grahamsg

Thanks for the reply.

What is happening is that the layout is jumping up and down by about 10-20 pixels. The layout is correct so I have nothing to send you as you have requested, but once a customer adds product options, the whole page jumps up and down by 20 pixels.

Can I suggest that you to the page that I linked in my previous message. Choose any frame colour from the options and then select a different frame colour and you will see the whole section including the product image jumping up and down.

Doing a little more research on this just now, I noticed that the jumping seems to coincide with the Google Pay button reloading after the frame (or any subsequent extra product option) has been selected. I deactivated payment request gateway in the settings temporarily, and reloaded the product page. This time around, the page did not jump up and down when a frame was selected, so it seems that it is the html for the Payment Request Gateway which is causing this layout shift.

Kindly check and let us have your feedback on this?

I have exactly the same issue

Hi

Thanks for your reply.

I forwarded your comment to our server support team. It appears there’s a conflict of your plugin with my server’s use of “Engintron” (which apparently integrates nginx on cPanel servers). Here’s their reply…

Hello,

Thank you for your patience so far.

After investigating the matter a bit, I noticed an option in the plugin’s settings called:

Overwrite the cache-control header for WordPress’s pages using web server rules

After enabling that setting, it added rules into your .htaccess file which does appear to have fixed the issue.

However, after monitoring for a bit, I noticed that the Engintron service on your server was actually causing a disturbance with the way the cache plugin worked and unfortunately, I was unable to find the documentation for the plugin to see if there are any possible fixes, so, I had to disable Engintron.

Considering the information above, if you wish to use Engintron, you can consult with the plugin developers for more details on how to adjust the server-level configuration for Engintron as it differs from the one for Nginx and we will happily assist you with that.

Thank you for your assistance

Hi Igor

Thanks for the suggestions and pointers. I found that the issues was caused by a code snippet. After removing the snippet, the error disappeared. Thanks for your help. You Nailed it.

Graham

Thanks for your reply.

This was tested on the very first day the issue was noticed.

On a staging site, the theme was changed to standard WordPress theme, and all plugins were deactivated except for woocommerce. The web hook still failed to fire.

At the same time as this testing was done, we utilised web hook.site and I confirm that no response was received there either to an order being created.

So it does not appear to be either theme or plugin related.

Please find attache error logs –

2023-04-14T08:13:32+00:00 CRITICAL Uncaught Error: Class 'Yoast\WP\SEO\Presentations\Indexable_Post_Type_Presentation' not found in /home/lipsungl/public_html/wp-content/plugins/wordpress-seo/src/generated/container.php:4752

Stack trace:

#0 /home/lipsungl/public_html/wp-content/plugins/wordpress-seo/vendor_prefixed/symfony/dependency-injection/Container.php(271): Yoast\WP\SEO\Generated\Cached_Container->getIndexablePostTypePresentationService()

#1 /home/lipsungl/public_html/wp-content/plugins/wordpress-seo/src/memoizers/presentation-memoizer.php(50): YoastSEO_Vendor\Symfony\Component\DependencyInjection\Container->get('Yoast\\WP\\SEO\\Pr...', 2)

#2 /home/lipsungl/public_html/wp-content/plugins/wordpress-seo/src/memoizers/meta-tags-context-memoizer.php(152): Yoast\WP\SEO\Memoizers\Presentation_Memoizer->get(Object(Yoast\WP\SEO\Models\Indexable), Object(Yoast\WP\SEO\Context\Meta_Tags_Context), 'Post_Type')

#3 /home/lipsungl/public_html/wp-content/plugins/wordpress-seo/src/memoizers/meta-tags-context-memoizer.php(113): Yoast\WP\SEO\Memoizers\Meta in /home/lipsungl/public_html/wp-content/plugins/wordpress-seo/src/generated/container.php on line 4752

2023-04-14T10:25:05+00:00 CRITICAL Uncaught RuntimeException: Error saving action: MySQL server has gone away in /home/lipsungl/public_html/wp-content/plugins/imagify/inc/Dependencies/ActionScheduler/classes/data-stores/ActionScheduler_DBStore.php:118

Stack trace:

#0 /home/lipsungl/public_html/wp-content/plugins/imagify/inc/Dependencies/ActionScheduler/classes/data-stores/ActionScheduler_DBStore.php(62): ActionScheduler_DBStore->save_action_to_db(Object(ActionScheduler_Action), NULL, false)

#1 /home/lipsungl/public_html/wp-content/plugins/imagify/inc/Dependencies/ActionScheduler/classes/ActionScheduler_ActionFactory.php(244): ActionScheduler_DBStore->save_action(Object(ActionScheduler_Action))

#2 /home/lipsungl/public_html/wp-content/plugins/imagify/inc/Dependencies/ActionScheduler/classes/ActionScheduler_ActionFactory.php(151): ActionScheduler_ActionFactory->store(Object(ActionScheduler_Action))

#3 /home/lipsungl/public_html/wp-content/plugins/imagify/inc/Dependencies/ActionScheduler/functions.php(122): ActionScheduler_ActionFactory->recurrin in /home/lipsungl/public_html/wp-content/plugins/imagify/inc/Dependencies/ActionScheduler/classes/data-stores/ActionScheduler_DBStore.php on line 118

2023-04-14T10:25:05+00:00 CRITICAL Uncaught RuntimeException: Error saving action: MySQL server has gone away in /home/lipsungl/public_html/wp-content/plugins/imagify/inc/Dependencies/ActionScheduler/classes/data-stores/ActionScheduler_DBStore.php:118

Stack trace:

#0 /home/lipsungl/public_html/wp-content/plugins/imagify/inc/Dependencies/ActionScheduler/classes/data-stores/ActionScheduler_DBStore.php(62): ActionScheduler_DBStore->save_action_to_db(Object(ActionScheduler_Action), NULL, false)

#1 /home/lipsungl/public_html/wp-content/plugins/imagify/inc/Dependencies/ActionScheduler/classes/ActionScheduler_ActionFactory.php(244): ActionScheduler_DBStore->save_action(Object(ActionScheduler_Action))

#2 /home/lipsungl/public_html/wp-content/plugins/imagify/inc/Dependencies/ActionScheduler/classes/ActionScheduler_ActionFactory.php(151): ActionScheduler_ActionFactory->store(Object(ActionScheduler_Action))

#3 /home/lipsungl/public_html/wp-content/plugins/imagify/inc/Dependencies/ActionScheduler/functions.php(122): ActionScheduler_ActionFactory->recurrin in /home/lipsungl/public_html/wp-content/plugins/imagify/inc/Dependencies/ActionScheduler/classes/data-stores/ActionScheduler_DBStore.php on line 118

• This reply was modified 1 year, 9 months ago by grahamsg.

### WordPress Environment ###

WordPress address (URL): https://www.lip-sunglasses.com

Site address (URL): https://www.lip-sunglasses.com

WC Version: 7.6.1

REST API Version: ? 7.6.1

WC Blocks Version: ? 9.8.5

Action Scheduler Version: ? 3.5.4

Log Directory Writable: ?

WP Version: 6.2

WP Multisite: –

WP Memory Limit: 1 GB

WP Debug Mode: ?

WP Cron: ?

Language: en_US

External object cache: –

### Server Environment ###

Server Info: Apache

PHP Version: 7.4.33

PHP Post Max Size: 1 GB

PHP Time Limit: 300

PHP Max Input Vars: 10000

cURL Version: 7.61.1

OpenSSL/1.1.1k

SUHOSIN Installed: –

MySQL Version: 8.0.33

Max Upload Size: 512 MB

Default Timezone is UTC: ?

fsockopen/cURL: ?

SoapClient: ?

DOMDocument: ?

GZip: ?

Multibyte String: ?

Remote Post: ?

Remote Get: ?

### Database ###

WC Database Version: 7.6.1

WC Database Prefix: wp_

Total Database Size: 655.40MB

Database Data Size: 526.05MB

Database Index Size: 129.35MB

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wpsa7_woocommerce_payment_tokens: Data: 0.01MB + Index: 0.01MB + Engine MyISAM

wpsa7_woocommerce_sessions: Data: 0.13MB + Index: 0.02MB + Engine InnoDB

wpsa7_woocommerce_shipping_zone_locations: Data: 0.12MB + Index: 0.14MB + Engine MyISAM

wpsa7_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM

wpsa7_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM

wpsa7_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM

wpsa7_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM

wpsa7_wpfm_backup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM

wpsa7_wpforms_entries: Data: 0.72MB + Index: 0.01MB + Engine MyISAM

wpsa7_wpforms_entry_fields: Data: 0.21MB + Index: 0.18MB + Engine MyISAM

wpsa7_wpforms_entry_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM

wpsa7_wpforms_tasks_meta: Data: 0.01MB + Index: 0.01MB + Engine MyISAM

wpsa7_yoast_indexable: Data: 2.52MB + Index: 0.75MB + Engine InnoDB

wpsa7_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB

wpsa7_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

wpsa7_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

wpsa7_yoast_seo_links: Data: 0.16MB + Index: 0.04MB + Engine MyISAM

wpsa7_yoast_seo_meta: Data: 0.15MB + Index: 0.13MB + Engine MyISAM

wpsa7_zbs_admlog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

wpsa7_zbs_aka: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

wpsa7_zbs_contacts: Data: 0.13MB + Index: 0.00MB + Engine InnoDB

wpsa7_zbs_customfields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

wpsa7_zbs_dbmigration_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

wpsa7_zbs_dbmigration_posts: Data: 0.02MB + Index: 0.06MB + Engine InnoDB

wpsa7_zbs_externalsources: Data: 0.16MB + Index: 0.00MB + Engine InnoDB

wpsa7_zbs_logs: Data: 0.27MB + Index: 0.00MB + Engine InnoDB

wpsa7_zbs_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

wpsa7_zbs_notifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

wpsa7_zbs_object_links: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

wpsa7_zbs_segments: Data: 0.00MB + Index: 0.00MB + Engine MyISAM

wpsa7_zbs_segments_conditions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

wpsa7_zbs_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

wpsa7_zbs_sys_cronmanagerlogs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

wpsa7_zbs_sys_email: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

wpsa7_zbs_sys_email_hist: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

wpsa7_zbs_tags: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

wpsa7_zbs_tags_links: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

wpsa7_zbs_temphash: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

wpsa7_zbs_tracking: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

wpsa7_zbscrm_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM

wpsa7_zcwc_forms: Data: 0.00MB + Index: 0.00MB + Engine MyISAM

### Post Type Counts ###

attachment: 3341

bp-email: 16

carousel: 1

contest: 1

custom_css: 1

custom-css-js: 2

customize_changeset: 1

dlm_download: 3

dlm_download_version: 6

e-landing-page: 1

elementor_font: 4

elementor_library: 145

envira: 14

fpf_fields: 1

giftcard: 8

ig_campaign: 2

ig_message: 5

mc4wp-form: 1

mgmlp_media_folder: 58

nav_menu_item: 45

oembed_cache: 38

page: 167

pexcontentslider: 61

pexfullslider: 1

pexnivoslider: 1

pexservice: 21

popupbuilder: 28

portfolio: 53

post: 89

product: 72

product_variation: 229

rainmaker_form: 3

revision: 9581

shop_coupon: 301

shop_order: 5906

shop_order_refund: 237

sidebar_instance: 1

sm-location: 95

soliloquy: 1

store: 1

tablepress_table: 4

tm_global_cp: 3

um_activity: 2

um_directory: 2

um_form: 4

um_private_content: 183

vp_lists: 1

vxc_zoho: 4

was: 5

wc_order_status: 17

wc_zapier_feed: 1

wcps: 1

wcs_ruleset: 5

woo_discount: 15

woo_discount_cart: 1

woolentor-template: 11

wpcode: 4

wpforms: 13

wpm-testimonial: 5

wpsl_stores: 114

xlwcty_thankyou: 21

zerobs_quo_template: 1

### Security ###

Secure connection (HTTPS): ?

Hide errors from visitors: ?Error messages should not be shown to visitors.

### Active Plugins (73) ###

TablePress: by Tobias B?thge – 2.1.2

Add Admin CSS: by Scott Reilly – 2.0.1

Advanced Coupons for WooCommerce Free: by Rymera Web Co – 4.5.4.2

Advanced Coupons for WooCommerce Premium: by Rymera Web Co – 3.5.4

Advanced Gift Cards for WooCommerce: by Rymera Web Co – 1.3.3

AffiliateWP: by AffiliateWP – 2.13.3

AffiliateWP - Affiliate Area Tabs: by Sandhills Development

LLC – 1.4

AffiliateWP - Order Details For Affiliates: by Sandhills Development

LLC – 1.3

Activity Log: by Activity Log Team – 2.8.5

Prime Slider: by BdThemes – 3.6.5

Broken Link Checker: by WPMU DEV – 2.0.0

Classic Editor: by WordPress Contributors – 1.6.3

Classic Widgets: by WordPress Contributors – 0.3

Code Snippets Pro: by Code Snippets Pro – 3.3.0

Conditional Shipping for WooCommerce: by Lauri Karisola / WP Trio – 2.4.1

Disable Comments: by WPDeveloper – 2.4.3

Yoast Duplicate Post: by Enrico Battocchi & Team Yoast – 4.5

GTM4WP: by Thomas Geiger – 1.16.2

Dynamic Visibility for Elementor: by Dynamic.ooo – 5.0.4

Login/Signup Popup: by XootiX – 2.3

Easy WP SMTP: by Easy WP SMTP – 2.1.0

Ele Custom Skin: by Dudaster.com – 3.1.7

Elementor Pro: by Elementor.com – 3.12.2

Elementor: by Elementor.com – 3.12.2

Flexible Shipping PRO: by Octolize – 2.16.0

Flexible Shipping: by Octolize – 4.21.1

Geolocation IP Detection: by Yellow Tree (Benjamin Pick) – 5.2.2

Imagify: by Imagify – Optimize Images & Convert WebP – 2.1.1

WPCode Lite: by WPCode – 2.0.11

JetTricks: by Crocoblock – 1.4.4

PHP Code Widget: by Otto – 2.4

Popup Builder activator: by Sygnoos – 1.0.0

Popup Builder: by Sygnoos – 4.1.14

Popup Builder Geo Targeting: by Sygnoos – 3.6

Popup Builder Iframe: by Sygnoos – 2.2

Redirection: by John Godley – 5.3.10

Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.5

Retainful - Abandoned Cart Recovery Emails and Next Order Coupons: by Retainful – 2.6.20

Story Portfolio Items: by Pexeto – 1.0

Story Recent Posts Widget: by Pexeto – 1.0

Strong Testimonials: by WPChill – 2.51.9

Category Order and Taxonomy Terms Order: by Nsp-Code – 1.7.5

Temporary Login Without Password: by StoreApps – 1.8.1.1

WooCommerce Thank You Page - NextMove: by XLPlugins – 1.17.1

Crypto Payment Gateway for WooCommerce: by TripleA Team – 2.0.4

UpdraftPlus - Backup/Restore: by UpdraftPlus.Com

DavidAnderson – 2.23.3.26

Increase Maximum Upload File Size: by Imagify – 2.0.4

User Switching: by John Blackbourn & contributors – 1.7.0

Visual Portfolio, Posts & Image Gallery: by Visual Portfolio Team – 3.0.0

Product Subtitle For WooCommerce: by Varun Sridharan – 4.6.2

WooCommerce Country Restrictions - Advanced Pro: by WP Super Admins – 1.14.1

Advanced Order Export For WooCommerce: by AlgolPlus – 3.4.0

Checkout Field Editor for WooCommerce (Pro): by ThemeHigh – 3.5.0

WooCommerce Stripe Gateway: by WooCommerce – 7.4.0

WP Menu Cart: by WP Overnight – 2.14.0

CURCY - WooCommerce Multi Currency Premium: by VillaTheme – 2.2.3

Multi-Step Checkout for WooCommerce (Pro): by ThemeHigh – 2.1.0

WooCommerce Order Status Manager: by SkyVerge – 1.14.0

WooCommerce PayPal Payments: by WooCommerce – 2.0.4

WooCommerce Shipment Tracking: by WooCommerce – 2.3.1

WooCommerce Shipping Tracking: by Lagudi Domenico – 27.2

Extra Product Options & Add-Ons for WooCommerce: by ThemeComplete – 6.3.1

WooCommerce: by Automattic – 7.6.1

ShopLentor Pro – WooCommerce Builder for Elementor & Gutenberg: by HasThemes – 2.1.8

ShopLentor – WooCommerce Builder for Elementor & Gutenberg: by HasThemes – 2.6.1

Yoast SEO: by Team Yoast – 20.6

WP Crontrol: by John Blackbourn & crontributors – 1.15.2

WP-PageNavi: by Lester 'GaMerZ' Chan – 2.94.0

WP STAGING PRO: by WP-STAGING – 4.1.6

WP Store Locator: by Tijmen Smit – 2.2.237

Refer a Friend for WooCommerce PREMIUM: by WPGens – 2.3.17

Zoho Campaigns: by Zoho Campaigns – 2.0.6

Zoho SalesIQ: by Zoho SalesIQ Team – 2.0.1

### Inactive Plugins (3) ###

reCaptcha for WooCommerce: by I Thirteen Web Solution – 2.38

WP Rocket: by WP Media – 3.12.4

WP STAGING: by WP-STAGING – 2.9.8

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Must Use Plugins (1) ###

WP STAGING Optimizer: by René Hermenau – 1.5.1

### Settings ###

API Enabled: ?

Force SSL: ?

Currency: USD ($)

Currency Position: left_space

Thousand Separator: ,

Decimal Separator: .

Number of Decimals: 2

Taxonomies: Product Types: simple (simple)

grouped (grouped)

variable (variable)

external (external)

pw gift card (pw-gift-card)

wgm_gift_card (wgm_gift_card)

advanced_gift_card (advanced_gift_card)

Taxonomies: Product Visibility: exclude-from-search (exclude-from-search)

exclude-from-catalog (exclude-from-catalog)

featured (featured)

outofstock (outofstock)

rated-1 (rated-1)

rated-2 (rated-2)

rated-3 (rated-3)

rated-4 (rated-4)

rated-5 (rated-5)

Connected to WooCommerce.com: ?

Enforce Approved Product Download Directories: –

Order datastore: WC_Order_Data_Store_CPT

### WC Pages ###

Shop base: #1255 - /shop/

Cart: #1256 - /cart/

Checkout: #1257 - /checkout/

My account: #28658 - /account/

Terms and conditions: #1143 - /terms-conditions/

### Theme ###

Name: Story Child

Version: (update to version 0 is available)

Author URL: https://pexetothemes.com

Child Theme: ?

Parent Theme Name: Story

Parent Theme Version: 1.9.13

Parent Theme Author URL: https://pexetothemes.com/

WooCommerce Support: ?

### Templates ###

Archive Template: Your theme has a woocommerce.php file

you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.

Overrides: /home/lipsungl/public_html/wp-content/plugins/woolentor-addons-pro/wl-woo-templates/cart-elementor.php version 7.0.1 is out of date. The core version is 7.4.0

/home/lipsungl/public_html/wp-content/plugins/easy-login-woocommerce//templates//xoo-el-wc-form-login.php version 4.1.0 is out of date. The core version is 7.0.1

/home/lipsungl/public_html/wp-content/plugins/easy-login-woocommerce//templates//xoo-el-wc-form-login.php version 4.1.0 is out of date. The core version is 7.0.1

Outdated Templates: ?

Learn how to update

### WooCommerce PayPal Payments ###

Onboarded: ?

Shop country code: GB

WooCommerce currency supported: ?

Advanced Card Processing available in country: ?

Pay Later messaging available in country: ?

Webhook status: –

Vault enabled: ?

Logging enabled: –

Reference Transactions: –

Used PayPal Checkout plugin: ?

Tracking enabled: ?

### Admin ###

Enabled Features: activity-panels

analytics

coupons

customer-effort-score-tracks

import-products-task

experimental-fashion-sample-products

shipping-smart-defaults

shipping-setting-tour

homescreen

marketing

multichannel-marketing

mobile-app-banner

navigation

onboarding

onboarding-tasks

remote-inbox-notifications

remote-free-extensions

payment-gateway-suggestions

shipping-label-banner

subscriptions

store-alerts

transient-notices

woo-mobile-welcome

wc-pay-promotion

wc-pay-welcome-page

Disabled Features: block-editor-feature-enabled

minified-js

new-product-management-experience

product-variation-management

settings

Daily Cron: ? Next scheduled: 2023-05-08 06:37:57 +01:00

Options: ?

Notes: 55

Onboarding: completed

### Action Scheduler ###

Complete: 2,914

Oldest: 2023-04-05 15:02:54 +0100

Newest: 2023-05-07 08:06:49 +0100

Failed: 148

Oldest: 2020-06-24 22:00:07 +0100

Newest: 2023-01-26 09:18:12 +0000

Pending: 22

Oldest: 2023-05-07 15:53:51 +0100

Newest: 2023-05-29 04:54:28 +0100

### Status report information ###

Generated at: 2023-05-08 05:35:47 +01:00

Hi Saif

Thanks for your reply.

I used a code snippet to temporarily force the webhook to fire immediately, but this is not a permanent fix and I would like to resolve why the webhook was previously taking so long to fire (if at all).

I have tried to copy and paste the System Status report here, but this message UI is refusing to allow me to paste the status report. I am able to paste it into a word document, text document etc, but not in this thread?

Can you please advise how to send you the status report given that I cannot paste it into this thread?

Thanks for your help

Ok, that’s sent on freshdesk

Graham

Actually Alex, I see that the email notification is noreply, so here is a link to the screenshot –

https://drive.google.com/open?id=1eeZOCPrSC9-Cu0KmLFBUDfRH8Xqiso6Z&authuser=graham%40lip-sunglasses.com&usp=drive_fs

Kind regards

Graham

Hi Alex

Thanks for helping out.

I believe that I used single quote mark, although to be honest I thought they were the same thing? It’s definitely not a back-tick (grave accent `) I have used

I have emailed the screenshot to you as I don’t see a way to upload a screenshot on this Support platform.

Thanks

Graham