Caspar

Hello khandu,

can you post a log file of the backup job to Pastebin?

Thanks,
Caspar

Note @all: Russian translation has been added to BackWPup. Marking topic as resolved.

Vadim, thanks for helping out!

Hi muffintop,

do you receive other email notifications from your site like when a comment is awaiting moderation?

Hi bilbaggins,

first of all: please use Pastebin to share a log file, or put the code in backticks. Also, consider to anonymize paths in the log with placeholders like MY_PATH.

As a possible solution, have you tried a different archive format than ZIP, i.e. GZIP or TAR?

I agree with you about programmers jargon, yet please try to understand what we do here. Robert is a programmer. And for a programmer it can be just as hard to explain a complex problem in common language as it can be for a non-programmer to understand programmer language. Sometimes common language just doesn’t seem to have enough words. ??

Not related to the ZIP issue, but also notable: splitting up large backups into smaller ones can help in a shared hosting environment with limited script execution times.
Users see that BackWPup offers a one-in-all backup configuration and go “Howdy, that’s it!”. One backup job to rule them all, as a little reference to your username. ??
Unfortunately, that’s where the trouble starts in many shared hosting environments, because many have security related restrictions on how long a PHP script (aka WordPress plugin) is allowed to run. Splitting up one big backup job into, let’s say, a database backup, a files backup excluding wp-content/ and a backup of wp-content only has helped in many cases.

Hi allenwhite78,

thanks for the encouragement! ??

Please post a log file to Pastebin and share it here so we can take a look. (You might want to replace path names with “OLDPATH”/”NEWPATH” before pasting it into the wild, though.)

Thanks,
Caspar

Fair enough. Sorry about BWPU caused that error, and thank you very much for your feedback!

Much appreciated, thanks!

Merci beaucoup!

Thanks!

Thanks for posting! ??

Hey Jon, sorry to hear you’re not happy with BackWPup’s current iteration. Is there anything you need help with?

Hey Vladim,

thanks again for the heads up! Translating merits usually result in a Pro license of the translated product at MarketPress.com, so please expect a member of our support team to get in touch with you via email later today.

Cheers,
Caspar

Hi Asis,

each license key you purchase for BackWPup Pro is valid for 2 site URLs. Meaning with 1 license key you get support and updates for BackWPup Pro i.e. on 1 single WordPress site and 1 Multsite network, or on 2 single sites, or on 2 Multisite networks.

Each license key is valid for the first 2 site URLs you use it on. If you want to deactivate it for one site later and use it on another one, you can just drop us a message and we’ll switch it for you.

To install BackWPup Pro you can upload the ZIP file via wp-admin/plugins.php and it will override the free version you have installed. Settings and backup jobs remain active.

Does that answer you questions?

Regards,
Caspar

… This is one of the rare instances I wish I’d be able to delete my own posts in this forum … ??