Dohole Goraksha

Hi,

Unfortunately it is not possible using SupportCandy. You can use other plugin to handle this. I will suggest you Login and Logout Redirect plugin.

Hi @michaelready,

This feature will be available in next version.

Hi @dustinw,

Our next version will release at 30-40 days.

Hi @dustinw,

We are going to introduce this feature in next version of the plugin.

Hi @scmteam,

How can we reset the ticket ID count?

It is not possible because of ticket id is a auto increment field.

Hi @centurypixel,

Unfortunately it is not possible.

Hi @purgitoria

We use default wordpress user registration setting for this. If you disable “Anyone can register” setting from settings then Register User link will not be shown.

Hi @milangru,

It is an very unusual issue. We need to check the issue on your site. There may be conflict with theme or other plugin. Please create guest ticket on our site https://www.wpsupportplus.com

Hi @cubeit,

Hiding description fields is not possible in current version. We are going to introduce this option next version.

Hi @lolsecrets,

If your forum plugin uses default wordpress user login mechanism then our plugin will not have any issue. You have to just disable guest tickets from the settings. Goto Support Plus > Settings > Guest Ticket.

Hi @cubeit,

Description field can’t be shown ticket list table.

Hi @yamilyrealty,

This may be conflict with your theme. Deactivated bootstrap files from settings, Support Plus > Advance Settings > Advance Settings Tab > Bootstrap Files. If that does not solves your issue please create a ticket on our site.

Hi @bdtmurcia,

For more details of translation please see this link
https://www.wpsupportplus.com/knowledgebase/translate-plugin/

Hi @techsonsite,

The ticket are visible to all users because they are marked as public. Please change ticket type to Private.

Hi @thoseitguys,

Please goto Support plus -> Email Templates -> Staff Email and enable your staff. Which SMTP plugin you are using?