gerryshaw

Hi – thanks for your response and yes, I can confirm that I’ve checked that the PHP extensions are all installed on the server.

I’m still having the problems.

Hi – I managed to sort it! On your dashboard, go to Appearance, Customise, Colours & Background. Then scroll down to Header Slider/Widget Area background. Then you’ll see Colour Scheme of the Header Block and you can choose a colour. I just changed mine to White to match the page background. It ended up being a very pale grey but it’s not that noticeable. Hope that helps.

Thanks for posting a potential solution. I did instal the previous version of Mailpoet but, unfortunately I experienced the exact same problem. Something is causing very high I/O usage on my cpanel and my website struggles to load. I post again the Error that I’m receiving from WordPress. This means nothing to me – but if anyone can decipher what it means and what I need to do, I’d be eternally grateful!!

Error Details
=============
An error of type E_ERROR was caused in line 2 of the file /home/gr1p0y3dqxmn/public_html/wp-content/plugins/mailpoet/vendor-prefixed/doctrine/dbal/lib/Doctrine/DBAL/Driver/AbstractMySQLDriver.php. Error message: Uncaught PDOException: SQLSTATE[HY000]: General error: 2013 Lost connection to MySQL server during query in /home/gr1p0y3dqxmn/public_html/wp-content/plugins/mailpoet/vendor-prefixed/doctrine/dbal/lib/Doctrine/DBAL/Driver/PDOConnection.php:2
Stack trace:
#0 /home/gr1p0y3dqxmn/public_html/wp-content/plugins/mailpoet/vendor-prefixed/doctrine/dbal/lib/Doctrine/DBAL/Driver/PDOConnection.php(2): PDO->query(‘SELECT t0.name …’)
#1 /home/gr1p0y3dqxmn/public_html/wp-content/plugins/mailpoet/vendor-prefixed/doctrine/dbal/lib/Doctrine/DBAL/Connection.php(2): MailPoetVendor\Doctrine\DBAL\Driver\PDOConnection->query(‘SELECT t0.name …’)
#2 /home/gr1p0y3dqxmn/public_html/wp-content/plugins/mailpoet/vendor-prefixed/doctrine/orm/lib/Doctrine/ORM/Persisters/Entity/BasicEntityPersister.php(2): MailPoetVendor\Doctrine\DBAL\Connection->executeQuery(‘SELECT t0.name …’, Array, Array)
#3 /home/gr1p0y3dqxmn/public_html/wp-content/plugins/mailpoet/vendor-prefixed/doctrine/orm/lib/Doctrine/ORM/EntityRepository.php(2): MailPoetVen

I’ve deactivated all my plugins (except Mailpoet) and the problem seems to be solved. I then reactivate them one at a time and everything seems fine for a while (no one plugin seems to be causing a problem) but then I log on next day and I have the problem again.