Victoria - a11n

Hi! Thanks for getting in touch.
This error sometimes comes up due to an issue with Facebook’s supported currencies. If your currency isn’t supported, some people have had success temporarily changing their currency to a supported one (USD, CAD, GBP, EUR) to connect and then changing it back afterwards. There’s documentation here on this.
Something else you can check is the Business ID.
The wc_facebook_external_business_id cannot be blank or contain non-Latin characters.
This can be checked a few ways:

• in the wp_options table in the database
• on the options page in the website at https://<your-site>/wp-admin/options.php

You can update the field to contain only supported characters and save it. Best practice: here’s an example: store-name-dfsdc3lck9k6q ← 13-digit random string
Once that’s done, go back to WooCommerce > Facebook and click “Get Started” again.
I really hope that helps!

• This reply was modified 3 years, 2 months ago by Victoria - a11n. Reason: html error

Hi! Thanks for getting in touch.

This error sometimes comes up due to an issue with Facebook’s supported currencies. If your currency isn’t supported, some people have had success temporarily changing their currency to a supported one (USD, CAD, GBP, EUR) to connect and then changing it back afterwards. There’s documentation here on this.

Something else you can check is the Business ID.

The wc_facebook_external_business_id cannot be blank or contain non-Latin characters.

This can be checked a few ways:

• in the wp_options table in the database
• on the options page in the website at https://<your-site>/wp-admin/options.php

You can update the field to contain only supported characters and save it. Best practice: here’s an example: store-name-dfsdc3lck9k6q ← 13-digit random string

Once that’s done, go back to WooCommerce > Facebook and click “Get Started” again.

I really hope that helps!

Hi and thanks for your question!

Amazon S3 Storage is a premium product so we’ll be able to help you better via our support service, over email or chat.

Please contact us at WooCommerce.com > My Account > Support.

Please include a link to this forum thread, so that we can keep track of what’s already been done.

We will be able to help you further there. Thanks!

Hi! Thanks for contacting us.

There are a couple of options within WooCommerce settings that you can consider here. These are explained in this document:

https://docs.woocommerce.com/document/digital-downloadable-product-handling/

The options are Force Downloads or X-Accel-Redirect/X-Sendfile – the latter depends on your host, but is the most reliable.

Let us know if you have any further questions and we’ll be glad to help.

Hi! Thanks for getting in touch.

This does appear to be an error coming from somewhere other than WooCommerce itself, if that’s up to date, as it refers to deprecated functionality that’s several years old. I’d suspect a plugin that hasn’t been updated for a couple of years by its developers.

You could try a conflict test – https://docs.woocommerce.com/document/how-to-test-for-conflicts/

If you follow the procedure there, that should help you identify the culprit!

We could take a look to see if we can spot any obvious possible sources, if you can please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

Hi!

Thanks for getting in touch.

Based on what you’ve written, I wonder whether WooCommerce Pre-Orders would be a good solution for you. This includes a ‘Pay Later’ functionality that enables you to wait until the release day to charge the customer.

Let us know if you have any further questions and we’ll be glad to help.

Hi and thanks for posting!

What you’re describing isn’t something we’ve seen reported recently. Updated versions of WooCommerce shouldn’t see this problem relating to ‘hidden’ products, as they should be correctly (not) displayed in results and pagination.

I’d be interested to know whether you see this issue under test conditions – when you’re using a default theme (such as Storefront or Twenty Twenty One) and when no other plugins are active except WooCommerce, and when WooCommerce is updated to the latest version.

Here’s some guidance on this: https://docs.woocommerce.com/document/how-to-test-for-conflicts/

Please feel free to come back to us if you’re still seeing this. Thanks!

Hi!

Normally country-specific shipping is managed by using Shipping Zones.

With Per Product Shipping however, the plugin adds a shipping fee to individual products. Each product has a table where you can add a per-product fee according to each country. There’s more information in this documentation.

If you want to try Per Product Shipping, please note we have a 30-day refund policy.

Feel free to try it out!

Hi @basvweb and thanks for your question!

If I understand correctly, you’d like to create a configurable product made up of different elements, and you’d like stock management to apply to the parts. In that case, Composite Products may be a good fit for you. There’s information here on how inventory is managed with this plugin.

If you purchase it, you can get help from the developer for the configuration. We also have a 30 day refund policy if you’d like to give it a try.

Let us know if you have any further questions and we’ll be glad to help.

Hi Rita, thanks for letting us know! I’d suggest posting your query in the support forum for that plugin, as they’ll be better placed to help you with how that import should be configured so that it writes the colours correctly for you.

I’ll mark this thread as resolved now. If you have any further questions, I recommend creating a new thread. Thanks!

Hi!

Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

That’ll help me see the configuration of your site in case there’s anything we can suggest.

I’m unable to test this directly from here. However, I’d like to ask you to try a conflict test using a default theme such as Storefront or Twenty Twenty One, to see whether the theme or another plugin may be affecting the checkout page. There are instructions here:

* https://docs.woocommerce.com/document/how-to-test-for-conflicts/

Let us know how you get on!

Hi!

Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

It sounds like cURL may not be activated via your hosting. There’s some information here on this: https://docs.woocommerce.com/document/understanding-the-woocommerce-system-status-report/#section-3

Also, could you please enable logging, repeat the steps to replicate the issue, and then share the log for me to review? To do so, please follow the below steps:

1. Head to Marketing > Facebook.
2. Enable debug mode at the bottom of the screen and save the settings.
3. Repeat the steps to replicate the error.
4. Head to WooCommerce > Status > Logs.
5. Choose the Facebook log from the dropdown and click the “View” button to display the log. Please note that the log may be in UTC/GMT time, so it may be offset by a few hours.
6. Copy and paste the log into https://snipboard.io and share the resulting link. You can also paste the logs directly in your reply.

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Hi Ian – I have replied to your question directly over email but for others’ benefit I’ll reiterate here that Square offers support for payments in US, Canada, Japan, Australia, and the United Kingdom. The information about country compatibility is on the product page for WooCommerce Square at the bottom of the right hand column as for our other extensions.

Here’s the link giving the compatibility information directly from Square: https://squareup.com/help/us/en/article/4956-international-availability

I’m going to mark this as resolved – if you have any further questions, you can start a new thread. Thanks for your understanding!

Hi!

@nejclo I’m glad you found the culprit! It is indeed quite odd. I’d recommend reaching out to the plugin developers of BigBuy Dropshipping connector for help here. It looks like their support is located here.

@dimkasta I found a similar report here on the forum for Post SMTP. There are some troubleshooting steps, links and guidance there so I’d encourage you to try these and then reach out in the Post SMTP forum if you’re still having difficulties.

At this stage, since you both have a direction to go, I’ll mark this thread as resolved now. If you have any further questions, I recommend creating a new thread. Thank you!

Hi!

Thanks for your question. Please click the “Settings” cog in your app, then click Contact Support so that you can open a ticket that will go directly to us. We’ll be able to help further there as the ticket will automatically show us the technical information about your app and version. Thank you!

I’m going to mark this as resolved – if you have any further questions, you can start a new thread.