Thank you, however, if I understand correctly, I need a purchase code in order to post a support ticket there. I am trying out the free version for a customer, and who knows, maybe that will lead to a purchase of the premium version of the plugin, but if you insist that I have a purchase code in order to look into this problem then this support question will remain unresolved… I am happy to give you a login to the website if you want to take a look, but I will not be purchasing the plugin until I can convince my customer that the plugin works well.
Regards