dG

I have a similar issue.
The slider keeps stopping to work.
The console shows a 404 error for: /wp-content/uplaods/uag-plugin/assets/0/uag-js-44.js
The problem resolves itself as soon as I log in to the backend.

Dear Krystian!

Thank you for your help.

This topic is resolved.

Regarding the APM on Classic Checkout there was some confusion on my side. APMs now work fine on Classic Checkout.

I hope the Block Checkout will be supported soon, since it looks so much better than the Classic Checkout.

Best regards,

David

Hello Krystian!

Thank you for the quick response.

Unfortunately, I also have this issue with old non-block themes that use Classic Checkout.

For example here: https://ag18gallery.com

As said, the problem exists in all installations I administer.

And is there a roadmap for support of Block Checkout ?

Thank you for your help!

Best regards,

David

Hi Krystian!

Where do I find the WooCommerce PayPal Payments System Report ?

Just checked the Webhooks again and it says they all work fine.

This happens just randomly. Most payments go through without any issue. But some payments are not received, but charged from the customers account and then returned to the customer after some time.

What is really problematic is that the merchants, are not notified about this – even though the activity is logged. Instead, we are only made aware of these issues through complaint emails from our customers. This not only puts us in a reactive position but also damages our reputation and customer trust.

We encountered this problem extensively about a year ago and had reported it to PayPal Merchant Technical Support. It was explained to us at that time that this is an issue with PPro Payments, a PayPal partner that processes payments in Germany for PayPal.
I was under the impression that the issue had been resolved in the interim. However, it seems that is not the case, and we are facing the same challenges again.

Given the seriousness of this issue and its impact on our business operations, I will be opening another ticket with PayPal Merchant Technical Support. It is crucial for us to receive immediate notifications about transaction issues so we can address them promptly and maintain our customer satisfaction.

Thank you for your help!

Best regards,
David

Here is the anonymized logfile and the system report:

https://privatebin.inpsyde.com/?09a1cc0b42a30637#DJBgudtAPjcjts9CRfUUsKp6LNuJCBV4xkjUVx9wMrh7

https://privatebin.inpsyde.com/?4a5610d98c6cfd6b#DmAz6r1zCQJnQXCBMFgdfU3v4HrnurHjRNAyBJpk2dus

• This reply was modified 12 months ago by dG.
• This reply was modified 12 months ago by dG.

Hello Takayuki Miyoshi!

Thank you for your great work!!

Is there a way I can send you the link in a private message ?

Best regards,

David

Hello!

I am still looking for a better way to initialize the mini-cart.

Isn’t there some function I can call after the ajax reload ?

Thank you for your help!

Best regards,

David

Hi Niklas!

Can you confirm the bank account belongs to PayPal then ?
This would be a big relief!

That was my first thinking, that this must be a PayPal bank account for payment processing. But when I tried to verify this, I only came across forum posts that talked about fraudulent operations. I would have assumed that an official PayPal bank account would be easier to associate.

And the other thing is that we got a bank statement from a customer, but we didn’t receive an order. As previously mentioned, the customer has since been informed that the payment will be returned.

Since you asked what happens after completing an EPS payment, I have now completed the payment process myself. And it’s the same for me as it was for the customer yesterday. After completing the transaction, I was not redirected to the merchant page. The money shows as debited from my bank account. (I hope it will be returned to me as well).

Nothing of the order can be seen in the WooCommerce backend.

Since there seems to be a problem here, I have already hidden these payment methods.

Unfortunately, I still haven’t heard anything from PayPal Techsupport.

Thank you for your help!

Best regards
David

The same occurs with the payment method Sofort selected.

Dear Niklas!

Thank you for your response.

There has been some development in the meantime. As it turns out the problem is not with your plugin, but with PayPal – something I wouldn’t have thought to be possible.

If EPS payment is initialized via the PayPal Pop-Up, the account number ending up at the bank is the fraudulent one I sent before. This behavior can be reproduced and is happening on every EPS transfer. This occurs on multiple Woocommerce installations and regardless which Plugin is used for the PayPal connection. I tried to integrate PayPal EPS with the WebToffee-Plugin with the same result !!!

Your right that no funds have been lost, since PayPal didn’t carry out the fraudulent transfer.

But we probably lost a bunch of orders, since in these cases no information about the order is received by WooCommerce. The customers just gets informed by PayPal that something went wrong and no money has been transferred. But if the customers tries to order with EPS a second time he runs into the same problem again.

I had no time to check our logfiles how often this was happening. But as far as we know, the merchant is not informed by PayPal about the fraud attempt happening. I am rather shocked by opaque behavior by PayPal.

I haven’t heard from the PayPal-Tech-Support yet. At this point the only option I see is to change the payment provider.

Any help is appreciated!

Best regards,
David

No. As it turned out the problem was due to some of my code I wrote.
It was my error and I have found it shortly after posting.
Sorry.I haven’t found a way to remove this topic.

Hi AW!

Sorry. The description of my problem wasn’t detailed enough.
I made screenshots now to make it clear.

Before the Update (Version 1.6.20) when credit card payment is selected the site is blacked out and a PayPal Window Overlay opens for entering the Credit Card details.
See this Screenshot: https://ibb.co/B3tK2hd

After the Update (Version 2.0.3) when credit card payment is selected a credit card form is appended below.
See this Screenshot: https://ibb.co/kxCVnpW

Backend Settings in both Screenshots are the same.

Is this behavior intended?
What can I do to have credit card form as PayPal Window Overlay (first screenshot) with the newer version of the plugin?
Thanks for help!

Best regards,
David

As it turned out this problem arose due to the missing woocommerce theme support.
Just added add_theme_support( ‘woocommerce’ ); to the functions.php

Now everything works fine.

Sorry for the inconvenience!

Thanks again for the great Plugin.

Best David

Just found the problem on my side/site.
The theme was missing: add_theme_support( ‘woocommerce’ );
Just added this to functions.php
Now Logic of Filtering set to AND is working.
Thank you for your help!

Best regards,
David

• This reply was modified 4 years, 10 months ago by dG.
• This reply was modified 4 years, 10 months ago by dG.

Hello mediawebster!

Thank you very much for your fast reply!
Without this code it works.

Is this problem somehow specific to my configuration, or will this be changed with the next update?

Or do i have to comment out that portion to the code after every update?

Best regards,
David