g.anshul

I dont think they care about this problem since clearly its 1.17 version now and they haven’t solved it. Maybe they should hire someone who actually knows what they are doing. I apologize for saying all this but this is so frustrating..

Hello Grou,

I just upgraded to the 1.16 and the problem is still there. Whenever I turn the picture aspect ratio the pictures disappear.

The file permissions are 644 for preview.php as they are for everything else. It should be able to access that file.

I don’t think that might be the issue. If it is then please suggest the file permission codes you want me to set for it.

Hello Grou. The websites work because I unchecked the picture aspect ratio. Please tell me the exact time you will take a look and then I can check the picture aspect ratio so that you can see the error. I cant wait for you to check them and keep an error on my website. That is bad for business. So I would need a time and day.

Hello,

I am having the same problem. It works without the picture aspect ratio. I am using Grou on two websites, one without picture aspect (https://www.genusinstitute.com) and one with https://boysandgirlsclubwindsor.com. Please advise what to do?

I was having this problem before. Check in the visual of the post or page you are working on. There must be an extra stray anchor tag. (It might be duplicate anchor tag as well)

Remove that and it should work.