Thanks for the response, Evan.
I’m using a local South African hosting company and English is their first language, believe it or not.
I think you’re right. They’re trying to fob me off, which is reflected in their sloppy English.
I can also now view the site, but all formatting and structure is haywire. I wonder if the site hasn’t been hacked and some critical formatting removed. I’ll try upload a backed-up version to now try and resolve the formatting issue.
Thanks again.