Brave

@jenzgaard Are you talking about this image: https://claudiacarrara.dk/wp-content/uploads/image003.jpg , Its a screenshot of a resized window, correct? If it is, can you kindly let us know the what is the dimension of the resized window. And does your website visitors usually resized their window to that size, or is it just for test purpose?

@jenzgaard Just pushed the new version. Can you please test and let us know if the responsiveness working as expected in the new version.

@jenzgaard Thanks for the update. In the next version we will add new functions so that the popups automatically resize between mobile and desktop mode. The new version will be out within the next 3 days.

@jenzgaard Can you kindly update? Are you still having this issue?

Thanks

@jenzgaard The popup will not resize when the browser window is resized.
Responsiveness does not actually mean the elements are resized automatically on along with the browser window.

There are 2 types of responsiveness:
1. Elements resize along with the browser window.
2. Elements do not resize with browser window. Instead, a mobile version of the elements are served only when the visitor is using a mobile to visit the website and the desktop version when the visitors visits the site using a desktop. Brave uses this method.

Just checked your popup and it looks perfect on both desktop and mobile devices and the links are working fine as there are no scrollbars anywhere.

If you are still having this issue, can you please let us know what device you used when you saw the scrollbars. And possibly share a screenshot of the issue?

Thanks

@jenzgaard Ok, looks like you are using full width and full height popup settings. When you do that, the whole popup is stretched to fit the screen and the “center position” settings does not make any sense in this case.

What you should do is, set a fixed width and height. For your case, the width should be 805px and height 670px. Its the dimension of the image you are using as a background.

Instead of using an image element, set your popup background, go to Popup Style > Background > Background Image. and then you can remove the Image element you are using.

Please don’t hesitate to ask any further questions ??

• This reply was modified 4 years, 5 months ago by Brave.

@jenzgaard In most cases, you will have to make a mobile version for the popup. From the bottom of the editor, click the “Mobile” icon. Then create a mobile version for your popup, just like you made the desktop version of the popup.

By default, if you did not build a mobile version for the popup, Brave will automatically scale down your popup. Which may make the text very small. That’s why we suggest you to create a mobile version for your popup.

Just checked your site on a mobile device and not seeing the popup. Did you make the popup visible only to Desktop users from the Popup settings section? or is it not showing up itself?

Please let us know if you are unable to make a mobile version of your popup.
Thanks

@wlodkowskilukas Thanks! That narrowed it down.

And you are correct, the preset import function tries to imports the images to your media library and failing to import the files becuase of the 403 error.

It must be a server issue. There are few reasons, the media api route throws a 403 error:

1. Server firewall rules. Ask your host to disallow modSecurity rules for the api routes.
2. A DNS issue. Could happen if you just started your website. If this is the case, wait a while and it will resolve automatically.
3. A broken htaccess file. Try checking your htaccess file and see if its working fine.

Let us know if above steps work.
Thanks

Thank you. Looking at your plugin list, its more or less clear that the plugins are not causing this issue.

It could be a web hosting security issue. Can you please let us know what web hosting you are using to host your website?

Thanks

@wlodkowskilukas Were you able to make it work?

We would like to recreate the issue and fix it. Can you please help us debug the issue by letting us know what webhosting you are on and what plugins you are using?

Thanks

Just tested the preset import feature on 2 of our WordPress and it worked fine.

Are you using any kind of security plugin? If you are, kindly try disabling it and see if works.

If it still doesn’t work, you can always click the “Start With Blank” link to start from scratch.

Thanks

@wlodkowskilukas Can you kindly make sure you are using version 0.1.2 of the plugin?

Thanks Natalija ??

Great ??

@lucaspedr0 We just released a new version. After updating the plugin to this version. You can go to Smush lazy loading settings page and add this .brave_element_img_item to fix this issue.

Let us know whether it works or not.

Thanks