geekayhu

I recreated the whole page from scratch, because my client could not wait. It seems to work now.

Have a great day.
Gabe

Upd: today, I had to clear the server cache, and IDK if it is related, but now if I try to share that page, the featured image manually set for FB does not show up at all (https://ibb.co/nMgCpcP4), however, it is set in the backend (https://ibb.co/qMc3xTvk)

Kind regards, Gabe

Hi Anca,

Thank you for your quick response.

I forgot to mention that I always start my “bug troubleshooting” by deactivating all the unnecessary plugins and with the default theme.

I also attach a screenshot (comparison) and another updated screencast video to show that – unfortunately for me – the issue still exists: as soon as I switch to Hungarian (2nd language) in the editing mode and select the same data (First name in our case in the screencast), the Original string changes from “First name” to “Scale Y”.

• screencast: https://youtu.be/D3QAHrnabxc
• scrnsht: https://ibb.co/6wPz4fD
• the scrnshts you asked for:
• troubleshooting: https://ibb.co/zNwg3yt
• exclude strings: https://ibb.co/2qJW1Q4
• debug: https://ibb.co/HzKtVdH

I hope we can find the culprit, or a solution.

IDK if it helps, but some case on my other sites it helped to “Optimize TranslatePress database tables“, but it returned with some errors: https://ibb.co/Dgk5dG9

Thank you in advance
Kind regards, Gabe

Thanks for the testing on the staging site. Looking forward to the update ??

Have a great day!

Gabe

Hi,

Thanks for your response, I sent the token to the given email address.

A note, though, I also updated to v.1.7.3, and the bug still exists, the whole staging site is broken.

Kind regards,
Gabe

Hi there,

Thank you for your quick response!

Everything is working just fine, thank you!

Stay safe, kind regards, Gabe

Hi there,

Thank you for the follow-up. Appreciation for the fix.

Have a great day!
Gabe

Thank YOU!

It might be tricky to solve, because in an extreme scenario, if a client decides to go on a holiday and instead of manually locking those days (in the schedule tools) they set a couple of days in the holidays (general settings), those days would be still available (according to my case if those days or slots were locked before).

It happens ONLY with services in category 1.

But I tested something else now, and it might be a bug. Services from category 1 were manually locked/unlocked several times.

As you will see in the video: https://youtu.be/8pyDpJXZhfk

• I unlocked the day “May 20” for a service AND deleted May 20 from the holidays, so it became available again. This is fine, it is available in the booking.
• I put May 20 back as a holiday (so I guess it should be unavailable in the booking), cleared the cache, and refreshed the page, so the service should not be available, but it is.

So, my conclusion is (maybe I’m not correct, just guessing): IF you manually lock/unlock a day, and THEN/AFTER you set that day (one from the previously locked/unlocked ones) as a holiday, the system does not register it as a holiday but makes it still available (if it’s unlocked). So, this might be a/the bug, I don’t know, maybe lock/unlock has priority over the holiday settings(?)

Gabe

Yes, I am, but I deactivated them for testing. Actually, I deactivated all the other plugins except for Elementor, Elementor PRO and Webba, I just did not share that video, but here it is:

• https://youtu.be/nMdxDWFuOLw

I unlocked a service from service category 1 (that I had to manually lock) and tested if I could pick a slot for May 20 (holiday) and I can, but it still should not be available for May 20. (I also went back and chose a service from category 2, and it is unavailable as it should be.)

HI,

No, if I manually lock the dates, the day will be greyed out and becomes unavailable. This is how I could solve this issue, so nothing from category1 shows up as available.

But that was my problem. Even if that day (in our example, May 20 is a holiday here), and set as a holiday in the general settings, it shows available ONLY for the 1st service category. If you pick any treatment (service) from the other category, it’s automatically greyed out for this day (May 20). That is why I made the video because I did not understand why it works for the other category, but does not work for the 1st category.

In the previously shared video (https://youtu.be/gL8uvyydibY?si=1hTGa1pnB8NpYjF5):

• timestamp 0:11 – I selected the 1st category (HIEMT), chose a treatment, and tried to pick a timeslot for May 20, and it IS available (although it should not be, as it is a holiday set in the general settings)
• timestamp 0:24 – I went back to select the other category (6in1), chose a treatment, and May 20 is not available/greyed out, as it should be.

So, again, if I select any service (treatment) from category 1 (HIEMT), the system ignores that May 20 is a holiday in the general settings, and you can pick that day. That is why I had to manually lock that day for ONLY category 1 (HIEMT).

It seems as if something would/can override the holiday settings(?)
As soon as I manually unlock May 20, any service from category 1 (HIEMT), it becomes available again for that day, although it should not, as it is a holiday in the general settings)

Gabe

PS: something is strange, I have a clone/copy (staging if you will) of this site, and I just checked, setting May 20 as a holiday is working there for all services (without manually locking that day), so I’m totally confused now why it does not work on the main site.

• This reply was modified 10 months, 1 week ago by geekayhu.

Hi,

update, I found the problem. I checked the encoding of the wbk_templates table in the table columns under the “structure” tab, and the collation was still “swedish”, so I changed that to the unicode one (https://ibb.co/qJ93nzZ or https://imgur.com/a/Xlzg5yW), and it works, the “?” is not “?” anymore.

Have a great day/weekend.
Gabe

Hi,

Checking the posts and some other tables, it’s: utf8mb4_unicode_520_ci (https://ibb.co/2qpGnRn)

(and previously I tried to set this (…520_ci) to the wbk_templates, but it does not help, either)

Gabe

the video plays from step 3: https://youtu.be/VCHYiorgKqI

• 3. the day is manually locked; date (May 20 is NOT available in the frontend)
• 4. day is unlocked,
• 5. the date (May 20) is available again, but should not be, since it was previously set as a holiday.

Thanks

2 things:

• the last email I shared came from a client, that error is in the text that the client wrote, not part of the template (it’s coming from the booking form message field);
• as for the template: I cannot save the text in the row (content), I changed the “?” to “?”, and set save/go in the phpmyadmin, but it changed back to “?” (or maybe I’m a bit tired to think :))
• screencast: https://youtu.be/d9mnYVdUPcA

So, both the template, and the booking form message field (if a client leaves a message while booking) have errors with special characters (in this case “?” / “?”)

Gabe