GC GROUP

That notice is unrelated to your situation. It comes up because it is telling you that some fields are not filled (undefined).

the wording Stall/Balcony/Circle will only show in left right orientation. If you don’t need those, then delete them from the csv.

There is no need to purchase any of the modules, for the core to run. It will work without the modules, but with limitations. But, you can still run a successful show, sell seats and collect payment offline or ‘will call’.

If you need further help, you can email us https://www.rowseatsplugin.com/contact-us

you can safely remove those if you don’t want to use them.

no, if you place ‘B’ it will show as booked and not be available. The ‘N’ will hide the block. On the backend, when you click See the Show it will display the seat chart from what you uploaded.

the copy/paste that you posted doesn’t look well, but that’s probably, because it is not parsed well in notepad, as it would in excel. The stage is on the left. When you paste ‘N’ it will not show the block of seat.

maybe your csv file is malformed. Open the updated csv file in excel or another editor (such as open office) and see how it looks. If it looks malformed or with semicolon (;) then something went wrong.

it will be very difficult and tedious to do it. You’ll first have to modify the core to hide the cart, but then this will be global. Therefore you cannot update booked seats since you hid the cart.

When you click on Add Seats, you need to upload the CSV file that you created, then press the Upload button.

Please go to our contact page and provide temporary admin access so I can take a look at the situation. https://www.rowseatsplugin.com/contact-us

if you know php you could rename the word “seats”. You’ll have to edit the functions.php file. We don’t provide support for that, it will be on you to do that, but it is not difficult to do.

I replied to your email and will provide a solution shortly.

I’m not sure what you’re experincing. You mention adding seats, so this means that this issue you’re experiencing is on the back end, but I’m confused as to what you meant by going to the next page.

First, you’ll need to go to Settings page of the plugin and click save, whether you place any info our use the default info. This first step cannot be missed. If after that when you upload your template or the template provided as sample can’t see the chart, then there is another issue that is preventing showing it. Please clarify.

can you please contact us and share your link. I’d like to see what you experience and help troubleshoot. You can place your information here https://www.rowseatsplugin.com/contact-us

The issue encountered has to do with mysql restriction. We replied to your support ticket, issue solved please check.