Fishbreath

I appreciate the reply!

Even if I may quibble with the feature list of the fee tier a little, you deserve credit for filling a market need for people who aren’t ready to commit to a subscription product, but do want to set up a fully-featured store with an on-site checkout. I am generally a happy user, and look forward to seeing where the plugin goes in the future.

Yes. (I was also incorrect about the IP address—that’s the right one for accessing the domain in question.)

If I disable Jetpack, or the Jetpack single-sign-on comment form, comments with the site account work as expected.

I’m using the troubleshooting mode in Health Check to run the site with no plugins, to rule out any plugin conflicts.

The Site Health link in the Tools menu results in a connection timeout whenever I click it. The webserver logs say it’s returning a zero-length response:

[my IP address] – – [05/May/2020:14:20:54 -0400] “GET /wp-admin/tools.php?page=health-check HTTP/2.0” 200 –

[Tue May 05 14:22:57.361042 2020] [proxy_fcgi:error] [pid 29550:tid 140119734474496] (70007)The timeout specified has expired: [client 198.167.139.253:54382] AH01075: Error dispatching request to : (polling)

Note that my webserver listens on 198.167.139.252, not .253, so maybe there’s a bug in the health checker?

I installed Health Check and enabled troubleshooting mode. I get the same issue with no plugins and the 2020 theme.

(Note I do have a few network plugins enabled—Admin Columns, Classic Editor, Duplicate Post—but I can’t see how those would affect the comment form.)

Firefox 75, Chrome 81.0.4044.92. I tried clearing cache in both browsers, but that didn’t solve the problem.

I have a number of extensions in Firefox, but none in Chrome.

Commenting from the admin dashboard still works.

It seems like the Jetpack comment form isn’t filling in the email, author, and URL fields when submitting the form data to wp-comments-post.php if I’m logged in with a site account. When commenting with Twitter, I see something like:

[…] &author=My+Name+(@MyTwitterHandle)&[email protected]&url=https://twitter.com/MyTwitterHandle […]

When commenting with a site account, those form data fields are empty.

[…] &author=&email=&url= […]

That’s correct.

I usually use Firefox, but tried in Chrome just now and encountered the same problem.

View post on imgur.com

View post on imgur.com

I see ‘You are commenting using your Soapbox account’ when logged in to the website, and a regular form when logged out.

As far as I can tell, I only see the problem when logged in to the website specifically.

Some further experimentation suggests that this happens when apache2 on the server is configured to gzip at page load time (as it is in the Ubuntu mod_deflate config file). This results in double-compression. Disabling WP Super Cache compression fixes the issue, but does do the compression work on every page load.

This happens for me, too, on the latest 4.8.1.

It appears that the headers are wrong. The webserver sends:

Content-Type: application/x-gzip

It should be sending:

Content-Type: text/html
Content-Encoding: gzip

Please let us know how to fix this—it makes for a dramatically worse user experience.