fitwd

@niklasinpsyde Thanks for the reply. I did have a PayPal payment (non-credit card) go through with no issues about 7 hours ago.

Following that, I had two credit card payments take place. They seem to have worked. However, for each order marked “processing” there appears a duplicate order (in woocommerce) marked “pending payment”. These entries have exactly the same timestamp.

Interesting about the 3D-Secure integration problem. I imagine having this process inserted into the pay flow could create unexpected issues both for the processor and the end user. Are you saying 3D secure might be why some of these issues are cropping up? How big of an issue has this become? I googled around regarding 3D secure and found information about when and where 3D secure implementation is required to be somewhat confusing.

There is a 3D secure section in the plugin settings under card processing but there’s no option to turn it on or off. Is 3DS mandatory at this time for all transactions?

Thanks for your time,
Tim

Edit: We are only using guest checkout at this time. So, no user registration/login is involved during checkout.

• This reply was modified 3 years, 4 months ago by fitwd.

Just updated this afternoon. Had hoped this would solve our “pending payment” issues and at first things seemed to go fine. Processed two orders, apparently without issue. Then, had the same customer attempt to checkout four times (all with credit card). The first and second payments are just marked “pending payment”. The third payment is marked “processing” (so, a success), and the last one is marked, “pending payment”. Can’t see why he would check out a fourth time if the third time went fine. Apparently he didn’t realize the payment was successful?

What a mess. Why is this happening? Nothing is showing up in the php error logs. I’ll switch logging on again and see if that provides any clues. It never has in the past though. We may also be able to talk to the customer to see what was happening on his end. Reports in the past have lead me to believe this is happening at PayPal’s sever (maybe that’s why I’m not getting anything to go on in my logs).

Initially, we had used PayPal Standard (for a couple years) and had zero problems. My client wanted a Credit Card option up front. So, he purchased PayPal Pro (by WooCommerce/PayPal). After several weeks of trying to get that to work (we contacted PayPal and had numerous phone conversations), it finally seemed to function as intended. Although, not right away. Something must have changed outside the plugin settings (which we never changed after the tech confirmed they were correct), because about a week later, these glitches just seemed to vanish.

We had no problems for many months.

Then … about two weeks ago the same problems began appearing again. The “Pending Payment” issues returned. Customers report being left to stare at a spinning wheel when completing checkout. They’re not sure if the payment is completed on not. Many of them reload or try again. Sometimes it works. Sometimes it doesn’t. Some call worried they might be billed twice. Thankfully, that only happened once.

So, with “PayPal Pro” on the blink again, we opted to try this here new plugin (WooCommerce PayPal Payments). Had the same troubles right away. Headed over to this support forum and learned others are having similar issues. PayPal/WooCommerce seemed aware of it and planned to release another update this week. I updated this afternoon.

And here we are. My client has used PayPal for many years and isn’t too excited about switching processors. However, I know he’s had just about enough. If this wasn’t his slow season, I imagine he’d be signing up at Authorize or Stripe about now.

If I can provide any info that might lead to a solution I’d be happy to help.

Same issue here. Using Porto theme. I can confirm it’s making the ajax call and getting a response, but nothing appears below the search field.

Funny thing is, it works fine when in “theme options” mode but not outside of that.

Noticed that it is now working at https://yourmom.com.ar

How were you able to resolve the issue?

Thanks much,
Tim

• This reply was modified 3 years, 11 months ago by fitwd.

That worked perfectly. Thank you for the suggestion!