fireflier10

I’m using the most recent version of the plugin (10.40) with the updated code for the unsubscribe link on a site that is hosted on wpengine, but my most recent emails & all of my test emails are still missing the unsubscribe link. Is there alternate code that I can use or is another update possible? Previous versions of the plugin on this site did include the unsubscribe link. Thanks

media library error in grid view: https://drive.google.com/file/d/1gPtE5Pz1MdDfEUnCKveLdzTWRd-IVPmZ/view?usp=sharing

Yes, an admin notice did appear which prompted me to grab the logs.

I am running: Version 1.8.7

I did recently update, before opening the ticket, and am not seeing the message now. Perhaps that was simply the problem.

That works! Thank you so much for your help! Sorry for the misunderstanding. Php is not a language I’m very familiar with.

I really appreciate it.

Thank you for the input! I tried swapping the code, but I am still having the issue.

It’s strange because we have other installs set up similarly with the same code, lugins, and theme, and they work as expected. I did try troubleshooting by turning off the active theme (Avada) to see if it was causing the problem; however, even when I turned it off and used the basic 2019 theme I still had the same issue.

We’re also hosting on WPEngine so I reached out to them, but they couldn’t find the issue. We do also use Cloudflare as well as wp rocket and imagify. I thought imagify could possibly be the issue, but we have it turned on for our other site with the same code and it works.

Having the same issue on the Avada theme.

I was able to fix my problem by excluding the UM pages from the various caching services employed on the site. This is not ideal, but was mentioned in another old thread as the solution and did, in fact, work. I don’t seem to be having the issue any longer.