fsglasser

Hi There, I just had the same issue around the same time I see Sarah posted. Our website (www.s18newborns.com) was hacked, and a user named “Suryanata” was created as the admin with all media, pages, and posts attributed to them. We were unable to log in, and had to do so through our hosting C-panel. From here, I was able to reduce the hacker’s permissions and ultimately delete them after setting up a new user for myself again. What a mess! Based on what I read, I’ll be looking into Vaultpress as well. My real problem now, however, is that our page, which was previously dominant in SEO is almost completely unrecognized by Google!

We used to be in the top 3 organic results for all of our targeted keywords (something that took years of hard work, keywords such as “south jersey newborn photographer”). After going through our site, I noticed the hacker had done a great deal of keyword stuffing, so I cleaned this up, and resubmit our sitemap to Google. Almost instantly, we were atop the rankings again. But then… overnight, we disappeared again.

Currently, Google is pending our sitemap submission, and any attempts to Fetch our site in the Search Console return “temporarily unavailable.” It’s as if Google can’t access our page again. However, other site test pages (such as GTMetrix) show that our page is fine and functional.

Also, our host (Bluehost’s) C-panel says that the wordpress core files have been messed with and indicates we should restore them. However, it gives us an error each time.

We’re so burned out at this point… any help would be appreciated. I just want the site we worked so hard on (and we use to run our business) to be fixed!