gentleswaif

Hi again @yuriinalivaiko

Thaks for the tip, I’ll look into it and get back asap!

Thanks for your response @yuriinalivaiko!

Indeed WP Mail SMTP plugin inforces the “From email” and “From name”, so I disabled that. Sadly that didn’t fix the email going to spam issue.

I did however manage to get logs of the welcome email being sent from Ultimate Memebr (logs are from WP Mail SMTP plugin) and I’m hoping you could assist me in debugging ??

First thing I noticed is that there are 2 identical email requests from ultimate member after the user registered (is this normal behaviour).

Now looking at the logs this is what I see:

Ultimate Member

/var/www/clients/client98/web261/web/wp-content/plugins/ultimate-member/includes/core/class-mail.php (line: 459)

Backtrace:
[0] wp_mail called at [/var/www/clients/client98/web261/web/wp-content/plugins/ultimate-member/includes/core/class-mail.php:459]
[1] um\core\Mail->send called at [/var/www/clients/client98/web261/web/wp-content/plugins/ultimate-member/includes/core/class-user.php:1767]
[2] um\core\User->approve called at [/var/www/clients/client98/web261/web/wp-content/plugins/ultimate-member/includes/core/um-actions-register.php:14]
[3] um_post_registration_approved_hook called at [/var/www/clients/client98/web261/web/wp-includes/class-wp-hook.php:312]
[4] WP_Hook->apply_filters called at [/var/www/clients/client98/web261/web/wp-includes/class-wp-hook.php:334]
[5] WP_Hook->do_action called at [/var/www/clients/client98/web261/web/wp-includes/plugin.php:517]
[6] do_action called at [/var/www/clients/client98/web261/web/wp-content/plugins/ultimate-member/includes/core/um-actions-register.php:177]
[7] um_check_user_status called at [/var/www/clients/client98/web261/web/wp-includes/class-wp-hook.php:310]
[8] WP_Hook->apply_filters called at [/var/www/clients/client98/web261/web/wp-includes/class-wp-hook.php:334]
[9] WP_Hook->do_action called at [/var/www/clients/client98/web261/web/wp-includes/plugin.php:517]
[10] do_action called at [/var/www/clients/client98/web261/web/wp-content/plugins/ultimate-member/includes/core/um-actions-register.php:114]
[11] um_after_insert_user called at [/var/www/clients/client98/web261/web/wp-includes/class-wp-hook.php:310]
[12] WP_Hook->apply_filters called at [/var/www/clients/client98/web261/web/wp-includes/class-wp-hook.php:334]
[13] WP_Hook->do_action called at [/var/www/clients/client98/web261/web/wp-includes/plugin.php:517]
[14] do_action called at [/var/www/clients/client98/web261/web/wp-content/plugins/ultimate-member/includes/core/um-actions-register.php:548]
[15] um_submit_form_register called at [/var/www/clients/client98/web261/web/wp-includes/class-wp-hook.php:310]
[16] WP_Hook->apply_filters called at [/var/www/clients/client98/web261/web/wp-includes/class-wp-hook.php:334]
[17] WP_Hook->do_action called at [/var/www/clients/client98/web261/web/wp-includes/plugin.php:517]
[18] do_action called at [/var/www/clients/client98/web261/web/wp-content/plugins/ultimate-member/includes/core/class-form.php:699]
[19] um\core\Form->form_init called at [/var/www/clients/client98/web261/web/wp-includes/class-wp-hook.php:310]
[20] WP_Hook->apply_filters called at [/var/www/clients/client98/web261/web/wp-includes/class-wp-hook.php:334]
[21] WP_Hook->do_action called at [/var/www/clients/client98/web261/web/wp-includes/plugin.php:517]
[22] do_action called at [/var/www/clients/client98/web261/web/wp-includes/template-loader.php:13]
[23] require_once called at [/var/www/clients/client98/web261/web/wp-blog-header.php:19]
[24] require called at [/var/www/clients/client98/web261/web/index.php:17]

Is there something in these logs that might lead to the problem? Or am I shooting in the dark?

Thanks for all the help,
Miha

Hey!

Thank you for your response, I’m sorry for not getting back to you sooner – was busy with release of the website.

I think that the issue lies with the LayTheme and some outdated server side utilites. Sadly the LayTheme devs aren’t of much help. To hotfix the issue I just switched to another plugin.

Thank you again for your response, you can close the ticket if needed ??

After some more debugging I’ve come to the conclussion that the error appears on mobile phone when I add the shortcode [wppb-register] via the Gridder editor of my theme (laytheme). If I add it via the classic WordPress editor this doesn’t occur.

I’ll open a ticket with the devs of the theme, but maybe are you still able to help me bipassing this issue? Thanks!