Joseph LoPreste

Hello, Thank you for giving our plugin a try and I’m sorry that you are having a hard time using it. We have made this plugin so only the admin can make those changes. So, as of now there is no way to circumvent that. If you would like. we are able to customize this plugin to tailor your needs specifically. Thank you!

Hello, I have looked into the issue you are having And I think the error is not caused by our plugin because it doesn’t have any reference to our plugin code in it.

I think it is caused by some other plugin installed and the site is trying to load some cross-domain content on the site.

Since the site is already having this js error it is blocking our plugin from working.

Please let me know if this has helped you.

Thank you

Thank you for your kind words. We really appreciate it!

Hello, I am sorry to hear you are having an issue. Will you provide me with the following answers so I can help figure out what the problem is.

1. What theme and version are you suing
2. What version of WordPress are you using
3. What version of php are you using

Hi Mike,

I am checking to see if our reply fixed your issue. If you are still having a problem please let us know so we are able to help.

Thank you for your continued support!

Hello,

I am following up to see if you are still having an issue with our plugin or if our recent updates fixed the issue you where having. Thank you for your support!

Hello, I am just checking to see if you have an update on the problems you were having with the plugin or if the problem was resolved with recent updates. Thanks

Hi,

Thank you so much for your help!

We have not encountered this issue yet but I will look into it immediately.

I can not express how grateful that I am to have a problem brought to our attention with a potential solution.

I will keep you informed about this bug and when we update it, you will be the first to know.

Thank you again for your kind words and your support!

Hi Robert,

Also, you might want to check what the background color of the image is. This is important so if there is a problem loading the images your site might show the white text on top of the white background.

In this kind of situation, I try to use the best practice of always setting a background color opposite the text, just in case.

I think this is what the accessibility tester is red flagging.

I hope this helps!

Hi smores04,

I have looked into the issue you’re having and unfortunately our plugin does not work with Avada theme at this time.

We are continually adding compatibility with more and more themes as we go and Avada is on our list.

But I do not have any kind of time table for you.

If anybody out there wants to help make this plugin work with more themes we are more than happy to accept the help.

I will let you know as soon as we release a version that is compatible with Avada themes.

If you need any help with your accessibility please don’t hesitate to contact us directly.

Thank you

Hello, I am going to assume that our last major update fixed the issue you where having.

If not, please feel free to open a new ticket.

Thank you

Hi, ajlauron,

I have answered your question on the other ticket.

Thank you

Hello,

We appreciate you giving our plugin a try.

I will try and answer your questions.

“1. Do you have an app for iOS?” – Not currently, but we will be releasing an iOS version in our next major update in a few months.

“2. I’m tracking 2 phones. Is there a shortcode to show only phone 1?” – No, there is no shortcode for that. What I would suggest you do is only chose 1 person at a time.

So, on the map page click “Select Route” under the map and a drop-down menu will appear. Inside that dropdown menu, you can choose a single user. This way the map will only show you 1 person at a time

“3. Why is OpenStreetMap not working?” – I am not sure why it is not working. But that is why we included 2 different maps that you can use to display your locations.

I would try to use google maps and if that does not work, open a new support ticket and make sure to include the version of WordPress, PHP and any page builders you are using.

This will help us narrow down the problem.

If you need any custom GPS work for you or your company, please don’t hesitate to contact us.

Thank you for using our plugin.

I hope I was able to answer your questions.

Hi, ghutchet,

Thanks for giving our plugin a try. I’m sorry to hear about the trouble you are having.

I have a question for you that will help me narrow down the issue. Then I will try and figure out what the problem is for you.

1. When you say “the main screen grayed out” do you mean the home-page of your site or do you mean the main page of our plugin? (I think you mean our plugin but I want to make sure)

And thank you for providing the version of your WordPress and PHP, that really helps.

Hi Christian,

I understand your concern about using up to much space from recording all of the location data from your drivers.

There are a few parts to this that I would like to address.

1. The data collected amounts to about 1 sentence of text. So it is so small that you probably will not have any issues taking up to much data storage space. Here is a copy of the data that the app sends to the plugin every time the app “pings”. –
[date_time] => 1556190464
[lat] => 27.798729850936493
[lng] => -82.71506935365751
[lrc] => raa52787b12f
[time] => 2019-04-25 07:06:48

This is it, just about 1 sentence. and you could have 10,000 pages and not take up very much storage space, relatively speaking.

2. I would suggest telling your drivers to keep the app on the “5-minute” setting.

But, if for some reason that is taking up to much space for you still.

We can create a new time option for your drivers.

Instead of the current times available on our GPS app 20seconds, 1-minute and 5-minutes. we can add a 15-minute or a 30-minute even a 1-hour option to the app for your drivers.

In regards to you wanting to only to see the “current location” or the “last few hours” on the map.

Our GPS software does not have that functionality but we have added that option to other versions of our GPS software that we did for customers.

So if you would like that function or option, please let us know and we can talk about exactly what you would like.

I hope this answered your question.

Thanks