Frank Remmy

Hello #@artemissociety,

Thanks for getting in touch. I’ll be glad to assist you.

A few things:

• Is the order on Stripe successful?
• Could you check the order detail to see if it failed first and then succeeded later?
• Also share a screenshot of the order that matched the Stripe ID both on Stripe and Event Tickets.

I am excited to hear back from you.

Hello @richward1,

Thanks for getting in touch.

It looks like your events are set to use your sitewide timezone. If that’s the case, you’ll need to change it from your site’s timezone setting at Settings > General > Timezone.

It’s also worth mentioning that the newly set timezone will only take effect for newly created events. Existing events with the only timezone will need to be manually changed individually.

Reference

https://theeventscalendar.com/knowledgebase/working-with-time-zones/

I hope that helps.

Hello @cwillans,

You’re right. That’s for Reply-To. Use this one:

<?php
/**
  * BCC custom email on all Event Tickets' RSVP ticket emails within the new "Tickets Emails" feature
  */
add_filter( 'tec_tickets_emails_dispatcher_headers', 'my_add_bcc_email_headers' );
function my_add_bcc_email_headers( $headers ) {
	// define who gets bcc'd
	$bcc = "Custom Name <[email protected]>, My Other Name <[email protected]>";
	$headers[] = sprintf( 'Bcc: %s', $bcc );
  
	return $headers;
}

I hope that helps.

Hello @hiphopucit,

Thanks for getting in touch with us.

An open topic automatically closes whenever there’s no reply for sometime.

Regarding the issue:

• I wasn’t able to test since there’s no ticketed event in your calendar. Could you put one so I can check?
• Issues like this are usually caching-related. Did you happen to have excluded all the CSS and JS files of our plugins? If yes, do you have another layer of caching, say a plugin, CDN or on the server level?
• Try excluding the checkout page from getting cached as well – /tickets-checkout/

I hope that helps.

Hello @phearhead,

Thanks for getting in touch with us.

Since you have an active license and for us to help you better, please open a Support Ticket on our Help Desk. Also, for us to follow WordPress Forum Guidelines regarding premium users.  

One of my colleagues will be with you shortly. We look forward to helping you out with this one. 

Hang in there.

Hello @cwillans,

Thanks for getting in touch with us.

You can CC your admin email with this code snippet:

function customtribe_et_rsvp_replyto_email( $headers ) { 
	$reply_to = '[email protected]'; // Change accordingly
	
	$headers['Reply-To'] = $reply_to;
	
	return $headers;
} 

add_filter( 'tec_tickets_emails_dispatcher_headers', 'customtribe_et_rsvp_replyto_email', 15 ,1 );

Replace [email protected] with yours.

Reference

https://theeventscalendar.com/knowledgebase/best-practices-for-implementing-custom-code-snippets/

I hope that helps.

Hello @artiemart,

Thanks for getting in touch with us.

The issue was fixed in the past. Try these workarounds:

1. Turning off the month view cache at Events > Settings > General > Viewing and see.
2. Use a custom function to prioritize Polylang’s rules. Add this to your functions.php

add_action('init', function() {
    flush_rewrite_rules();
});

3. Try this one:

remove_filter( 'generate_rewrite_rules', [ 'Tribe__Events__Rewrite', 'filter_generate' ] );
remove_action( 'wp_loaded', [ 'Tribe__Events__Rewrite', 'maybe_delayed_flush_rewrite_rules' ] );

As always, please test this first on your staging site before applying to your live site.

I hope that helps. I am excited to hear back from you.

Hello @jrthor2,

Tristan is currently out of office but I’ll be glad to chime.

The reason is that it’s also cached on the sever level. Contact SiteGround support to exclude our CSS and JS files from getting cached there as well. That should do the trick.

I hope that helps.

Hello @imoullet,

I’ve checked and it looks like your calendar page is empty – https://share.zight.com/2Nu856LR.

Multisite Networks can be complicated because there are many inheritances, so there may have been some mix-up somewhere. The good thing is that redoing the migration would be quick since there are no events (or so it seems).

That being said, would you mind redoing the migration and let me know?

Excited to hear back from you.

Hello @imoullet,

Thanks for your reply.

According to your system information, there was an error during migration

Custom Tables Health Check

Missing?Event?Table Data | Missing?Occurrences?Table Data |?Event?Table Missing |?Occurrences?Table Missing

Here’s what you need to do:

• Follow this instructions to reverse the migration – https://theeventscalendar.com/knowledgebase/migrating/#reversing-migration.
• Deactivate all other plugins except ours, switch to 2020 WP default theme and redo the migration – https://theeventscalendar.com/knowledgebase/migrating/#tips.
• The whole article will also guide you thoroughly.
• The custom tables should show if everything goes well.

I hope that helps.

Hello @mrmatteastwood.

We have some great news! The issue with inaccurate title tags on event pages has been fixed in the latest release of our plugins.

Please update all our plugins to their latest versions to apply the fix to your site.

As always, we recommend testing updates on a staging site first and ensuring you have a recent backup, but everything should go smoothly – https://theeventscalendar.com/knowledgebase/k/creating-and-using-a-wordpress-staging-site/.

Best regards,
Frank

Hello @nigelowen,

We have some great news! The issue with inaccurate title tags on event pages has been fixed in the latest release of our plugins.

Please update all our plugins to their latest versions to apply the fix to your site.

As always, we recommend testing updates on a staging site first and ensuring you have a recent backup, but everything should go smoothly – https://theeventscalendar.com/knowledgebase/k/creating-and-using-a-wordpress-staging-site/.

Best regards,
Frank

Hello @rayoflightthemes.

We have some great news! The issue with The Event Calendar no longer appearing with Elementor Theme Builder has been fixed in the latest release of our plugins.

Please update all our plugins to their latest versions to apply the fix to your site.

As always, we recommend testing updates on a staging site first and ensuring you have a recent backup, but everything should go smoothly – https://theeventscalendar.com/knowledgebase/k/creating-and-using-a-wordpress-staging-site/.

Best regards,

Frank

Hello @mustanoja,

Thanks for your reply.

I tested with Swedish language on my side and it’s working fine

I suspect there’s a conflict that’s causing the issue here. It would be good to test for conflicts. Could you follow the following steps?

1. Deactivate all other plugins except for The Events Calendar Plugins.
2. Switching to the Default theme.

Please read the Testing for Conflicts article before doing anything. 

To be safe, we’d recommend conducting tests and updates on a Staging Server. Also, please keep a working backup of your website.

Hello @megunticook,

We’re not allowed to share passwords as it’s against the WordPress Forum Guidelines. Please remove it and only share the public link to the site. You can also share that of the staging if you have any.

Thank you.