Kye

I’m guessing because of resourcing and how the plugin functions.

We’ll need a little more time to assess everything and how we could make that happen. I’ll get our people to add it to the list so that we can assess. ??

At the moment we’re doing a code audit and figuring everything out first, along with fixing any issues people report or we come across.

Cheers,
Tim.

I love Kris too, he does a grand job! ??

Thanks for sharing your experience.

Hey there,

So this review isn’t about the free Smush plugin at all?

If you had any issues, we’d love to look into those and help you make the most out of our plugin.

We’re not supposed to support our premium stuff on www.remarpro.com, but as you mentioned pricing, I’d like to take a moment to address that. Our membership includes Super Smush to get the best out of your image compression, plus further site optimisation with Hummingbird, security with Defender, backups with Snapshot and a whole lot more. ??

Once you click on the learn more button from our home page the pricing is in there:

https://take.ms/Nf7f4

I’ve also taken the liberty of providing this feedback direct to our designers and UX team who worked on the recent update to our new site design.

Thank you for taking the time to get in touch, if you have any further questions about our membership, please feel free to drop an email to our sales team. As I mentioned, generally we can’t support premium stuff on here. Anyway, here is their email [email protected]

• This reply was modified 6 years, 6 months ago by Kye.

I’m excited that we’re taking some bold steps to evolve WordPress, despite the controversy this seems to keep gaining.

I like the UI, it feels more modern but yet familiar and it is easy to use. Are there issues, sure there is, it’s software and it’s still pretty early days.

We’re constantly discussing internally how our own products and services are going to work with Gutenberg. Compatibility with a purpose and not just purely for the sake. It’s been something we’ve looked at since early on in the development process. No releases just yet, more concepts of what we might like to achieve with it.

Hey there David,

I’m not sure why you’re creating so many pseudonyms around the internet. The scale of your harassment and attacks is pretty clear this is all from one person, even down to the wording, you may, of course, be including your friends, family and follows from your Facebook page. The simple fact you keep picking on the same issues is also pretty evident all these accounts are you.

David, you refused us the opportunity to discuss your account publicly, however, you proceed to share a one-sided story. That’s fine.

Just know, it isn’t fine to contact me personally on social networks, it isn’t fine to contact our staff directly, what you’re doing is harassment. I’ve already reported this to South Yorkshire Police as your harassment and personal threat to bring me to my knees is not acceptable. Yorkshire is where I’m based in the UK, as you’re also in the UK we’ll be under British law in this matter. I’m speaking with a solicitor as this is a civil matter too.

Though I can’t discuss your account directly in public, I can discuss publicly available information. I’m doing that now.

We have publicly offered to refund your subscription in the form of a donation to any legitimate hospital or registered charity. You declined. Thus, I don’t believe this is about children at all, you’re only using this as leverage publicly because you think it will outrage people. It’s disturbing you would do this, if it were about the children you would simply tell us where we need to donate that money. We’d even throw in a little extra for them as well.

Had what you’re saying have any real grounds, you’d have taken legal channels on this matter, but instead, you persist to publicly attack, harass and bully not just the company but people working for or associated with us. This speaks no ends of your character rather than ours.

No, this is not about any children, this is about you.

I note you don’t share your Facebook review, this is it: https://www.facebook.com/david.sinnott.73/activity/10156847089653222

This is how I found your company from public archives with company number: 06906359

Also, to confirm, your personal details are publicly listed on Companies House as a director, not just your business address but also home. I’ve given these to the police so they can easily locate you. I’ve also had everything you’ve done and your friends, followers, etc, it’s all documented. A company director cannot behave in this manner and can be struck off.

I’m sorry that we couldn’t come to some amicable arrangement whereby we’d have donated your subscription fees to a hospital or charity that would benefit from it. Give me that children’s hospital details, I’ll give them a call and get this sorted for you, as a I offered on Facebook near the start of your campaign.

Hey @lajd

Thank you for reporting this, I was able to recreate this issue and have raised a ticket to have it addressed.

The fix should be in our next release. ??

Thanks again.

Hey again, @maegwin.

Just checking in to see how this is going and if the issue is still persisting.

Let us know. ??

Hey there @simplycharly.

Really sorry to hear about the issues you’ve been facing.

We do have a QA process in place, however, due to the nature of the beast (WordPress, hosting environments, third party code, something we missed, etc) sometimes things do regrettably slip by. I’ve passed this back to QA to thoroughly test.

Can you let me know what theme you’re using, any plugins and a link to your site or sandbox site where this is happening so that we see first hand and look at it through developer tools. ??

1) Instead of text, a video appears.

I’d also like to know what video you see? Perhaps you can link to that happening?

I look forward to getting this matter resolved.

Cheers.

Hey again.

There was no notice I had to do a sandbox so I updated on my live store. All the past updates worked fine and I expected this one to work also shame on me and every other person who relies on past performance.

We do out utmost to provide a smooth transition and upgrade, sadly sometimes things don’t always go perfectly for everyone, so many environments to host on, so many potential conflicts with third-party code, etc, and that’s where responsible web development comes in to help catch issues first. I’m not trying to deflect here, if we have an issue that needs fixing, that’s still on us to fix and we’ll do that. But when developing a website you should be taking certain precautions, especially if your site is your primary source of income.

I totally understand if you’re new to web development and managing a site, there is a lot to learn and that’s where this community really does shine. This community isn’t just made up of companies like us, it’s got some incredibly awesome people donating their time freely to help others. Feel free to pop open some questions on how others manage their staging/sandbox areas, I know there will be plenty happy to give their two cents ??

Here are a couple of our articles which I hope will help to avoid such issues in the future:

https://premium.wpmudev.org/blog/testing-environment-wordpress/
https://premium.wpmudev.org/blog/set-up-wordpress-locally-with-desktopserver/

FlyWheel also launched something cool recently which could help:

https://getflywheel.com/layout/local-by-flywheel/

actually I believe wordpress and automatic require support if you offer a free plugin

Unless you’re referring to WordPress.com then no, they don’t, they don’t require anyone to offer free or premium support. We offer both, free on here and premium directly through our company. FYI, WordPress.com and Automattic, whilst a huge part of WordPress, they are a separate entity and not to be confused with WordPress.org.

https://automattic.com/

They do of course contribute to the open source version of WordPress as do many individuals and companies ??

Cheers.

• This reply was modified 7 years, 8 months ago by Kye.

Hey there.

Sorry to hear about your experience, can I check first, how did the upgrade go in your sandbox environment?

I guess it’s working there if you decided to take this to a production site. We’d need to figure out what the difference between your sandbox and live site is to see what went wrong.

In the meantime, can you please revert your site using one of your regular and latest backups?

That will get you sorted in the interim period whilst we investigate this matter with you.

Further wpmu has fixed the contact so non members can not get to support at all. This is not a smart business move as it will PO a your non members using your plugin from the respository. Either make up your mind to have a free plugin or get out of the free plugin business.

Erm… all free support goes through www.remarpro.com, that’s what these free support forums are for. If you’re needing premium support then, of course, you need to be a paid member and I guess it’s that form which you refer to on our website considering you managed to open three free tickets on this site. We’re not legally obliged to provide support, but we still do through these forums for our free products.

I’ll have our support follow up on your other two tickets shortly. ??

• This reply was modified 7 years, 8 months ago by Kye.

More personal attacks again, it’s been a year or more now, I think it’s time you moved on rather than continuing to post rubbish around the internet, it’s pretty much harassment.

Just to set the record straight, you opened duplicate tickets for the same issue and posted multiple times on one, that slows my team down and doesn’t get an answer any quicker. You were asked politely not to open multiple tickets:

https://premium.wpmudev.org/forums/topic/post-on-my-website-is-unexplicably-showing-the-wont-post-urgent

Hello dice,

Please don’t create multiple threads regarding the same issue – it makes difficult for staff members to help you efficiently.
I understand that this is urgent matter, but we have queue for threads, and posting one reply after another puts your thread lower in queue (that is how our system works) – I’m closing this one as it is duplicate for https://premium.wpmudev.org/forums/topic/a-post-on-my-website-has-switched-to-a-different-post

Nothing angry there.

As I noted in my response to you on the following link, it wasn’t 24 hours:

https://premium.wpmudev.org/forums/topic/a-post-on-my-website-has-switched-to-a-different-post

Our first response was like 40 minutes on that ticket, the next was around 2.5 hours after your response. If you didn’t keep bumping and adding tickets to the queue it might have been quicker.

Can we draw a line under this after all time that has passed, we can both go our own separate ways amicably, please?

I not going to keep following up here. I’ll leave it with you, I just hope we can move past this now.

• This reply was modified 7 years, 9 months ago by Kye.

I see you just posted second before me with an update ??

The footer menu:

#nav-footer.nav-container {
    background: ##33363b;
    border-top: 0;
}

And for the anchor (arrow up) background:

#footer-bottom #back-to-top {
    background: ##33363b;
}

Bottom and top borders:

.boxed #page, .page-title {
    padding-bottom: 0;
    border-bottom: 0;
}

I used #33363b to match the top nav colour.
Cheers.

• This reply was modified 7 years, 11 months ago by Kye.

Hey,

I just want to tack onto my colleague Sajid advised, with the solutions here you would be left with a white border, should you wish to remove that you can add something like:

.boxed #page {
    padding-bottom: 0;
}

I wish to briefly talk about the use of !important as that was a recommendation in this ticket, personally I’d avoid including that within CSS except where absolutely required to force a change. You should pretty much always be able to be more specific and in doing so honour the flow of cascading style sheets. It can make further edits a little more tricky if !important is always used with every edit.

To read more about specificity and the use !important you can read up here:

https://developer.mozilla.org/en/docs/Web/CSS/Specificity#The_!important_exception

Hope this helps. ??

Hey earn1sec

How is the new version working for you, we all fixed up here? ??

Keen to see if we can get your experience turned around.

Works for me:

https://take.ms/gVkKg

Provide a link to exact page where we can see the sidebar as Suyogya requested.

Cheers