footyblogger

That does sound odd. Other payments have since come through on a single line, so i’ll put it down to something crazy being done by the user.

I’ve checked the box for disable PayPal IPN but payments are still not getting marked as complete and therefore emails with download links are not being sent. i’m having to manually set them to complete in the payments history in order to send download links out. Not sure what else to try…

Two of them have come out like this, the others have just been one line in the payments history – maybe they are using their browser back button or something during their purchase?

No sales or earnings are reported in the reports section though despite downloads being made, only the third graph for earnings per month has anything registered.

Also, is it worth turning on the “Alternate Paypal purchase verification’ and ‘Disable paypal IPN verification’ as all payments have come through as pending so far and i’ve had to manually set them to ‘complete’ in order to send the download links to the customer?

Hi Pippin,

Both those options are enabled in my gmail already, yet i still get the error message saying “could not connect to SMTP host” which is strange. Just a thought, but would it be better to have the purchase email sent as ‘plain text only’ to avoid possible ISP spam filters?

Also, a seperate question, when people purchase downloads, they appear in the payment history many times. This is just one person’s purchase, for which i received one payment (although they didn’t receive the email with the download link), but they are listed 5 times in the payment history report:

3360 [email protected]
Edit | Delete
View Order Details
Purchased File

* xxxxxxxxxxxxxxxxx – ￡2.50

Discount used: earlybird

Total: ￡2.50
Buyer’s Personal Details:

* Name: xxxxx xxxxx
* Email: [email protected]

Payment Method:
PayPal
Purchase Key
xxxxxxxxxxxxxxxxxxxxxxxxx

Close
￡2.50 July 26, 2012 Pending

3359 [email protected]
Edit | Resend Purchase Receipt | Delete
View Order Details
Purchased File

Discount used: earlybird

Total: ￡0
Buyer’s Personal Details:

* Name: xxxxx xxxxx
* Email: [email protected]

Payment Method:
PayPal
Purchase Key
xxxxxxxxxxxxxxxxxxxxxxxxx

Close
￡0 July 26, 2012 Complete

3358 [email protected]
Edit | Delete
View Order Details
Purchased File

* xxxxxxxxxx – ￡2.50

Discount used: earlybird

Total: ￡2.50
Buyer’s Personal Details:

* Name: xxxxx xxxxx
* Email: [email protected]

Payment Method:
PayPal
Purchase Key
xxxxxxxxxxxxxxxxxxxxxxxxxxx

Close
￡2.50 July 26, 2012 Pending

3357 [email protected]
Edit | Resend Purchase Receipt | Delete
View Order Details
Purchased File

Discount used: earlybird

Total: ￡0
Buyer’s Personal Details:

* Name: xxxxxx xxxxx
* Email: [email protected]

Payment Method:
PayPal
Purchase Key
xxxxxxxxxxxxxxxxxxxxxxxx

Close
￡0 July 26, 2012 Complete

3356 [email protected]
Edit | Resend Purchase Receipt | Delete
View Order Details
Purchased File

* xxxxxxxxxxxxx – ￡2.50

Discount used: earlybird

Total: ￡2.50
Buyer’s Personal Details:

* Name: xxxxxx xxxxx
* Email: [email protected]

Payment Method:
PayPal
Purchase Key
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Close
￡2.50 July 26, 2012 Pending

Only one payment was taken and it went through in paypal, so all is ok from the buyer’s perspective, but why are so many records created for their purchase?

Thanks Seemap, Yeah i found those details in my cpanel, but when i entered them i still got the message “could not connect to SMTP host” when i tried a test email.

I also received this same message when i put my gmail details to test to see if it would at least work with those. Not really sure what else to try!

I do, but i’d rather not use it to send emails that are supposed to be from my website.

Hi,

I’m having the same issue, whereby customers are not receiving the purchase email with the download link in, nor am i getting an email to say a purchase has been made.

I’ve downloaded the configure SMTP Plugin like you say, but i have no idea how to set it up, can you please advise how to do this?

Thanks

Thanks for the quick response, appreciate you taking the time to look at this. The plugin is excellent and has some neat integration tools.

Hi Patrick, the firewall wasn’t recognising my current IP address and was therefore bouncing me to my homepage despite the plugin being inactive – as that is what it does when it thinks someone is trying to upload a malicious file. Once i reactivated it and put in the new IP address it has been fine.

Not sure if that helps if you don’t have that plugin installed, although i have read other users having trouble with the Smushit plugin now with image uploading, as that is not compatible with 3.2.2.
Once that has been deactivated they’ve been fine.

Thanks for the quick reply, it appears an inactive plugin (WordPress Firewall 2) was causing the problem.

Excellent English, wouldn’t have known if you hadn’t have said so. Solved the problem as well, so many thanks for your help.

Thanks for your help Tobias, very insightful and also of great help.

Thanks Tobias, so technically a table set to 100% should fill its width to the size of the screen?

Thanks, Where can i find this?

When i do a search in my root folder it says it is saved in the ‘public_html’ folder, but when i go there it is nowhere to be found.

Thanks, i’ve managed to get back in and reset my logins. I’ve removed some of the files and replaced oher infected ones with clean versions, but i can’t seem to find them all as the homepage https://hoopnholla.com is still trying to re-direct to the bogus URL. Are there any plugins for identifying malacious script? or would this re-direct to their phony visa page lie in a specific folder?

No, its just for one page, not all pages on my site. Will try it at the server level, thanks.