Fenga
Forum Replies Created
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Hi @skyman2024
Thank you again for the amazing support! I can understand the reasonings for the on-hold or pending payment status, each has their merit. I guess one possibility would to make the status a option that is configurable in the plugin (Like Set Pending Status to On-Hold or something similar), so the customer can decide on which one works best for them. In my situation I think pending payment works better.
For the payment retry, the order is in the status of FAILED or PENDING_PAYMENT ( I have tried both) and the customer will attempt to pay again, however this time they just receive a generic error message in the check out page.
When I look at the Request Log in the Antom Dashboard I can see the request made and the response has the result:
"result": {
"resultCode": "PAYMENT_IN_PROCESS",
"resultMessage": "payment in process",
"resultStatus": "U"
}However due to the error message in the image above, the customer never gets redirected to the Alipay QR Code Screen, they are just stuck with the error message.
In the corresponding Notification URL, I can see the notification for the request with the result of:
"result": {
"resultCode": "ORDER_IS_CLOSED",
"resultMessage": "The order is closed.",
"resultStatus": "F"
}This then triggers the order back to FAILED status, the customer tries to pay again the cycle repeats itself.
Thank you very much for the help!
Hi @skyman2024,
We have tried our first production order, however we are having some problems with it. The customer is in China and they are trying to pay for the order, however they received the following error.
It looks like their bank blocked the payment, is there anything that we need to do to prevent this in future?
Afterwards they were no longer able to do any further payment attempts, as that order has been locked up in the Alipay Backend System as in “Payment Pending” or Order Closed. I had to manually duplicate the order and re-attempt. Is there any way to clear the status for the order/id in the Alipay Backend? It makes it difficult for any failed payments to require us to manually duplicate the order so a new id is associated.
I have also noticed a problem with the flow proposed previously, When a payment has been initiated, the order is set to ON-HOLD, when the order is ON-HOLD it triggers the Successful Order Email to be sent (even though it has been successfully received). I think the ON-HOLD status is a subset of the Successful Order status, hence it triggers the email. I think the ON-HOLD Status can’t be used a pending. I think the status needs to remain as Pending Payment perhaps, so none of the emails will get triggered.