freesoftwarewiz

I said icons – which IS an image – AND images. You just did not read the entire message.

Which raises the second point – there is nothing to link TO – the breaks are visible in the admin panel.

I DID create a support ticket using YOUR support link and INCLUDED login information so that your tech could actually logon as admin and see the problem.

I did that a WEEK ago, and no one has been on the site OR responded to that support request.

Joe C.

Wrong.

We are not using FontAwesome of any special font css, and neither are any of our plugins. (not that changing the location of the font CSS should have ANYTHING to do with the appearance/non-appearance of IMAGES !!)

If I de-activate JUST your cache plugin, the problem vanishes.

If I exclude THE ENTIRE PLUGINS directory from CDN, the problem is still there – and doing that is counter productive as well.

I also reported this problem on your site, without any reply.

Joe C.

Unless you are telling me you have removed the nag screens/notices and the relentless “buy the upgrade buy the upgrade buy the upgrade” and improved support in this version, no thanks.

While the plugin has good features, in our survey report to our readers and clients, it ranks VERY low because of the incredibly irritating, distracting and obtrusive nagging. Poking and prodding users incessantly has never been a good business model.

Joe C.

It IS a real problem – and you prove MY point about antogonistic, defensive responses instead of being helpful.

And the DB was one of TWO problems in this thread, as I pointed out in the previous entries.

And for those who are following this thread: no software is perfect. So regardless the plugin, when the “support” is antagonistic, defensive, argumentative, maintains there “are no issues”, etc. you might want to consider a different plugin. We are evaluating 23 for our list, so I can make some recommendations (all but 3 are free).

Joe C.

And I doubt your databases are any larger than those we dealt with when I was at NASA – index fragmentation and and DOES have an impact without external intervention (defragmenting).

And I did not suggest a problem with having a separation between WordPress DB and simplemembership. I simply maintain that the same user having different user IDs in two locations can cause confusion and could be avoided.

So far, as far as “support” is concerned, we have you being antagonistic and “happily disregard” issues, and on your site, the admin suggesting that the solution to the paypal redirection problem for paid users, is to reword the email(!) that they are sent before they complete the registration form. That is not helpful, and frankly, neither are the attitudes.

I give our programmers 3 rules: be courteous, be helpful, and fix the problem without excuses.

But that is us.

[ Signature moderated ]

I don’t need a lecture on Database lad – I have been a software engineer for 35 years. It is a “real world” FACT that a thousand “deleted” but not actually physically deleted records WILL cause issues, relational or not.

If you choose to ignore a potential issue, that is your decision.

And when you have a thousand members, it IS confusing when the wordpress subscribers ID are different from the membership Ids. It IS a wordpress site, after all.

And yes, I did re-report the issues on the other forum.

Joe C.

I thought this WAS the support forum! I have to report the same thing in two locations?

i tried direct email on the plugin home site on 2 other issues over 10 days ago. never got a response.

Joe C.

1) ?not re-using the User ID is fine AS LONG as the the record is truly deleted, and not just FLAGGED as deleted. That would give you a huge, slow DB.

BUT Be aware: you have a different issue – because WordPress itself DOES re-use the ID’s. So if I delete user ID from simplemembership, user 2 stays user 2 – but in wordpress’s list of users, the person who ss user 2 in in simple, wordpress makes them user 1 – it re-uses the number. That can cause confusion.

2) to reply to your question:
“…So you are saying this is happening with a Paid account you create in your website?”

?EXACTLY. We, have NOT tested the free signup, but the PAID membership is NOT going to the login page – it comes back to the registration form, screws up the header, and displays error messages. (even though there was NO error – the user was added just fine)

That will cause countless issues and emails from users.

Joe C.
Chief Engineer
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