EPT, EPT2, EPT3, ERF, EXR, FARBFELD, FAX, FF, FILE, FITS, FL32, FLV, FRACTAL, FTP, FTS, G3, G4, GIF, GIF87, GRADIENT, GRAY, GRAYA, GROUP4, GV, HALD, HDR, HEIC, HEIF, HISTOGRAM, HRZ, HTM, HTML, HTTP, HTTPS, ICB, ICO, ICON, IIQ, INFO, INLINE, IPL, ISOBRL, ISOBRL6, J2C, J2K, JBG, JBIG, JNG, JNX, JP2, JPC, JPE, JPEG, JPG, JPM, JPS, JPT, JSON, K25, KDC, KERNEL, LABEL, M2V, M4V, MAC, MAP, MASK, MAT, MATTE, MEF, MIFF, MKV, MNG, MONO, MOV, MP4, MPC, MPEG, MPG, MRW, MSL, MSVG, MTV, MVG, NEF, NRW, NULL, ORA, ORF, OTB, OTF, PAL, PALM, PAM, PANGO, PATTERN, PBM, PCD, PCDS, PCL, PCT, PCX, PDB, PDF, PDFA, PEF, PES, PFA, PFB, PFM, PGM, PGX, PHM, PICON, PICT, PIX, PJPEG, PLASMA, PNG, PNG00, PNG24, PNG32, PNG48, PNG64, PNG8, PNM, POCKETMOD, PPM, PS, PS2, PS3, PSB, PSD, PTIF, PWP, RADIAL-GRADIENT, RAF, RAS, RAW, RGB, RGB565, RGBA, RGBO, RGF, RLA, RLE, RMF, RSVG, RW2, SCR, SCT, SFW, SGI, SHTML, SIX, SIXEL, SPARSE-COLOR, SR2, SRF, STEGANO, SUN, SVG, SVGZ, TEXT, TGA, THUMBNAIL, TIFF, TIFF64, TILE, TIM, TM2, TTC, TTF, TXT, UBRL, UBRL6, UIL, UYVY, VDA, VICAR, VID, VIFF, VIPS, VST, WBMP, WEBM, WEBP, WMF, WMV, WMZ, WPG, X, X3F, XBM, XC, XCF, XPM, XPS, XV, XWD, YAML, YCbCr, YCbCrA, YUV
    gd_version: 2.2.5
    gd_formats: GIF, JPEG, PNG, WebP, BMP, XPM
    ghostscript_version: 9.25
    
    ### wp-server ###
    
    server_architecture: Linux 3.10.0-962.3.2.lve1.5.56.el7.x86_64 x86_64
    httpd_software: Apache
    php_version: 7.4.26 64bit
    php_sapi: litespeed
    max_input_variables: 1000
    time_limit: 30
    memory_limit: 128M
    admin_memory_limit: 256M
    max_input_time: -1
    upload_max_filesize: 32M
    php_post_max_size: 32M
    curl_version: 7.71.0 OpenSSL/1.1.1d
    suhosin: false
    imagick_availability: true
    pretty_permalinks: true
    htaccess_extra_rules: false
    
    ### wp-database ###
    
    extension: mysqli
    server_version: 5.6.39
    client_version: 5.6.51
    
    ### wp-constants ###
    
    WP_HOME: undefined
    WP_SITEURL: undefined
    WP_CONTENT_DIR: /home/netnotic/public_html/dm/wp-content
    WP_PLUGIN_DIR: /home/netnotic/public_html/dm/wp-content/plugins
    WP_MEMORY_LIMIT: 40M
    WP_MAX_MEMORY_LIMIT: 256M
    WP_DEBUG: false
    WP_DEBUG_DISPLAY: true
    WP_DEBUG_LOG: false
    SCRIPT_DEBUG: false
    WP_CACHE: false
    CONCATENATE_SCRIPTS: undefined
    COMPRESS_SCRIPTS: undefined
    COMPRESS_CSS: undefined
    WP_LOCAL_DEV: undefined
    DB_CHARSET: utf8mb4
    DB_COLLATE: undefined
    
    ### wp-filesystem ###
    
    wordpress: writable
    wp-content: writable
    uploads: writable
    plugins: writable
    themes: writable
    
    ### wpforms ###
    
    version: 1.7.1.2
    lite: Jan 12, 2021 @ 4:42pm
    upload_dir: Writable
    db_tables: wpav_wpforms_tasks_meta
    total_forms: 1
    total_submissions: 78
    
    ### web_stories ###
    
    web_stories_version: 1.15.1
    web_stories_db_version: 3.0.13
    web_stories_amp_version: 2.2.0-alpha
    web_stories_cdn_url: https://wp.stories.google/static/14
    web_stories_dev_mode: false
    web_stories_theme_support: Disabled
    web_stories_enabled_experiments: 
    	Template search: Enabled
    	Archive Page: Enabled
    	Insert media from link: Enabled
    	CORS Proxy: Enabled
    	Video trimming: Enabled
    	Thumbnail Caching: Enabled
    	Video Captions: Enabled
    web_stories_libxml_version: 2.9.7
    
    

    Here is the story that is working on the subdomain:
    https://hatchet.netnotic.com/web-stories/hatchet-lake-lodge-a-history/

    this is the story that is NOT working on the main domain:
    https://netnotic.com/web-stories/story-testing/

    I removed the AddHandler line from the .htaccess file and it cleared up that error.

Viewing 5 replies - 1 through 5 (of 5 total)