fordtough68

I just submitted a ticket for the random disconnects a couple of hours ago. I’ll reply to that ticket with a link to this thread. Thanks.

So we have tried both 6.5.0 and 6.5.1 and it still does not work. Status report is below, but we currently have 6.4.3 installed. We are a running business so I can only do testing with this in the late evening. To reiterate, if we update the plugin we can no longer connect to the Point of sale for Woocommerce plugin. We have random disconnects throughout the day that requires us to restart the terminal and the POS window to get the reader to work again. Happens several times per day at random times.

### WordPress Environment ###

WordPress address (URL): https://blacktiecookies.com
Site address (URL): https://blacktiecookies.com
WC Version: 6.8.0
REST API Version: ? 6.8.0
WC Blocks Version: ? 8.0.0
Action Scheduler Version: ? 3.4.0
Log Directory Writable: ?
WP Version: 6.0.1
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: ?

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.30
PHP Post Max Size: 256 MB
PHP Time Limit: 120
PHP Max Input Vars: 3000
cURL Version: 7.66.0
OpenSSL/1.1.1q-fips

SUHOSIN Installed: –
MySQL Version: 5.7.38-41-log
Max Upload Size: 256 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.8.0
WC Database Prefix: avl_
Total Database Size: 533.20MB
Database Data Size: 480.79MB
Database Index Size: 52.41MB
avl_woocommerce_sessions: Data: 1.02MB + Index: 0.02MB + Engine InnoDB
avl_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
avl_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
avl_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
avl_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
avl_woocommerce_order_itemmeta: Data: 0.30MB + Index: 0.14MB + Engine InnoDB
avl_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
avl_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
avl_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
avl_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
avl_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
avl_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
avl_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
avl_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
avl_actionscheduler_actions: Data: 3.02MB + Index: 3.30MB + Engine InnoDB
avl_actionscheduler_claims: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
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avl_actionscheduler_logs: Data: 3.02MB + Index: 3.03MB + Engine InnoDB
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avl_e_notes: Data: 0.02MB + Index: 0.17MB + Engine InnoDB
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avl_e_submissions_values: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
avl_gla_budget_recommendations: Data: 0.22MB + Index: 0.14MB + Engine InnoDB
avl_gla_merchant_issues: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
avl_gla_shipping_rates: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
avl_gla_shipping_times: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
avl_glsr_assigned_posts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
avl_glsr_assigned_terms: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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avl_glsr_ratings: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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avl_grp_google_stats: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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avl_mailpoet_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
avl_mailpoet_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
avl_mailpoet_mapping_to_external_entities: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
avl_mailpoet_newsletters: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
avl_mailpoet_newsletter_links: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
avl_mailpoet_newsletter_option: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
avl_mailpoet_newsletter_option_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
avl_mailpoet_newsletter_posts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
avl_mailpoet_newsletter_segment: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
avl_mailpoet_newsletter_templates: Data: 2.52MB + Index: 0.00MB + Engine InnoDB
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avl_mailpoet_scheduled_task_subscribers: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
avl_mailpoet_segments: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
avl_mailpoet_sending_queues: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
avl_mailpoet_settings: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
avl_mailpoet_statistics_bounces: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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avl_mailpoet_statistics_newsletters: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
avl_mailpoet_statistics_opens: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
avl_mailpoet_statistics_unsubscribes: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
avl_mailpoet_statistics_woocommerce_purchases: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
avl_mailpoet_stats_notifications: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
avl_mailpoet_subscribers: Data: 0.27MB + Index: 0.55MB + Engine InnoDB
avl_mailpoet_subscriber_custom_field: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
avl_mailpoet_subscriber_ips: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
avl_mailpoet_subscriber_segment: Data: 0.17MB + Index: 0.14MB + Engine InnoDB
avl_mailpoet_subscriber_tag: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
avl_mailpoet_tags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
avl_mailpoet_user_agents: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
avl_mailpoet_user_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
avl_newsletter: Data: 0.33MB + Index: 0.13MB + Engine InnoDB
avl_newsletter_emails: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
avl_newsletter_sent: Data: 0.08MB + Index: 0.09MB + Engine InnoDB
avl_newsletter_stats: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
avl_newsletter_user_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
avl_nextend2_image_storage: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
avl_nextend2_section_storage: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
avl_nextend2_smartslider3_generators: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
avl_nextend2_smartslider3_sliders: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
avl_nextend2_smartslider3_sliders_xref: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
avl_nextend2_smartslider3_slides: Data: 0.05MB + Index: 0.11MB + Engine InnoDB
avl_options: Data: 429.38MB + Index: 14.09MB + Engine InnoDB
avl_pimwick_gift_card: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
avl_pimwick_gift_card_activity: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
avl_postmeta: Data: 20.20MB + Index: 15.36MB + Engine InnoDB
avl_posts: Data: 8.30MB + Index: 1.27MB + Engine InnoDB
avl_pos_warehouse: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
avl_s2w_error_product_images: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
avl_snippets: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
avl_stock_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
avl_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
avl_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
avl_term_relationships: Data: 0.17MB + Index: 0.09MB + Engine InnoDB
avl_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
avl_usermeta: Data: 8.52MB + Index: 10.03MB + Engine InnoDB
avl_users: Data: 0.50MB + Index: 0.44MB + Engine InnoDB
avl_wcpdf_invoice_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
avl_wc_admin_notes: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
avl_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
avl_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
avl_wc_customer_lookup: Data: 0.09MB + Index: 0.06MB + Engine InnoDB
avl_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
avl_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
avl_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
avl_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
avl_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
avl_wc_point_of_sale_sale_reports: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
avl_wc_pos_grid_tiles: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
avl_wc_product_attributes_lookup: Data: 0.06MB + Index: 0.05MB + Engine InnoDB
avl_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
avl_wc_product_meta_lookup: Data: 0.14MB + Index: 0.16MB + Engine InnoDB
avl_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
avl_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
avl_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
avl_wc_webhooks: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
avl_woobe_history: Data: 0.17MB + Index: 0.30MB + Engine InnoDB
avl_woobe_history_bulk: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
avl_woocommerce_amazon_buyer_index: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
avl_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
avl_wpmailsmtp_debug_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
avl_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
avl_zp_locations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

attachment: 622
custom_css: 1
elementor_library: 3
gift_card: 1
grw_feed: 1
jb_store_css: 7
jp_img_sitemap: 1
jp_sitemap: 1
jp_sitemap_master: 1
mailpoet_page: 1
nav_menu_item: 20
o-discount: 1
o-list: 1
page: 14
popup: 1
popup_theme: 8
pos_grid: 1
pos_outlet: 1
pos_receipt: 1
pos_register: 1
pos_session: 23
pos_temp_order: 2
product: 232
product_variation: 517
shop_coupon: 1
shop_order: 162
shop_order_refund: 1
wcpa_pt_forms: 5
woolentor-template: 1
wp_global_styles: 1
wpcf7_contact_form: 3
wpforms: 2

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (40) ###

Social Login WordPress Plugin – AccessPress Social Login Lite: by AccessPress Themes – 3.4.8
Blocksy Companion: by CreativeThemes – 1.8.45
Bulk remove posts from category: by MasterNs – 3.3
Business Hours Indicator: by Maarten Belmans – 2.3.8
Code Snippets: by Code Snippets Pro – 3.2.0
Contact Form 7: by Takayuki Miyoshi – 5.6.2
Elementor Pro: by Elementor.com – 3.7.3
Elementor: by Elementor.com – 3.7.0
Google Listings and Ads: by WooCommerce – 2.0.3
Jetpack Boost: by Automattic – Website Speed and Performance team – 1.5.1
Jetpack: by Automattic – 11.2
N360 | Splash Screen: by bistromatic – 1.0.5
Newsletter – Addons Manager: by The Newsletter Team – 1.1.8
Newsletter – WP Users Integration: by The Newsletter Team – 1.2.9
Newsletter: by Stefano Lissa & The Newsletter Team – 7.5.1
PW WooCommerce Gift Cards Pro: by Pimwick
LLC – 1.407

SiteGround Optimizer: by SiteGround – 7.2.1
Star CloudPRNT for WooCommerce: by lawrenceowen
athompson1
gcubero
fmahmood – 2.0.3

Terminal for Stripe and WooCommerce: by Arcane Strategies – 2.2.2
UpdraftPlus – Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.22.14

WooCommerce UPS Shipping Plugin with Print Label: by PluginHive – 4.5.3
User Role Editor: by Vladimir Garagulya – 4.63
Google Analytics and Google Tag Manager by WEBKINDER: by WEBKINDER – 1.9.8
Google Analytics and Google Tag Manager by WEBKINDER: by WEBKINDER – 1.9.8
Conditional Discounts for WooCommerce by ORION: by ORION – 2.28.1
Woocommerce Custom Product Addons: by Acowebs – 4.1.8
WooCommerce Manual Payment: by bfl – 2.6.11
BEAR – Bulk Editor and Products Manager Professional for WooCommerce: by realmag777 – 2.1.1
WooCommerce Amazon Pay: by WooCommerce – 2.2.2
WooCommerce Stripe Gateway: by WooCommerce – 6.4.3
Multiple Shipping Addresses for WooCommerce (Address Book) – PRO: by ThemeHigh – 2.0.1
WooCommerce PayPal Payments: by WooCommerce – 1.9.2
WooCommerce PDF Invoices & Packing Slips: by WP Overnight – 3.0.1
Point of Sale for WooCommerce: by Actuality Extensions – 5.5.4
WooCommerce Shipping & Tax: by WooCommerce – 1.26.3
WooCommerce: by Automattic – 6.8.0
WordPress Importer: by wordpressdotorg – 0.7
SiteGround Central: by SiteGround – 2.0.8
WP Change Email Sender: by Aminur Islam – 1.0
WPForms Lite: by WPForms – 1.7.5.5

### Inactive Plugins (1) ###

WooCommerce Point of Sale CloudPRNT: by Actuality Extensions – 1.0

### Dropin Plugins (1) ###

object-cache.php: Memcached

### Settings ###

API Enabled: ?
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
pw-gift-card (pw-gift-card)
simple (simple)
subscription (subscription)
variable (variable)
variable subscription (variable-subscription)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?
Enforce Approved Product Download Directories: –

### WC Pages ###

Shop base: #17 – /shop/
Cart: #18 – /cart/
Checkout: #19 – /checkout/
My account: #20 – /my-account/
Terms and conditions: #13391 – /terms-and-conditions/

### Theme ###

Name: Blocksy Child
Version: (update to version 0 is available)
Author URL:
Child Theme: ?
Parent Theme Name: Blocksy
Parent Theme Version: 1.8.45
Parent Theme Author URL: https://creativethemes.com
WooCommerce Support: ?

### Templates ###

Overrides: blocksy/woocommerce/cart/cart.php
blocksy/woocommerce/cart/mini-cart.php
blocksy/woocommerce/content-widget-product.php
blocksy/woocommerce/content-widget-reviews.php
blocksy/woocommerce/myaccount/my-account.php
blocksy/woocommerce/product-searchform.php
blocksy/woocommerce/single-product/tabs/tabs.php

### Pimwick Plugins ###

PW WooCommerce Gift Cards Pro: License key: PW-627acb4684531
Result: success
Cached: 2022-08-11

### WooCommerce PayPal Payments ###

Onboarded: ?
Shop country code: US
WooCommerce currency supported: ?
PayPal card processing available in country: ?
Pay Later messaging available in country: ?
Webhook status: –
Vault enabled: –
Logging enabled: ?
Reference Transactions: –
Used PayPal Checkout plugin: –

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
experimental-product-tour
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
wc-pay-promotion
wc-pay-welcome-page
wc-pay-subscriptions-page

Disabled Features: minified-js
settings

Daily Cron: ? Next scheduled: 2022-08-11 20:40:14 -04:00
Options: ?
Notes: 23
Onboarding: completed

### Action Scheduler ###

Canceled: 1
Oldest: 2022-08-03 14:59:50 -0400
Newest: 2022-08-03 14:59:50 -0400

Complete: 7,897
Oldest: 2022-07-11 17:05:53 -0400
Newest: 2022-08-11 13:54:48 -0400

Failed: 766
Oldest: 2022-03-15 15:46:52 -0400
Newest: 2022-06-16 10:58:29 -0400

Pending: 8
Oldest: 2022-08-11 18:49:58 -0400
Newest: 2022-08-14 03:46:53 -0400

### Status report information ###

Generated at: 2022-08-11 14:39:55 -04:00
`

Thank you. I’ll look into this.

Ok, so I’ve managed to narrow down what I believe would help. The “order complete” Email that is automatically sent when the order status changes would be fine, but at the top in bold it says “invoice”. How would I go about changing that word to “receipt”? I think this would be a suitable solution.

yes, that’s the one I’m referring to.

I’m using the Wise POS E card reader. I can’t get any error logs and the system status wouldn’t be helpful because I had to put it back to the old version to keep the business running. I found another post with the same issues and someone said they are aware of the problem and to keep an eye out for an update to fix it. I’ll try again with the next update.

Yes. We haven’t switched the domain over yet, but it’ll be going to blacktiecookies.com in the next week or so once we finish testing and training. I just looked in the stripe account and I’m seeing our online and in-store orders both as processed under the same account. What’s weird is that I went in a bit ago and made sure the”enable stripe terminal” was checked and for some reason it wasn’t, but I know for a fact it was. I checked it and verified that the pos still showed the terminal and it did. As we speak now I’m looking at the settings and the box is unchecked again. Is it possible that something else is overriding it and turning it off? I’d love to have you take a peek under the hood to make sure something isn’t jacked up. I can confirm that all payments are working and have no errors with anything and payouts are coming through just like we want it to.

• This reply was modified 2 years, 4 months ago by fordtough68. Reason: Spelling

Now I’m even more confused. I’m looking in your plugin and it shows my credit card terminal attached to it and we have been taking payments with it for about a week now, so we are definitely using your plugin.

Thanks for the input. I’m a bit confused about why you said that I’m not using your plugin, as I’m hoping that’s not showing a different issue because I am 100% using it as we speak. I have terminal for stripe and woocommerce and it says it’s by arcane strategies. I also have woocommerce stripe gateway, but that has to be installed as a prerequisite for setting up the terminal using your plugin. I’m using point of sale for woocommerce and stripe wiseposE.

Edit:
I see now…, what I should have said was that I am using woocommerce stripe gateway, but I had to install yours as a prerequisite for installing it it didn’t occur to me that both weren’t by the same devopers. Thansk again for your feedback and help.

• This reply was modified 2 years, 4 months ago by fordtough68.

I believe I may have found a good workaround, but I’d still like to know what stripe means that I can “make a screen for the terminal”. I can’t find any documentation regarding this process anywhere. For now I’m just going to go to the website and place the order for manual phone in orders.