Fleetp

Cheers, done.
-Alan.

Thanks Brian, should I not delete these files as it suggests and just “ignore” instead?

I am expecting the same email notification tomorrow after it automatically does an overnight scan. So my main concern is what to do should it say the same again. After today my thought is to ignore it.

Not had an email from WF like this one in the past – at least not for more than 2 or 3 issues which are usually for updates so easily managed.

I will go through and review the info in your link as well, thanks.

Cheers, Alan.

Thanks Matt,

I’ve spoken again with the host and they said that they had changed some things several months ago that may have changed things for us.

They have fixed a parameter within the LiteSpeed that you made mention of above. I sent them the link to our conversation.

It is all fixed and has now completed the first scan in some time. So thank you for your very helpful insight. ??

This issue has been going on for about a year now, so am never really sure how secure we are.
Cheers,
Alan.

Hi Brian,

thanks, we have plenty of memory. Just did a test to update and confirm now:
Current memory usage: 27.75M
Setting max memory to 90M.
Starting memory benchmark. Seeing an error after this line is not unusual. Read the error carefully
to determine how much memory your host allows. We have requested 90 megabytes.
Completing test after benchmarking up to 80.25 megabytes.
–Test complete.–

Congratulations, your web host allows you to use at least 80.25 megabytes of memory for each PHP process hosting your WordPress site.

Yes we keep everything up to date, we make sure of this. One thing Wordfence does great for us is locking our would be hackers trying to log in, as for some reason we get hundreds a week, it is not like we sell anything on line.

The other thing we seem have problems with is that it never seems to finish a scan. For example, it is currently 1:55pm 19 October and logging into WordPress and checking the scan progress we see the likes of the below all the time. We have tried adjusting settings as per documentation etc but nothing we seem to do fixes it.

Oct 17 20:00:42]
Scanning your site for the HeartBleed vulnerability
Secure.
[Oct 17 20:00:45]
Fetching core, theme and plugin file signatures from Wordfence
Success.
[Oct 17 20:00:46]
Fetching list of known malware files from Wordfence
Success.
[Oct 17 20:00:48]
Comparing core WordPress files against originals in repository
[Oct 17 20:00:48]
Comparing open source themes against www.remarpro.com originals
[Oct 17 20:00:48]
Comparing plugins against www.remarpro.com originals
[Oct 17 20:00:48]
Scanning for known malware files

Thanks Marco but tried that….no go.

Will just have to leave it and find an alternative plugin and start a fresh and uninstall this tinymce one.

We have not added any new plugins or widgets since we started using this one almost 2 years ago.

It will be easier than risking stuffing up the site if I get it wrong.

Thanks Brian your help has been invaluable.

Ran it for a third time, each time it seemed to get stuck and wow, it has finally completed a scan!

[Jul 29 12:53:38] Total disk space: 393.7238GB — Free disk space: 40.8097GB
[Jul 29 12:53:38] The disk has 41789.15 MB space available
[Jul 29 12:53:39] ——————-
[Jul 29 12:53:39] Scan Complete. Scanned 5660 files, 13 plugins, 1 themes, 71 pages, 0 comments and 15692 records in 83 seconds.
[Jul 29 12:53:39] Wordfence used 12.71MB of memory for scan. Server peak memory usage was: 41.39MB

Houston I think we have success!!!

Thanks so much Brian.

I Just tried rerunning the scan again and I got further this time:
[Jul 29 12:34:35] Analyzed 4200 files containing 174.6 MB of data so far

So maybe the host has not allocated enough memory – I will disable live traffic and try again then call the host.

Yes I had originally tried correcting via the link you suggest but to no avail.

Appreciate all your help. ?? Will let you know what happens.

Cheers,
Alan.

Hi Brian,

Reinstalled/reactivated leaving everything at default setting, trying to run a scan but as been in the past still stuck on:

Scan Summary
[Jul 29 11:56:44] Scanning for known malware files
Scan Detailed Activity
[Jul 29 12:20:05] Analyzed 3700 files containing 153.62 MB of data so far

Doesn’t want to move past this as before, does this mean I need more enough system resources allocated by the host?

Cheers,
Alan.

Thanks Brian,

I will follow the removal link option to eliminate this first then run a scan and see what happens. ??

Will let you know.
Cheers,
Alan.

Thanks WFBrian,

I assume I will need to talk to my hosting company re resources, they would be familiar I guess and maybe assist.

I use a company – “Crucial” here in Australia and have found their hosting excellent to date. So by your question re shared hosting I’m guessing this is what you ask. I’m not tech. ??

Ages ago I did attempt to uninstall and reinstall but it kept all my settings so nothing changed. I guessing from the link you provided I need to check the box to remove the database totally.

This won’t effect anything else will it? This might prove to be a good idea to quickly eliminate one thing first then contact our host.

Alan.

Thanks, I had tried to do that.

Unfortunately I had a company do the initial setup for our site about 18 months ago and have no way of logging into the Theme Fusion support.

I don’t know the account code or anything else, email address details to try and recover password etc.

I was hoping that there might be someone out there that could help steer me in the right direction.