Go Daddy

From your description, I can’t be sure exactly why there was a problem, but I didn’t see you mention changing the “Site address” in the General settings. That might be the issue. If your core WordPress files are in a different folder than the URL you want people to use, the “WordPress address” is the location of the core files (for you, that’s https://sipcreative.com/wordpress), and the “Site address” would be the URL people type to find your site (for you, https://sipcreative.com).

If that was not the cause of the problem, there are other ways to accomplish this. I’m guessing that your ultimate goal is to simply have your site show up without needing the /wordpress folder in the URL. Visiting your site now, I see that only our temporary page is displaying which indicates that you don’t have any important content in the root of your site which might conflict with your WordPress files. Of course, I can’t be absolutely sure of this, but it’s an educated guess without having direct access to your account (we won’t discuss specifics of a customer’s account without validating identity by phone or email).

So, if putting the files in the root wouldn’t disturb other efforts you’ve made with your hosting account, you could just move your WordPress files from the WordPress folder into the root. BEFORE doing this, you would need to first change the WordPress address and Site address in the General Settings so that they are both https://sipcreative.com – if you move the files files first, you won’t be able to access the admin area in order to make that change later. Of course, you could just move the files back if you had to.

Let us know if you make a change that gets things setup the way you need.

I also wanted to suggest that you consider switching your operating system from Windows to Linux. Generally speaking, you’ll see better performance for a WordPress site (or any PHP code) on Linux. If you want to make the switch, we have a help article that steps you through the process – https://x.co/switchos
Note that you would need to disable and re-enable permalinks after the change, but everything else should be easy.

Hope this all helps.

Alon

mustafatok,

I’m sorry to hear that you’ve had this experience. This is something our Support team should investigate.

I’ve created a Support Incident in our system so our Advanced Hosting Team can look into it. After they’ve investigated, they will reply by email to the address on your Go Daddy customer account.

Alon

TextNoMore,

If you can provide a domain name, I can have our hosting team take a look. The best way to do that is to submit a ticket here: https://x.co/heretohelp and then let me know by posting back to this thread what the ticket number is.

^Cj

We have seen this issue on a few sites and are working toward a resolution for you. It does appear to be plug-in related and I anticipate that we’ll have a suggested fix to recommend for you shortly.

^Cj

It may depend on how you have your site set up. We can take a look at this end if you’d like to submit a ticket to us with the details: https://x.co/heretohelp

You can reply back to this thread with the ticket number so I can get it to the right person internally to review and see what’s up.

^Cj

It looks like the site you referenced is pulling up with the theme you installed. I’m not getting the same errors. Were you able to get this resolved already?

If you’re still seeing those errors, I’d like to have our hosting team take a look for you. Let me know if you still can’t load the site.

^Cj

As it appears the site is not currently hosted at Go Daddy, we wouldn’t be able to assist directly, however, please know that we have many customers who successfully run their WordPress Multisites on our Linux hosting platform. If you do need help in the future, do not hesitate to contact us as we’d be more than happy to review as assist as best we can.
Thanks.
^Cj

Thank you, everyone for the posts.

The issue mentioned above was resolved, however, if you’re still having any trouble at all, please contact us. You can submit a ticket here: https://x.co/WPemail and our support team will review the site.

I’m sorry for any inconvenience.

^Cj

My first guess would be that you may be trying to run a WordPress site on Windows hosting. While it is possible, it’s not recommended.

We have simple instructions to move your site to Linux, which may solve the problem completely: https://go.me/YR

If you’d like us to dig deeper into why the site is struggling, please submit a support ticket here: https://go.me/WPemail

I don’t have a link for how to set up RSS feeds, but I was able to locate a lot of possible links doing a general search.

^Cj

Craig,

If you continue to have difficulty and would like our hosting team to take a look at the site, you can submit a ticket to us here: https://go.me/WPemail

If you reply to this thread with the ticket number, I can assist in making sure it’s seen by the right people.

^Cj

staticmouse,

If you’re still having trouble, you may need to check your Database Connection strings. You can see how to do that here: https://go.me/Zj

Also, we have 24/7 support available by phone or email: https://x.co/heretohelp

If you need additional assistance, they’ll be happy to take a look at the account and see what’s up.

^Cj

Mackabees,

We have an article that can help with how to install and activate your Premium WordPress Theme: https://go.me/Zi

If you’re using Go Daddy hosting, I’d recommend using our instructions, however, you could also use a third party tool to upload the ZIP file via FTP if you prefer.

^Cj

MrsB2,

It would probably help to have the domain name so we can understand better what you’re asking.

Ultimately, you would want your domain name to point to the new hosting account and not the old WordPress.Com site. In this case, you’ll want to be sure that your nameservers are set up properly and your domain is pointing only to your hosting account. This article may help: https://go.me/ZM but you can also contact our 24/7 support team and they can look directly at your products with you and see what’s actually going on: https://x.co/heretohelp.

^Cj

KCSTL314,

I could have your site looked at internally. Please log into your Go Daddy account and submit a ticket with these details here: https://go.me/WPemail

Once you have the ticket created, please reply back to this thread with the incident number you receive. You can even just paste the thread messages. Once you reply back with the Incident number, I can have our Advanced Team take a closer look at your specific account.

^Cj

Have you had any luck finding the resolution for this? I’m not sure how much help we could be with the plug-ins and themes, but I’d be happy to see what I can find out if you’re still stuck.

Let me know.
^Cj