gguldens

I figured that out after purchasing the pro version. It was not clear that it was not in the free version.

We can close this thread.

So, what I did was to pay for the pro version which I got to work.

I was completely unable to get the free version to actually pop up something from a product page. I spent several hours each day trying to get the popup to work on the product page, and was never successful in doing so.

I now have this working for me.

I pop up a message asking the user to take our microfiber cloth color preference poll. If the user agrees, I check to see that they are logged in and if hot open a new tab asking them to login or register and login.

Once they are logged in, they are able to take the poll.

Got so frustrated with the product that I deactivated it and deleted it.
I am now working with a different popup plugin.

screen capture at https://imgur.com/a/9aXydnv

If you send me an email to the address in my jetpack registration, I will respond with the screenshot image. The contact form only allows links to screenshots which are also able to be put into here. I was looking to actually paste the image into an email.

I did finally manage to capture the pop-up 400 error code message, but I have no way to sent the image to you through this forum.

Here is the link I am using to try and modify the logged-in users we are generating stats for: https://www2.goldysbrand.com/wp-admin/admin.php?page=jetpack#/traffic

I cannot get a screen shot of the error because the pop-up with the error disappears when I try to do the screen shot.

Under the Site Stats on the provided link, when I load the page, Subscriber is enabled and no other role is enabled. Below is the list of roles to collect stats on in the order they appear on the page.

Administrator
Editor
Author
Contributor
<strong>Subscriber</strong>
Customer
Shop manager
Store Vendor
Disable Vendor
Exempt Customer

Subscriber is always enabled, but no other role is.
I am wanting to also enable the Customer role, but no role below Subscriber in the list will enable.
As a test, I enables Contributor–above Subscriber in the list and the pop-up said it was enabled. After loading the Dashboard and then navigating back to Jetpack>Settings>Traffic page and opening the Site Stats drop down, the Contributor was enabled along with Subscriber.

My next test was to enable the Customer role ans once again the pop-up said it was enabled. After loading the Dashboard and then navigating back to Jetpack>Settings>Traffic page and opening the Site Stats drop down, the Contributor and Subscriber roles were enabled, but the Customer role was disabled.

What is stopping me from enabling the Customer role? As stated earlier, EVERY role–because I tested all of them–below Subscriber in the list will not enable for collecting traffic statistics.

I just tried enabling Contributor role which appears just above Subscriber in the list and it enabled successfully. When I left and rejoined the page, the Contributor role was still showing as enabled.

Disabling Contributor then leaving and rejoining the site reflected that Contributor had been successfully disabled.

Enabling Customer, showed a “successfully enabled” pop-up message, but upon leaving the page and rejoining it, the Customer role was showing as not enabled.

I am believing that there is some problem with the Subscriber role that is causing all lower in the list roles to not be able to be enabled.

It seems that even trying to enable any Roles in the list below Subscriber is not working. Once I leave the page and return only Subscriber is enabled.

I tried enabling “Disable Vendor” and then disabling “Subscriber” and received the same error. Even enabling “Disable Vendor” as a single action and then reloading the page, when I tried to disable Subscriber I got the same error.

Being forced to choose to be able to admin my site or have master slider, I had to take this action:
I installed wp-cli and using it I deactivated Master slider, that gave me access to wp-admin.

This left my site showing the master slider short code.

I finally decided to delete master slider plugin and then I re-installed it.

That did the trick, I was able to get into wp-admin, and the slider was showing on my web site, and I was able to go into the settings for master slider.

I suggest that someone look at what I was able to provide as far as the fatal error message and trace goes to see how this may be prevented in the future.

The email told me which plugin was causing the problem. I manually deactivated it using wp-cli. Funny thing is that this plugin did not get updated recently. All the recently updated plugins all appear to be working fine. Opened a ticket with the authors of the plugin and am awaiting a reply. The plugin works on the web site, it just causes a fatal error when trying to go into wp-admin. I manually deactivate the offending plugin whenever I need to be doing admin stuff, then when my work is completed, I re-activate the plugin and can no longer run wp-admin.

Thanks for the response!

Greg G.

Overnight the Profitori plugin updated, I deactivated master slider, then logged in as wp-admin, deactivated Profitori, and then activated Master Slider. Still got the error and was kicked out of wp-admin.

I looked at line 232 in msp-admin-functions.php. This line appears to be part of checking for a pro license, and I am using the free version, so wondering just how we got here because this is only the free version.

The bolded line below is line 232.

/**
 * Get the number of PRO users
 *
 * @return int
 */
function msp_get_pro_users_num(){
    $download_num = msp_api_stats_shortcode( array( 'item-id' => '7467925', 'item-param' => 'sales_number', 'cache_in_minutes' => 1200  ) );
    <strong>return number_format_i18n( floor( ($download_num/1000) ) * 1000 ). '+';</strong>
}

Thank You. Someone else in a different forum provided a clue that led me to the actual problem.