Alex

@thaywoody – It seems that there’s a misunderstanding there between Green’s terminology and WooCommerce’s since we both use the term Processing.

Our order note is letting you know that the check has been received and the check is in Processing. In other words, the check is scheduled to be processed, but the payment information hasn’t been sent to the bank yet which is why we don’t at that point update the order status in WooCommerce.

We only change the order status to the next step in WooCommerce (which they also call Processing) once the payment has been processed by Green because that’s the standard set forth by WooCommerce’s documentation for order statuses.

Based on your feedback, we’ll be changing the order notes in a future release to make that more clear!

Yes we are aware that some customers choose to ship product or complete orders before the payment processes through the Green Payment Processing system and we currently have an update planned to address this issue, but unfortunately we do not have any ETA for this update. In the meantime you will have to monitor your order status and keep in mind that they will be automatically updated when the payment processes through Green. We’re sorry for any inconvenience!

We have pushed out version 2.0.8 which should address this issue completely. Thank you for reporting the problem to us!

Thank you for reporting this issue as it is the first we have heard of this problem! We have already created an internal dev ticket to investigate and get this resolved as soon as we are able. I will reply here in this thread once the problem has been resolved!

We have just pushed out a 2.0.6 update which should resolve this issue. Please let us know if you are still having issues with stock levels after updating!

Thank you for pointing this out to us! We are looking into the issue as I type this and will hopefully have a fix out by the end of the day.

Sorry for any inconvenience!

The response from WooCommerce’s API that we are getting when sending them the REST API credentials from your debug log is “401 Unauthorized” and we are not given any more information as to why.

It is possible that the credentials are incorrect, or there is some other setting in your WooCommerce store that we do not know about which could be preventing your store from being authorized by WooCommerce.

We tested using both their version 2 and version 3 API and we got the same “401 Unauthorized” which should only happen if the credentials are wrong.

If you need any further assistance, please reach out to us at [email protected] or reach out to WooCommerce support as to why your REST API is not being authenticated.

I can confirm that in our 2.0 version this issue is no longer present

Good news! We have recently launched a 2.0 update that follows WooCommerce standards for order status!

First off, we have to recommend you reset your API password through your green portal as well as reset your WooCommerce REST API credentials as this is a public forum that you just posted those onto.

Based on the log it can be 1 of 2 things. Either the REST API credentials that you set are incorrect (they may have a trailing or leading space character or something) OR the REST API settings were not configured correctly. My first guess would be that the Permalink settings were not done correctly which can be found on the installation documents on page 7. Installation documents can be downloaded here: https://www.green.money/woo

If you have any other issues or questions, please email me at [email protected] where we are able to be much more responsive.

@chuckers82, this is a known warning that is being thrown that will be corrected with our next scheduled plugin update (so keep an eye out for that)! In the meantime, know that this warning does not affect in any way the functionality of the plugin itself and if you’re seeing this on the front end of your store, that’s caused by a configuration in your php.ini file that is controlled by your server administrator or hosting provider.

We recommend (as does PHP themselves) that the php.ini be configured on a production website such that PHP errors and warnings are not displayed directly to users.

@liquidclicks This issue is actually irrelevant to the recent update of our WordPress plugin and was caused by a bugfixing patch pushed into our main service today. This issue is currently being rectified and should be corrected within the hour!

Hi Imran.
GreenPay? by Green Payment Processing requires a phone number in order to process eChecks and there is no work around. Our system must have a phone number supplied. We apologize for any inconvenience!
Thank you for choosing Green!

Thank you!