gregsgraphics

Thanks for getting back to me. I checked, and the 404 Error Pages Discovery setting was enabled.

At the top of the page, however, I started to get a message:

You have a cache plugin installed ‘gator-cache/gator-cache.php’, you have to clear cache after any changes to get the changes reflected immediately!

Would that have anything to do with it?

Thanks.

I totally understand the reasons for that. We have indeed contacted them through the means they recommend, and haven’t heard from them in almost a week. We are paying customers of that theme, and are getting poor customer service in that regard. I just thought we’d cover a larger base in the hopes that someone would know.

Thanks

My client (owner of the domain) will write back to Andrew. She’s been out of town for a few days and didn’t see the email right away. Thanks.

Ticket ID: #256278

Sorry… copied it from the purchase receipt email.

Hi Mike.

Order# 5100651473