gabygaby

Hello

If I rename the plugin, the webdesign will be broken ?.

The issue occurred after auto-update all plugins and auto-update wordpress. PHP has not been updated.

Unfortunately there is still the problem with the plugin version 1.2.1. :/

Thank you if you can do someting

Gaby

• This reply was modified 1 year, 1 month ago by gabygaby.
• This reply was modified 1 year, 1 month ago by gabygaby.

Hello

Same :/ I don’t know what I’m doing wrong.

I have two website :

• Ecommerce website with wp (6.1.1) and only Woocommerce (7.1.0). Theme twentytwo.
• CRM website : wp (6.1.1) woocommerce (7.1.0), jetpack CRM (>5.2), and twentytwo theme. Core modules : transaction, PDF, and woo sync

Ecommerce order with refund : https://snipboard.io/hsZ2fJ.jpg

CRM transaction from this order #12265 : https://snipboard.io/VI6nwH.jpg

Impossible to find the next transaction, #12 266 which would be -1000€ : https://snipboard.io/6iMPC9.jpg . Neither from my jetpackCRM profil : https://snipboard.io/vOErJR.jpg

So … I don’t know. Maybe about my import, or about duplicate ? or not ! :

I did the ecommerce website (ecommerce-blabla-com for example) by importing a lot of data from prestashop. (The new website works well !:).

After that I duplicate database and file from ecommerce-blabla com, I rename to crm-blabla-com. So, now I have ecommerce and CRM, they are the same.

I installed Jetpack CRM on crm-blabla-com. So CRM has two connections : self (woocommerce in CRM) and ecommerce website, with same order, same customers.

I had some order and refund from ecommerce : order are synchronised to transactions, but not refund.

Order and refund from CRM are well synchronised to transactions.

Or perhaps it is related to @midipedalboards “everything seemed to work well except the partial refund amount showed as an unassigned invoice entry” ?

Best,

Gaby

• This reply was modified 1 year, 8 months ago by gabygaby.
• This reply was modified 1 year, 8 months ago by gabygaby.
• This reply was modified 1 year, 8 months ago by gabygaby.
• This reply was modified 1 year, 8 months ago by gabygaby.

Thank you

Gaby

Thank you

Gaby

Hello

Thank you Céna, Scott and Stef for answsers.

On my website ecommerce : I have woocommerce.

On my CRM website I have Woocommerce and JetpackCRM. I’m talking about partial and integral refund from website ecommerce to CRM website : I don’t see negative transactions. Statut are correct : I see refund statut in the transaction, but I don’t see negative transaction.

In JetpackCRM (version 5.5.3) I use only in the core modules : PDF, WooSync and Transactions. I test with and without API connector : no difference.

I just went through and tested this flow (and updated the docs! :)) and I can’t seem to duplicate this issue.> So, it’s probably about my configuration. I will test to deactivate all other plugin (wpml, ..) and I come back.

Best

Gaby

Thank you

Gaby

I test, and see it’s only when status change.

Thank you

Gaby

• This reply was modified 1 year, 9 months ago by gabygaby.

Hello

Thank you a lot for your response. I undestand. I have a last question :

1. what happen now if I check the box “attach invoice to order processing” and save : email will be send to aaaaallllll the customer who have an order processing ?! Or only for order that change status and become processing ?
2. 3.4.5. : ok !

Have a nice day

Gaby

Hello

I dont’t need support. I just want to alert you for this javascript error. When I desactivate plugin, I have no error.

Best

Gaby

Synchro from internal woocommerce is ok : I have the negative transaction

https://snipboard.io/D2zIod.jpg

Synchro from external woocommerce : impossible to find the negative transaction (order status and others infos are correct):

https://snipboard.io/qAmFJK.jpg

Sync report : https://snipboard.io/sncAtC.jpg

In jetpack, I find this transaction : https://snipboard.io/RHX5y6.jpg

But I don’t find the negative transaction for the refund :

in transaction for example : https://snipboard.io/RgAUEw.jpg

in contact detail itoo : https://snipboard.io/is8PGv.jpg

What I’m doing wrong ?

Thank you

Gaby

Hello

I don’t understand, I installed all website on same server. No javascript error. No php error. I buy a product with an existing wp client. And still no negatives transactions (refunded) appear from external website.

Thank you

Gaby

• This reply was modified 1 year, 9 months ago by gabygaby.

Hello,

Thank you a lot, I understand.

So the topic is solved.

Best,

Gaby

• This reply was modified 1 year, 9 months ago by gabygaby.

So, I comment lines in function.php. I have now no error un php-log. But still not assigned transactions and still confused transactions.

1. About not assigned transaction : I can see something like a purchase in guest mode ? i.e. without account and without email, but with other info (such as name, adresse etc). Maybe it could be a raison ?

woocommerce :

https://snipboard.io/Em0OWk.jpg

https://snipboard.io/ZIA4NT.jpg

transaction :

https://snipboard.io/S0rRbT.jpg

2. About confused transactions : I test a purchase with same email and two different name, maybe transaction are based on email ?

For example the order 2527 made by gabyXXX2 is assigned in transactions to gabyXXX3. But the same email are correct

woocommerce order : https://snipboard.io/pKVTl9.jpg

transactions : https://snipboard.io/DzJKsm.jpg

Thank you

Gaby

• This reply was modified 1 year, 9 months ago by gabygaby.

WooCommerce->Status report

https://snipboard.io/mlDxqp.jpg

https://snipboard.io/ULzO82.jpg

https://snipboard.io/kPMLF6.jpg

Do you want to see wich part from report ?

Thank you

Gaby

Hello

Yes I saw your message. But this one is about website C. Each website (A, B and C) are on different server.

This matter is about website C. Website C is on my computer with Wampp (not such as other website A and website B). Website C have wp + woocommerce and Jetpack CRM.

The other thread is a different matter about synchronisation between 2 different websites A and B.

So, this thread is about purchases which become transaction unassigned or confused on website C : I don’t kknow what happen.

For the PHP Notices (website C ) about “being-delivered”. I add in function.php some lines to add a status to the order in woocommerce : to do a difference between order in progress and order which are delivering.

I will comment this lines and will test again a synchonisation to see if there the matter is resolved. I will come back to say the result.

But such as you can see in the image (in the first post) transactions not assigned or confused are from order with a status completed or refunded (not being-delivery).

Gaby

• This reply was modified 1 year, 9 months ago by gabygaby.