I have to ask my web guy to turn it on again. I think he removed the plug-in.
I was looking through other topics and I found another person had my exact issue a few years ago. They unchecked “enable item expiration” and that is also what I did. Could this be the issue on why items are not being returned to inventory and stuck in carts?
I did this because I didn’t want the countdown on 24/7. I only need it when I release some special popular items which is only for about an hour, once a week. The rest of the time, customers are welcome to shop around for as long as they want and I think it would be frustrating for items in their cart to keep expiring after 8 minutes.
I will try to get that screen shot for you, but
1. do you think the enable item expiration was the issue?
2. if so, what are my options for wanting to shut off the countdown when it is not necessary and turn on when I need it? I saw the person in the other topic mentioned they could always extend the time to much longer when they don’t need it, but I am wondering if there is a better shut off the countdown option without impacting other parts of our site (like everything becoming out of stock).
