gsamsmith

Hi there,

I’m going to mark this ticket as resolved, but if there is anything else you need don’t hesitate to reach out.

Thanks.

Hi there,

I’m going to mark this ticket as resolved, but if there is anything else you need don’t hesitate to reach out.

Thanks.

Hi there,

I’m going to mark this ticket as resolved, but if there is anything else you need don’t hesitate to reach out.

Thanks.

Hi there,

I’m going to mark this ticket as resolved, but if there is anything else you need don’t hesitate to reach out.

Thanks.

Hi there,

When I visit your form page, the goal at the bottom of this page displays $440.05 and not $344.71.

What is likely happening here is caching through either your hosting provider or a third-party plugin that needed to be cleared.

If you’re still having trouble seeing the updated value, go ahead and clear the cache and do a hard refresh on the page in your browser. If you’re still having trouble try viewing the page in another browser to see if it clears up.

Thanks.

Hi there,

Happy to help shed some light on what’s happening here.

This is likely due to you being signed in as a WordPress user. When you’re signed into the backend of your WordPress site the email for your user will automatically populate the email field.

I confirmed this by going to your site and being presented with an empty email field.

To quickly see how your donation form will look to your visitors when you’re making changes, use an incognito or similar browser window. This will make sure you’re signed out and there aren’t any saved sessions.

Thanks.

Hi there,

Happy to help you get this figured out.

If you’re finding that MOST of the test donations in Give are marked as “Pending” but are actually Complete in PayPal.com, then go to “Donations > Settings > Payment Gateways > PayPal Standard” and at the bottom set the “IPN” setting to “Disabled” and see if that helps resolve the issue.

Let me know how that works for you, and if you’re still having issues. Thanks.

Hi there,

Happy to help get this figured out. Here are some steps to complete:

1. Recalculate the totals in your Give site.

Navigate to Donations >> Tools >> Data, Then choose each of the “Recalculate” options and run them.

2. Clear the cache through Give.

Navigate to Donations >> Settings >> Advanced, and scroll to the bottom of the page where you will see the option to clear the Give cache.

3. Clear cache in third-party plugins.
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If you have any other caching taking place on your site or through your hosting provider be sure to clear that as well. Then take another look at the donation goal and see if it updates.

Thanks.

Hi there,

We’ve written an article on dynamically populating information into form fields here:
https://givewp.com/populate-donor-info-one-click/

You’ll find further links in the article to code snippets on how to achieve this.

As for adding custom fields to forms, here is another article that covers this along with some code snippets:
https://givewp.com/documentation/developers/how-to-create-custom-form-fields/

You’ll then need to further extend the initial functionality to match the parameters passed in the URL string to the specified custom form fields.

Thanks.

Hi there,

The first step will be to make sure the per-form settings aren’t overwriting the global changes you could be making.

You can check the per-form settings in the form editor in Donations >> All Forms, then select the form you’re trying to update.

For the global settings, navigate to Donations >> Settings >> Payment Gateways >> Offline Donations.

If you’re sure there are no overwritten settings, the next step will be to clear any cache on your site through either 3rd party plugins or your hosting provider.

Thanks.

Hi there,

This is likely due to the version number you’re running with Give.

If these customizations have been made to the core Give plugin files, it’s likely they will be erased if you update the plugin.

It’s a best practice to always stay up to date with the latest version of Give, and if you need to make customizations we recommend making a separate functionality plugin. Here is a link to an article on our site that covers this:
https://givewp.com/documentation/resources/adding-custom-functions-to-your-wordpress-website/

This will keep your changes from being overwritten when you update Give, and you can stay up to date with the latest functionality and bug fixes.

Hi there,

While this isn’t available with Give out of the box, there is very little that can’t be achieved with custom development.

If this slider is something that’s important to your organization, I recommend seeking out the help of a developer that could help you achieve this.

Hi there,

It appears your theme may be displaying the featured image in a custom way, as the default featured image is the smaller version to the left.

Could you share a link to a form on your site, and I can take a closer look?

Thanks.

Hi there,

For security reasons, there is going to be no way of achieving this from the front-end of your donation form.

Any HTML that could be placed in the comments section by your donors to link back to their site is removed.

That said, there is very little that can’t be achieved through custom development. If this is something that’s important to you I recommend seeking out the help of a developer that could help you achieve this.

Hi there,

You’re very welcome.

With the way these elements are laid out on the page, there is no easy way to achieve the new layout you’re after of:

“$25 $50 $75 $100 [set-price give-donation-amount form-row-wide] DONATE [button]”

That said there is very little that can’t be achieved through custom development. If this layout is something that’s important to you I recommend seeking out the help of a developer that could help you achieve this.