graphcomment

Hello,
From our experience, this error looks like you have a security plugin like a firewall that blocked the communications.
Can you try to deactivate your firewall or security plugins into your WordPress and retry?
You can also try to deactivate all your others plugins during the lapse of time of activating GraphComment.
Best,
J.

This THEME has a settings to ENABLE/DISABLE COMMENTS ON POSTS that may be at DISABLE.

View post on imgur.com

If despite of that the WordPress comment section is not displayed, the problem is from the EDITOR of this Newspaper that is not respecting the WordPress standard.
Contact the support and open a ticket explaining that you use a third-part comment plugin that is not replacing the comment section.
https://forum.tagdiv.com/forum/newspaper/

Best regards,

To start, please take a look at this page and try to verify that everything is activated in your theme.
https://forum.tagdiv.com/enabledisable-comments/
We already had the problem with this theme editor and the last time he replied that he did not support GraphComment. You can write to them on their support to ask…

Hi,

We already ask to the author of Newspaper theme if GraphComment is supported. They replies that it’s not.
Maybe you can ask them to update their code to support us.
Sorry about that…
Best,

Hello,
We want to reproduce your problem, can you give me your PHP version, WordPress version ?
And do you have a custom template ? If you switch your Theme, is GraphComment always missing ?
Best,

Ok, this is very very strange.
It needs more investigations.
Can you send me a temporary admin access to you WP admin by email at [email protected] ?
We’re totally blind, the problem is probably in your WordPress.
Best,
J.

It’ curious, the default WordPress comment system is still active.
Did you enabled GraphCommment into the General settings tab for all posts at any time ?
Do you use a security or caching plugin that can prevent other plugins or modify your template ?
You can test by disabling all your other plugin just one second and look if the GraphComment is showing? Then re-enable other plugins one by one to detect the culprit.
Best regards,
J.

Hello,

Please give us a URL of your post page.
We will try to help you.
J.

Hello,
Here are the responses:

20 #: pagination value that stores the Editors preference of number of comments to display when loading GraphComment => Necessary

ecd_mode: Editors Choice debate, keeps information that the moderator wants to permanently display editor options in GraphComment.=> Preferences

last_visit_ #: used to display the differential of new comments posted since their last visit if the user returns to the page. => Necessary

guest: allows you to store the declarative information of the guest mode (email / password) so that he does not have to type them again for each new comment.
=> Preferences

All this info is stored in localstorage and we absolutely do not keep this info, it is purely technical for frontend display.

Please send us the website name that have a problem by email at [email protected] and we will help you ??

I guess it’s because you post as a guest, and by default, guest comments are pre-moderated. I’ve done some tests, seems to work fine.
What is exactly your problem ?

Hello, thanks !
Don’t hesitate to write a review ??
We push last night a major update so please clear the cache of your browser before using the GraphComment Admin, it must fix the problem. Sorry for the inconvenience.
Have a good day !

Hello,
Thank you for patience.
The problem is fixed.
Best,

Hello,

Can you try this code and let us know ?

public function graphcommentGetNbrWebsites()
{
$this->graphcommentInitWebsites();
/*
* try fix : https://stackoverflow.com/questions/48343557/count-parameter-must-be-an-array-or-an-object-that-implements-countable
*/
if(version_compare(PHP_VERSION, ‘7.2.0’, ‘>=’)) {
return count((array) $this->gc_websites);
} else {
return count($this->gc_websites);
}
}

Hello,

It’s fixed now.
Please empty your cache and try again.
We didn’t delete it, it’s WP moderator apparently because it wasn’t at the right place.
Best,
J.