growlightsaustralia

I just want to update this thread by saying that the plugin author has been very helpful and responsive to my issue which now appears to have been solved.

He went the extra mile in not only helping me, but updating the entire plugin to solve an issue that could have affected others.

Based on my own experience, I very much recommend this product – customer support is top notch, and that is very important to me.

Hi, I don’t have Facebook. I have emailed you through your site. I can upload screenshots of the 2000 attempts if you email me back. All the attempts went through my Checkout Page and were declined by my payment gateway as the cards were either invalid or insufficient funds. None of the attepmts appear to have been blocked by the plugin.

I would rather that this software worked and I didn’t have to ask for a refund, I just wanted to know the process. Hopefully we can get this working. The attempts were all 1-2 seconds apart, so I am certain they were script attacks, not human. Thanks.

OK, so everything is installed and tested using “Spam Bot” mode.

When I try to make a transaction it says: “Spamming or your Javascript is disabled !!”

Then this morning there were over 2000 attempts to transact on my website, 1-2 seconds apart, none of which were stopped by this so-called “Honey Pot”

Clearly this software doesn’t work!

Can someone explain why my site is still being attacked by bots and not being stopped by this software? How do I apply for a refund? Thanks.

OK, so I bought the Extended version and installed it an activated it, however I am getting an error message that reads:

“For WP Armour Extended to work, you must activate Wp Armour . Please activate it.”

When I check the WP Armour Extended Plugin it is “Activated”

Do I also need to install the base version of WP Armour for the Extended version to work? I thought the Extended version was a stand-alone?

Thank you

Hi, can I just confirm that the honeypot only works on the WooCommerce Checkout page with the Extended (paid) version? So you fixed the issue that the OP raised three months ago? Thanks

OK, so there is a happy ending.

After trying the other plugins that DHL said it supported, I had so many problems with them that I simply went back to yours.

I also spent the $79 to upgrade to the Pro version and it appears to work perfectly. I can now see DHL rates displayed in both AUD and USD.

So thanks for a plugin that works out of the box, and thanks for the online support.

That’s OK. I’m sure you can figure out the names of the other plugins but I thought it best not to mention them in a public forum. They have done nothing wrong and I don’t wish to draw attention to them for the wrong reasons.

Hi, this is the response I got from DHL Express on January 18. I’ve redacted my name, the name of the DHL representative, and the names of the other plugins. Other than that, the email is verbatim:

Hi XXX,

Rates are loaded into your XMLPI credentials. As previously mentioned, DHL Express will not provide any assistance or support for any issue using unapproved or unauthorised (Flexible Shipping) plug-in. You have to use either XXX or XXX (Automated DHL Express Shipping by XXX). For 3rd party platform support, please contact the developer/provider directly.

Thank you.

Cheers,
XXX

• This reply was modified 3 years, 10 months ago by growlightsaustralia.

Thanks for the reply. Well you’re the developer so I’m sure you are correct and perhaps I was mistaken. Yes, we have a currency switcher on the site and AUD is the default. Perhaps when I confirmed the plugin was working in December (when first installed) it showed up in AUD and then I assumed it was also showing up in USD. It only came to my attention when a customer mentioned he couldn’t find the DHL rates at checkout and when I entered his details (in USD) I couldn’t see them either.

So, apologies if this is my fault and for the trouble you went to to address my issue. I can’t remember which version of your software I was using prior to upgrading and it looks a bit involved, so I won’t worry about that. I still need to get the plugin working with USD, but when I spoke to DHL Express today they mentioned they don’t provide support for your pluging and that I would have to purchase one of two rival plugins. Is there any chance you guys will work with DHL Express soon as an “official” plugin? I have no problem upgrading with your plugin except the lack of DHL Express support.

Thanks again for trying to help.

Right, now I think I understand what’s going on. You guys released the PRO version on January 14, 2021, and it appears that some functions that were previously free are now subscription-only – is that right?

OK, so I changed the currency to Australian Dollars (default) from US Dollars and it is now working, but only in AUD. I’m a bit confused because this was working before but now I note I need to upgrade to PRO – is that something new?

I don’t actually need mutli-currency support – I only ship via DHL to overseas customers who all pay in USD. We are in Australia, so the default currency is AUD, but as mentioned, all DHL shipments and associated invoices are generated in USD.

I’m guessing the reason it doesn’t work in USD is because my DHL account is billed in AUD? And for that I need to upgrade to PRO?

Thanks for everyone’s help so far.

Hi, I don’t see anything in the cart. The only message I have seen on that page is:

DHL Express: Multicurrency is supported by Flexible Shipping DHL Express PRO →

When I refreshed the page the message disappeared.

• This reply was modified 3 years, 10 months ago by growlightsaustralia.

I have asked DHL to confirm if anythign has changed at their end – could that be the issue?

Yes it has always been enabled. I can’t see any error messages in the Cart or Checkout. The rates just fail to show at all.