frosso1 (a11n)

Hi @recyborg ,

Thanks for letting us know!

I logged a new issue for the team to look into: https://github.com/Automattic/woocommerce-services/issues/2547

I don’t have a specific timing – but generally speaking, a new version of the plugin will be released in the next few days after the GitHub issue is marked as “Closed”.

I’m going to close this topic for now, you can subscribe to the GitHub issue to stay up to date on its status.

Thanks for your help!

Francesco

Thanks for the follow-up!
In the meantime, we deployed the fix so that the error won’t occur anymore.

Hi @giannis4,

Thanks for the feedback and for your patience!
We’re looking into reverting some changes on the server-side of things, which will resolve the immediate issue.

Have a good rest of your day and have a good weekend!

Francesco

I’m glad that works!

Thanks for your patience with this!
I’m going to mark this thread as resolved for now, but if you desire you can follow the discussion on the ticket.
Once the ticket is marked as “closed”, the fixed will typically be available in one of the next releases of the plugin.

Thanks again, have a great rest of your week!

Francesco

Hi @visibledeals,

Thanks for your patience and for confirming.

I think I was able to reproduce the issue, so I created a ticket for the team to look more into this: https://github.com/Automattic/woocommerce-services/issues/2511

In the meantime, is the “Use address as entered” button visible and clickable for you? If so, you should be able to skip the address validation and try to purchase the label anyways.

Link to image: https://d.pr/i/FubUeH

Let me know if this helps!

Francesco

Hi @visibledeals,

Thanks for reaching out!
The “Name” field is required for both origin and destination addresses.

Can you please confirm whether the “Name” field is filled on the origin address? It is often required by carriers (USPS, DHL Express) in case a shipment needs to be returned to the sender.

Thank you!

Francesco

Hi @rcharbonxx,

USPS is no longer allowing customers to purchase labels to Australia.
More details are available here: https://about.usps.com/newsroom/service-alerts/international/welcome.htm

It should still be possible to purchase the shipment label with DHL Express instead.

Thanks for your patience on this!

Francesco

Hi @dakattack ,

Thanks for reaching out!
The plugin leverages your site’s Jetpack connection in order to determine which account (and credit card) to be used.

In order to change the account connected to your site, go into your site’s wp-admin, then go to Jetpack > Settings.
On that page, you should see a link to “Manage site connection”.

You can now disconnect and re-connect your site with a new account.
Please note that before re-connecting, you might want to log out of your WordPress.com account.

Once the site has been reconnected, you might experience some errors in the UI of order pages for orders that contain existing shipping labels purchased with the older account.
If that’s the case, let us know in a support ticket, so we can re-align your records.
In the support ticket you should provide:
– Your old WordPress account name
– Your new WordPress account name
– A link to this ticket

Let me know if this helps!

Have a good rest of your day!

Francesco

Hi @saqibrajpoot922 ,

Thanks for reaching out, I’m sorry to hear about the issues when printing labels!

Can you please log into your site’s wp-admin, go into WooCommerce > Settings > Shipping > WooCommerce Shipping?
The “Shipping Labels” section should contain some information about the payment methods being used.

Link to image: https://d.pr/i/yt3Qhl

Can you please confirm whether there are payment methods available and selected?

The “master” user connected to Jetpack should have some payment methods available on their profile.

Thanks for your patience!

Have a great rest of your day!

Francesco

Hi @ashf ,

Thanks for reaching out!
The sender’s name (the “origin” name) can be changed in the first step when creating a label.
Once that is verified, it will be used for all new orders to be fulfilled.

Link to image: https://d.pr/i/AooA1K

Let me know if that’s not the case for you or if I misunderstood your question!

In the meantime, have a great rest of your day!

Francesco

Hi @idompharm ,

We have a few steps listed here that can help you troubleshoot possible issues with Apple Pay: https://docs.woocommerce.com/document/stripe/#apple-pay
For some immediate troubleshooting, you can try and go to https://applepaydemo.apple.com/ to see if the button appears or not.
You’ll also need to ensure that you are accessing your site with a valid SSL certificate (via https).

Let me know if this helps!

Francesco

Hello @sleepsong997,

Thanks for looking into this and providing the information!
Unfortunately we don’t provide the automated tax or label printing services to Singapore at this time.

This explains why the connection banner is not displayed.

Your store needs to be based in the EU, UK, US or Canada in order to get automated tax calculation.
In order to get label printing services, your store needs to be in the US with USD currency.

I hope this helps!

I’m going to mark this topic as resolved for now, but feel free to open a new topic if you have any other issues!

Francesco

Hi @sleepsong997 ,

Thanks for checking if other plugins might be affecting this!

Can you please confirm what is the value of the “Country / State” field in WooCommerce > Settings > General in your store?

As a second check, do you have access to the page at WooCommerce > Status > WooCommerce Shipping & Tax, or is the page not visible?

Thanks!

Francesco

• This reply was modified 3 years, 1 month ago by frosso1 (a11n).

Hi @salemstyle ,

This is indeed troublesome, I’m sorry you’re having issues at checkout!
I understand that Jetpack is installed, it Jetpack also configured and connected to WordPress.com?
If you go to your Jetpack’s dashboard by accessing wp-admin, does it say that Jetpack is connected under the “Connections” section?

Thank you!

Hi @andreu,

Our plugin indeed uses TaxJar to make the tax calculation at checkout.
However, the TaxJar plugin lets you configure your personal TaxJar account within the plugin. By using your own Taxjar account, you can then configure different nexus addresses in your TaxJar account settings, by going into Account > State nexus settings: https://app.taxjar.com/account#states

Configuring different nexus addresses is not possible through our plugin. We can only assume your store’s address (configured in your WooCommerce settings) is your nexus.

I hope this helps explain the differences!

Francesco