Glenn

Ok, thanks all. Appreciate it.

Latest update:

My Procedure:
1. In “Add Product” of the WooCommerce plugin, under “downloadable files” I select “choose file”

2. After the WordPress “Media Library” launches, I select the “Upload Files” tab, then choose the file to upload (Required to put the files in …/wp-content/uploads/woocommerce_uploads to secure the file until purchased. Starting in the “Media Library first puts file in …/wp-content/uploads and not protected)

3. File uploads to the media library

4. Choose the “insert file URL” button.

5. I checked my server, file is uploaded to the directory…/wp-content/uploads/woocommerce_uploads

6. BUT, the thumbnail in the WordPress media library is blank.

My Attempts to Solve the Problem (with web host support and woocommerce plugin support):

1. The .htaccess files on the server were modified according to the following folder/file paths:

– public_html/.htaccess – Added at the bottom
SetEnv MAGICK_THREAD_LIMIT 1
– public_html/wp-content/uploads/.htaccess – Replaced “deny from all” with
Options +Indexes
RewriteBase /
RewriteOptions InheritDown
– public_html/wp-content/uploads/woocommerce_uploads/.htaccess – Replaced “deny from all” with
Options +Indexes
– public_html/wp-content/uploads/wc-logs/.htaccess – Replaced “deny from all” with
Options +Indexes

2. Regenerated all Thumbnails with the “Force Regenerate Thumbnails” Plugin

3. Checked the permissions in my woocommerce_uploads folder on the server, which are 755 (Folder) and 644 (files)

4. Deactivated the woocommerce plugin then re-activated it. the “File Download Method”

5. GD Module/Extension is included with all PHP versions according to SiteGround.com server host.

Thanks. This is what the web host (Site Ground) said): I have added the following line in your ~/public_html/.htaccess file and then I uploaded 2 images successfully.

SetEnv MAGICK_THREAD_LIMIT 1

Please, delete the images with the broken thumbnails and re-upload them from the media library again.
—————————–
However, the problem still occurs with my following response (additional info for this thread). Site Ground is very helpful and we are working on it, but still no solution.

Thanks but still not working. You may have tested it by going to Media Library first, then “Add New” and “select files.” Then going to the Woocommerce product page and entering the URL. Yes, this works but it does not place the file in …/wp-content/uploads/woocommerce_uploads. It needs to be here to secure the file from linking or downloading until after the purchase.

It still doesn’t work when I actually start in the Woocommerce product page like this:
1. In “Add Product” of the WooCommerce plugin, under “downloadable files” I select “choose file”
2. After the WordPress “Media Library” launches, I select the “Upload Files” tab, then choose the file to upload (I need put the files in …/wp-content/uploads/woocommerce_uploads to secure the file until purchased)
3. File uploads to the media library
4. Choose the “insert file URL” button.
5. I checked my server, file is uploaded to the directory…/wp-content/uploads/woocommerce_uploads
6. BUT, the thumbnail in the WordPress media library is blank.

Even after regenerating my images/thumbnails, nothing works.

Note: in several of the htaccess files, the previous tech replaced “deny from all” to “options +index” or something like that.

Thank you. I presented the problem to my server host, Site Ground, but they said it was something else. I’ll check with them again.

Glenn

I sent the support team an email and they claim it should still be working and it’s not a bug. I replied that others are having the same problem and sent the link to this page to show it.

The support email is this: [email protected]

Hey, support team, please address and let us know.

Glenn

I’m having the same problem after wordpress update. Also, cannot enter or edit text in description section when creating/editing it.

Just left a great rating. Thank you.

Awesome, that worked. I was tweaking css for a long time and this is what I need. Thank you so much WD. Best gallery plugin after much research.

Glenn

Yes, but can this be altered with css? They are too close together, and hovering over them enlarges them to overlap.

I would thing this should be originally coded in plugin, unless it’s an money thing to buy pro version. If so, arg, not good.

Like this please, https://www.glennhultgren.com/ as you shrink or see on mobile devices, the pics adust as a whole.

Any suggestions out there.

I’ll figure out the css. Thanks.

Ok, thanks, was thinking they would show with one widget. My mistake. Thanks again.

Actually, it’s my template doing this to all the social media widgets. Can you provide some css to add some space under this widget. Thanks, Glenn