fraudlabspro

Hi, you mean WPOS or HPOS update?

We have updated our plugin to support the WooCommerce HPOS in version 2.18.3. Kindly update our plugin to the latest version.

Some payment gateway may act differently. Can you list out the payment gateway name with your transaction IDs?

Please send these details to support [at] fraudlabspro [dot] com.

Hi,

Can you send an email to our support team, [email protected] to ease the investigation about the “multiple order credit card payment” that you mentioned?

Kindly provide us your API Key and the multiple order FraudLabs Pro Transaction IDs in the email.

Thank you.

Hi,

Yes, it will screen the order on each credit card attempt on the same order if you enable the “Advanced Velocity Screening” option.

You may configure a Transaction Validation rule at our Rule page, https://www.fraudlabspro.com/merchant/rule for your case.

Hi,

You can configure a velocity rule to check on it. For example, the “Total Transaction By Email Within The Last 24 Hours Greater than [Custom Value]” rule.

Thank you.

Good to hear that. Hope you can leave us a good review on the plugin page.

Hi Larry,
You may need to press enter button after entering a region name in the list. And, you may enter multiple of the region names.

You can configure the Validation Rule at https://www.fraudlabspro.com/merchant/rule with the “Payment Mode Not Equal to List Below” rule, set “Credit Card” as the value and set the action to “Approve”.

Hi Jose,

Thank you for the input. We have added debug log path configuration in the settings page that allow the merchant to set the path.

Sorry for the late reply, we missed this issue notification. You may review the GDPR information during the sign up process.

As our support team has responded to your emails that we believe you have set the “Approve Status” to change the order status to “completed” when using “Before submit order to payment gateway” option. When that happened, the WooCommerce will not process the payment but will assume the order fulfillment completed successfully. To remedy the issue, you should change the “Approve Status” status to “processing” so that the flow will continue the payment process route if the order passed the fraud validation. This was the configuration issues. Can you please try again with the recommended settings? Please email us if it didn’t work the way you expected.

Hi @seemarani

We are sorry that you are not allowed to do so.

Hi,

Please contact us directly at support[at]fraudlabspro.com with the transaction ID for these orders. We will review it and add this into rule list.

Make sure the PayPal rule is APPROVE and it’s first of the rules set.