garyesmith

@denis24 Glad to help, this issue caused me a ton of stress after months of work on a client project that worked fine in sandbox and then wouldn’t connect in production due to this issue. I feel very lucky to have figured it out simply by trial and error, out of desperation really, so I hope others in the same boat can see this and be spared the same stress.

I looked back into my emails ,and I see that on Aug 21 of this year I sent a detailed email to the unnamed “happiness engineer” who responded to my ticket with unhelpful suggestions that tried to push the issue onto my hosting service. My email described in step-by-step detail, including with screen grabs, exactly what this interface problem was, and I suggested they either update the interface, or the documentation, or both. They acknowledged the information and said they would make updates. It’s a shame to hear that they have no done so after more than 3 months. @carolm29

@denis24 For me the issue ended up being related to some oddness in the interface. Essentially, as soon as you change the Environment Selection dropdown to “Production”, you need to immediately scroll to the bottom of the page and hit the “Save” button. Only after the page refreshes can you then go through the “Connect to Square” process, and when that returns you to the admin panel, it will remember you are in Production. Don’t forget to also set your Business location. I hope this helps you.

(I figured this out on my own, by the way. At the time the docs did not match the current interface in the plugin. I sent support details about what should be updated in the docs, but I have no idea if they actually made those updates.)

Hi @shameemreza my ticket is 8606136 and it has been over 2 days since I replied to the AI email with no response from a human. Could you let me know how long this typically takes? Thank you.

Hello, we are experiencing the exact same problem as the original poster here. We do not want to install yet another plugin to attempt to resolve it.

All our development has worked fine connecting to Square in Sandbox mode, syncing products and making test purchases, but now we are unable to switch WooCommerce Square to use production by connecting to Square.

Under WooCommerce > Settings we choose Production from the Environment Selection dropdown, and then we click the blue Connect to Square button.

After logging in with our Square owner user credentials, we receive a message that says “You just authenticated Square!” But when we click the purple button to return to WordPress, the settings have reverted to the Sandbox values and there are no fields available to enter Production tokens or other information. Choosing Production from the dropdown again just repeats these same steps.

In the Square logs we see the error “Could not retrieve business locations”?against the?/v2/locations?endpoint, and authentication errors against the?/v2/customers/**?endpoint. There is no suggestion we can find in your documentation as to how to resolve this, or what to do differently here.

We have double-checked that the Square account we are using is the Owner. The Square account has been working for several years, accepting payments successfully. It has a valid location configured. There is nothing wrong with the Square account that we can tell. The issue seems to be on the WooCommerce Square side.

It is extremely urgent that we get this issue resolved: a project involving months of sandbox work and testing cannot be launched due to this issue. I have opened a support ticket with Woo Support and received only an AI-generated response which tells me to keep repeating these same steps above that do not work.

Thank you.

That’s fantastic news, thanks for your quick action! I’ve installed the update, and I hope Wordfence acknowledges the fix soon. Take care.

Fantastic, thanks for your quick reply. I really like the plugin and it suits my client’s needs perfectly, so I would love to keep using it.