Virgile PARAT

Hello, thank you for this answer, same problem happened to me, it’s fixed changing category name from “necessaire” (french) to “necessary”.

Hello,

Here is the Google Drive link : https://drive.google.com/open?id=0B0_7Tv2b3LqCcUtfVkJHdUZLTTA

Thank you!

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https://digitalsignagepress.com/support/topic/french-language-translation/

Website is up again.

Ok, so I’ve found a workaround because support doesn’t want to reply + as technical difficulties.

I launch the update in another tab, so that I could see the download link. Then I directly download the updated plugin and replaced it myself.

Netherveless, I really disliked the fact that they stopped responding to me and asked me to express myself on a support where I don’t have any account.

Great plugin but the support is bad. No question, no interest and not even a good understanding of my situation.

Edit : Oh, and it’s not the pro version we bought, my bad, it was the ENTERPRISE one. Still, I feel like not replying is not a good practice.

• This reply was modified 8 years ago by Virgile PARAT.

Hello philippeddw,

you should start a new topic if you want to be listen.

To update my situation I have found no way yet of contacting the support.
I’m really enjoying the plugin, but the support is really bad. I’ve explained my situation here and through mail. Still, no reply.

And today the plugin is not working…

I have no Codecanyon account and can’t get support anywhere…

EDIT : To be clear, we paid 400$ for the plugin, this offer does not exist on Codecanyon.

• This reply was modified 8 years ago by Virgile PARAT.

Hello,

It’s weird, I tried to contact you through your form from your website.

I have the confirmation mail from our purchase but no account on Codecanyon, where do I need to be logged to get the current version ? Is there an email where I can contact you directly (appart from your form)?

Thank you for your quick reply !

Edit : I saw you emailed me the exact same message so I wanted to continue by email but when I replied to info@digitalsignagepress.com, I got the error

109.xxx.xxx.xxx is a dynamic IP

Here is the message I wanted to send you :

From what I see, we have no account from code canyon and I have no ID to log myself.
From what I know, we directly bought your plugin through your website so we don’t recall creating any account. We did not fill any form apart from billing information.

Thanks !

• This reply was modified 8 years ago by Virgile PARAT.

Thank you for the quick fix !

Your plugin is truly amazing and very simple to use, you rock !

You are amazing, thank you !