GenialSouls

When we saw your reply, the URL was removed.
Well you can contact us privately at support[at]genialsouls[dot]com for any further assistance.

Even you can try Facebook scrape tool by yourself. For you and for all others, we are going to write procedure here.

1. Go to https://developers.facebook.com/tools/debug/
2. Enter your post URL in the text field.
3. Press ‘DEBUG’ button in front of the text field.

It will show your URL info as Facebook crawler. It may show some issues and warnings of your page. You can address these issues or if there is no critical issue, you can leave it. You can press ‘scrape again’ button just to verify.
If your URL never shared on Facebook or you are going there for the first time, it may ask you about fetching info of your URL. Just do it and that’s it.

Now check your URL for Facebook comments box. It SHOULD appear if everything is correct.

Still having issues, please feel free to contact us here or privately anytime.

Regards

Ah ok. Can you please share the link here? Maybe your URL need to be scraped from Facebook.
We will check and let you know.

Regards

Hi,

Yes this is just to inform Facebook users about new changes for EU area.
Notice will be disappeared automatically after 10 seconds.
In next version, we will make it optional.
Or any suggestions will be welcomed.

Regards

Hi,

Yes there is a change for EU Facebook users. According to FB, now FB user should

1) Logged into their Facebook account, and
2) have provided consent to the “App and Website Cookies” control.
If both of these requirements are met, the user will be able to see and interact with FB comments such as the ‘Like’ or ‘Comment’ button.
If either of the requirements above are not met, the user will not be able to see the plugins.

But other than EU, users can see the comments and can post also on your site.
We will enable a proper notice for EU regions to help users but right now you need to set cookie consent for the specific cookie in the EU area.

Regards

Hi,

Thanks for sharing the links. But looks that your site provide only regional service. This message is appearing when tried to open the link, “Our service is currently unavailable in this region.”
You can contact support[at]genialsouls[dot]com with ref to this thread and we can check your site specific issue.

Regards

Hi,

Can you please share the both links where comments are showing and where not showing?
Is there any other Facebook plugin installed at your site?
Let us know to see the issue.

Regards

Hi,

Facebook comments do not store at your local site. These are stored on Facebook with reference to your post URL. You can check and moderate comments by your Facebook App on Facebook.

Please let us know for further details if you need.

Regards

Hello @mctusk

Thanks for your review. You can contact support[at]genialsouls[dot]com for a beta version and to test new features.

Regards

Hi,

Our Facebook App needs to be reviewed by Facebook after completion of two years period. It will be available soon. We will let you know when review process completed.

Regards

thanks @kattouf

Will check and fix.

Regards

Hi,

If you are getting user’s profile pictures with your Facebook App then you need Access Token to get other users pictures. For your own, you don’t need to worry.
If you are accessing other users or other users are using your Facebook App then you need to change your code.

Regards

Hello @ghayden6,

You need to use Facebook App in our plugin “WP Facebook Comments” to moderate the comments.
You can moderate the comments from your Comments Moderation Tools https://developers.facebook.com/tools/comments/ you can not actually delete the comments but can hide the comments or mark them as spam.

Let us know for further support if you need.

Regards