francoify

Hi @stormman
Thank you for your message.
Yes the plugin is helping to calculate the shipping cost.
We are also working to add the icon back and allow our merchants to have access to their store through Woocommerce.
What other features would you like to use?
Thanks
Fran?ois

Hi,
Thank you for your feedback.
The icon has been removed in the plugin to be compliant with WordPress policies. We are working to find a solution and releasing it soon.

In the meantime, the plugin does help to calculate the shipping cost, but if you are encountering any issues while connecting your store, publishing a product or processing an order feel free to reach out to me or to open a ticket with our Merchant Support.

Thanks
Fran?ois

@trond79 glad to hear it works as expected, please let me know if something else arises

Hi @edg4rd07 and @trond79
We have released a new version of our plugin today and it should fix this issue.
If after the upgrade the issue is still occurring, please update this thread or send me an email at francois/printify/com
Thanks
Fran?ois

Hi @infinitedezigns
We have just updated the plugin and I would like to know which issues you are facing?
The plugin works with the latest WordPress version.
Can you share your feedback here or by email at francois/printify/com ?
Thanks

Hi @rask75 ,
Thanks for your message.
Can you share more details regarding the product or can you send us an email to merchantsupport/printify/com?
Thank you

Hi @infinitedezigns ,
Thanks for your feedback.
I understand that the plugin isn’t working as expected for you, and I will try to provide more details.
1/ We removed the link in the menu to Printify when we updated to 2.0. The plugin is here to help to calculate the shipping, please check if it works as expected.
The 2.1 and 2.2 were released to fix some compatibilities with other shipping plugins, it wasn’t related to the Printify link in the menu.
2/ You can check your connection in your Printify store, if there is an issue with your store connection and you are not able to publish products or get orders, feel free to reach out to me (francois/printify/com) or to our merchant support through your Printify admin.

Please let me know here or directly via my email address how we can help to fix your store connection and we will investigate further to solve this issue as soon as possible.
Thank you

Hi @orangefury
Thanks for your response.
Everything is working for you?
Feel free to reach out to me if an issue arises.
Thanks

Hi @orangefury,
We released today a 2.2 version with some bug fixes so please feel free to upgrade to the 2.2
Regarding the menu item in WordPress Admin. In version 2 there is no link in the menu anymore.
The plugin is working and if you are trying to use it (Add products to your cart) does it calculate the shipping costs correctly?

Please let me know if there is any issues with version 2.2 as well.

Hi,
Thanks for your email and the comment here.
The issue has been fixed in the 2.2 version.
Please let me know if it works for you after upgrading tot he 2.2 version.
Thanks

Hi guys,
Yes we fixed this issue in version 2.2 and released it today.
Please let us know if you are experiencing any other issues.
Thanks

Hi @infinitedezigns ,
We released a fix in the 2.1 version available since Tuesday.
Can you try to upgrade your plugin to this version and it should be fixed.
If the issue is still occurring feel free to add a post here and I will investigate.
Thank you

Thank you for your response.
There is maybe an issue with the product SKU.
Can you send me an email to francois/at/printify/com more information to investigate:
+ your email address linked to your Printify account
+ the products impacted by this issue

I will investigate and get back to you as soon as possible.
Thank you

Hi @gotsnow ,
Thanks for your message.
I would like to have more details regarding your plugin setup to be sure we can investigate this issue.
1. Where exactly this error occurs?
2. Can you disable Printify shipping method and check if the error still occurs?
3. Are you using any other Shipping rates calculators?

Thank you for your help.
Fran?ois

Hi,
Yes we have identified this issue and we are working on it.
It will be resolved in the new version.
The 2.1 version will be released in the following days.

Thanks for your feedback

• This reply was modified 4 years, 8 months ago by francoify.