gaiadreams

iyHi,

I added Sumup payment for woocommerce. I kind of regret it right now. My client use Sumup for payment in his physical shop, so we decided to use the plug-in for her website to centralise everything. But this is a nightmare, first documentation doesn’t exist at all in French, but I can figure it out, et we face lack of indication in the process to make it work.
First I never understood how to create a test account, this should at least be fast and easy.
Second, we realized than the only way to make the plug “work a bit” is first > to face an error “Failed to check ID” for second > contact the support to activate your account.
This part does not took long, after 24 hours they been fast to accept payment.
But now since 14 days we face a big issues with payment, sometimes it works well, sometimes nothing happen at all for the client and the payment appears as cancelled on woocommerce, but the client is debited when we control on Sumup app. It Means client are debited but have no confirmation, neither do we. So most of time the client try few times and give up after few tries. It’s really anightmare, we have to apologies and recontact all client.
So we asked for last time any kind of help or support today, and if we have no answer we will change payment gateway. Paypal, Stripe..whatever but honestly maybe we will pay a bit more but at least we will know why for sure.

Hello @dimned,

Thank for your answer. Just followed your advices. I disabled all the plug-ins except CPT UI, and just change theme to see if it comes from it and load GetwidBase. I reproduce the issue.. here is the url page
https://kokeshi.alwaysdata.net/wp-admin/post.php?post=35&action=edit
login : test@dmin // pass: test4debug
This is an editor user, if you need more access let me know.

Thanks for answering.
But doesn’t come from there. Permalinks are correctly set up and mod_rewrite module too. Last week i used the version 1.1.2 and worked properly. And cause of one issue I decided to reinstall with new version.
I would love to try again with the version 1.1.2, do you know where i could download it?
Thanks.