Get Bowtied

Our devs are keeping an eye on the threads about the issue, so no worries — if there’s something we need to fix, we’ve got it covered.

Your testing with the update is super helpful, and we really appreciate it.

If you want to chat more about this or need anything else, just give me a shout!

Cheers!

Hi!

Thanks for your patience.

The theme is designed to function just like it does in our demo.

If it’s not working as expected, one of our devs must take a look.

You can reach out to them through the link below for assistance:

https://getbowtied.com/support/

Cheers!

Hi Johan,

Thank you for reaching out!

To resolve the issues you’re encountering, please update the Shopkeeper theme to the latest version.

This update often includes bug fixes and compatibility enhancements that may address the spinning order_review issue.

If problems persist after updating, one of our devs must take a look.

https://getbowtied.com/support/

Cheers!

• This reply was modified 4 months, 1 week ago by Get Bowtied.
• This reply was modified 4 months, 1 week ago by Get Bowtied.

Better?

Your satisfaction is of utmost importance to us. I am committed to providing the highest level of service and support. Should there be any specific aspect of our interaction that has not met your expectations, please do not hesitate to inform me. I am here to assist and ensure that all your concerns are addressed comprehensively. Your feedback is invaluable in helping us maintain and improve our standards of service.

A Man Gotta Do What A Man Gotta Do.

Thank you. We are in direct communication with the WordPress team and Sucuri. We appreciate your good intentions.

This issue is now fixed, and the case is closed. There’s nothing further to discuss on this matter.

The plugin was updated and reviewed by the WordPress team. All possible vulnerabilities were removed. The initial vulnerability reported by Sucuri was also not a real threat.

Hi, all you have to do is change any setting in the customizer and save. That error will disappear forever.

Cheers!

Hi, I retested, and the rich editor is in place, as it should be.

You probably have some conflict with another plugin or script interfering with the editor, try to disable the plugins one by one and identify the culprit.

Cheers!

Hi, you’ll find it in Appearance > Customize > WooCommerce Hooks.

Cheers!

Hi, go to Appearance > Customize > Social Media and open one of the social media dropdowns. You will see a field called “Link Title”. Enter a title and click “Publish”. Later you can delete this title, if you don’t want it, but do the above just so that the “Publish” button becomes active and you can click it.

After you press the “Publish” button, that warning should disappear forever.

Cheers!

Hi, please contact our support dept here:
https://www.getbowtied.com/support/

Cheers!

• This reply was modified 2 years, 1 month ago by Get Bowtied.

Hi!

I’m very sorry to hear that you lost the customizations you made and I hope for your sake that all is not lost.

Never ever modify the plugin files.

At the time of an update, all plugin files are replaced!

That goes for all plugins in the world, not just this one.

Always use hooks and filters to modify a plugin, and write them to a file that can only be modified by you.

I hope you have made regular backups and that you can retrieve the changes you have made and if so, please make sure you modify in such a way that you don’t lose them during future updates.

Read more here: https://www.upress.io/how-do-i-update-a-wordpress-plugin-without-losing-customization/