firebird75

I have also included the “!”, it wasn’t allowed so far…

Yes that’s right, good catch! The ? isn’t part of the accepted characters. I have just modified this and will post a new release within the coming days.

There are few reasons why I haven’t put the shortcode here :
1/ I don’t want to duplicate source of informations as it is easier to find all the informations at one place than digging around few pages to consolidate everything.
2/ The shortcode handling could evolve. If I put some informations here, it may be outdated later as I don’t control every forum or blog post. So it is easier and better to keep a single place for informations.

Having said that, here are the shortcodes for the tickets listing :
* [WATS_TICKET_LIST 0] : table containing all tickets for all categories
* [WATS_TICKET_LIST 1] : table containing all tickets for the post category

Please note that the most up to date information is there :
https://www.lautre-monde.fr/wats-going-on/

It contains the shortcode but not only.

Ok I will check all these very valid points when 3.0 dev cycle would have moved forward a bit. Thanks for providing the code.

May I please ask you to provide me with your site URL? I know WATS is starting to be widely used however I haven’t seen a lot of live installations in action. You can drop me a mail through my blog contact form if you don’t want to put your url here.

Hello,

As far as I remember, the register taxonomy is setup this way to ensure that the post count isn’t troubled by the ticket count. This is the way I managed to fix an issue with the number of posts displayed next to the category in the category list.

I am not sure of what the problem is with release 3.0. I will have to check this. I am really focused on developing new features and fixing bugs in the current release right now.

Do you need to have WATS working with release 3.0 at this point? You can’t use 2.9.1?

Hello,

Honestly, I have to admit that I haven’t looked into WP 3.0 so far as we are very far from the official release… Have you checked with 2.9.1? Do you have the same issue?

The default will switch to your language, so if your blog is in english, then it will be in english.

Hello,

Sorry, I hadn’t saw your post as you haven’t tagged it with the plugin name…

So in order to change the look of the template, you must copy the template files from the wats theme directory to your own theme directory and then adapt these to your requirements.

Which release are you using? It shouldn’t remove the profile page for all users, only for level 0 users.

Hi Tim,

It should work the way you are looking it to work :
– if only registered users can see tickets is selected : users have to be connected to see tickets
– if only ticket creator and admins can see tickets is selected : admins can see all tickets, other users can only see tickets created authored by themselves.

If this isn’t the way it works for you, I would kindly ask you to drop me a mail through my contact form on my blog with your site URL details :
https://www.lautre-monde.fr/contactez-moi/

Thanks!

Olivier

Hello Mished,

Thanks for using WATS! So the ticket submission is performed through the admin side. You have another menuitem created by WATS (look at the bottom of the menu on the left). Users need to be at least contributor to be able to submit tickets.

Now if you want to see the ticket listing on the frontend, you need to insert a shortcode. Check out the detail on my website :
https://www.lautre-monde.fr/wats-going-on/

Hi Patrick,

I just wanted to let you know that I have coded the other feature you were looking for : restrict the list of users a ticket can be assigned to. You have 3 options : anybody, ticket originator and admins or ticket originator and users with the wats_ticket_assignation capability.

The third option will allow you to filter the list of admins. Just select this option, then go under each admin profile that can be assigned a ticket to and set the capability wats_ticket_assignation to “yes”. Then if you go under a ticket either on the frontend or the admin, you will see that the assignation list has been restricted.

The new release (1.0.31) containing this feature has just been posted.

Cheers,

Olivier

Sorry Patrick, I mixed up your firstname ??

Thanks a lot for the donation!

Hi Paul,

Thanks sir! Here is the link :
https://www.lautre-monde.fr/wats-going-on/

The donation link is at the bottom of the post. You can also find it on the options page of the plugin on your site admin installation.

Hi Patrick,

I have coded the media upload addition. It was much more complex than originally anticipated to include it. I had many problems with the thickbox.

So 1.0.30 will be released tonight with two new options :
1/ first option to allow media upload on ticket creation and edition pages
2/ second option to allow library browsing in the media upload section. By disabling this option, users won’t be able to view other files in the library, this is to adress your security concern. Please note that direct access will still be possible (unless disabled through .htaccess).