Dohole Goraksha

Hi @techsonsite,

Please check you have not given agent/supervisor capability to subscriber user. Manage role from Support Plus > Settings > Role Management setting. Please note, you should not add users with support staff capabilities e.g. agent / supervisor / administrator. Using these users in company will not give required results. Please view this link for more details. https://www.wpsupportplus.com/company-usergroups/

Hi @bdtmurcia,

It could be a conflict with other plugin or theme, please deactivate all recently installed plugins and try to use WP Support Plus, again activate those one after another to detect which only making WP Support Plus non-functional. Also recheck the issue by changing the theme.

Hi @skillsup,

We will try to reproduce this bug at our end and if we found, we’ll plan for fix in future version of WP Support Plus. If we do not found this issue at our end, we’ll need to further discuss the issue on your site.

Hi @evarubin,

Unfortunately this both functionality are not possible.

Hi @rahul103,

It may be issue with your theme. Please change your theme and recheck the links. Let us know the results.

Hi @evarubin,

Please share your website url and support page url.

Hi @josephmulti,

Please do not share login details on public forum. I am not able to login using this details. To check back-end setting issues we need your admin access. Please create a guest ticket on our site.

Hi @alancr,

It is possible via custom CSS. Please goto Support plus -> Settings -> Custom CSS and add your own css.

Hi @robidelvaux,

This is css conflict with your theme. Please create guest ticket on our site. https://www.wpsupportplus.com.

Hi @simon_a6,

It could be conflict with other plugin, please deactivate all recently installed plugins and try to use WP Support Plus, again activate those one after another to detect which only making WP Support Plus non-functional.

If that doesn’t resolve your issue, please create a guest ticket on our site.

Hi @lucianosolid,

Sorry we does not sell single add-on. Please see our plan on this link https://www.wpsupportplus.com/add-ons/.

Hi @lucianosolid,

According to your explanation, I will suggest you our paid add-on Company/UserGroups. Once you create company with members, member of company will able to access and reply tickets created by other members of the same company. Also any member of company can close ticket created by other member of same company. For more details please see this page https://www.wpsupportplus.com/company-usergroups/

Hi there,

The setting was “#” now changed to “CL17”

Your changes will reflected into the individual tickets/open ticket. The # does not change on ticket list page because of it is static symbol.

Hi @jonathangraphicstaff,

Please goto Support Plus -> Email Templates -> Change Status and enable Change Status Notification Email for admin.

Hi there,

Please goto Support Plus -> Settings -> General -> Guest Ticket and enable your guest ticket for non login user.